• Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 48 hours - 72 hours. • Manages stakeholder expectations. • Manages peer-to-peer texting platform, analyzes key performance indicators, and ensures they are met. • Generate data and prepare various reports with Excel or SAS. • Log sample and project performance information and indicators accurately into the database. • Proactively anticipate and lead troubleshooting endeavors, overcome and escalate project challenges promptly. • Effectively communicate as an individual and as part of the client-facing project team, respecting issues and escalating when efforts have been exhausted. • Clearly and effectively communicate project metrics, timelines, and other details on handoffs to colleagues. • Ensures survey quality using current market research methodologies. • Project setup at the start of shift ensuring that our call centers are prepared operationally with materials readily available for them. • Analyzing resource management and making changes to maintain efficiency. • Evaluate performance with key metrics (maintain accuracy, reduce call-waiting times, configure dialer settings, etc.). • Other duties as assigned.

We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent Service Now - Service Order Management (SOM), based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: - Implement and configure ServiceNow Service Order Management (SOM) module - Integrate SOM with Salesforce Initial Products - Develop and configure additional system integrations as needed - Work with stakeholders to gather requirements and deliver solutions - Configure workflows, business rules, and automation within ServiceNow - Ensure proper data flow between ServiceNow and integrated systems - Document technical specifications and integration processes - Troubleshoot and resolve integration issues Requirements: - ServiceNow Certification - Strong experience with ServiceNow Service Order Management (SOM) - Proven experience integrating ServiceNow with Salesforce - Experience with ServiceNow integrations and APIs - Proficiency in JavaScript and ServiceNow scripting - Understanding of integration patterns and best practices - Portuguese speaker (mandatory) - Ability to work independently and meet project deadlines It´s a Plus: - ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) - any specialization - Experience with Order Management systems - Salesforce integration experience - Previous consulting or contract-based project experience Compensation: - The Salary range offered for this position varies from (USD) $3,800 - $4,000 per month, depending on seniority and skillset. - This position is for an independent contractor, through a payroll platform. - The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!

Join House Rx as a Shared Services Project Manager, where you will play a pivotal role in enhancing access and affordability of specialty medications for patients. You’ll collaborate closely with specialty care clinics and our team to optimize the specialty pharmacy experience with a focus on implementation at new customer sites. What You’ll Do: - Primary leader of customer facing calls, accountable for the completion of implementation steps - Implementation project management through customer calls, timely follow up, and use of project management tools - Responsible for coordination with sales and program manager team to bring visibility to implementation progress and blockers - Coordination with leadership to drive implementation process efficiencies for credentialing, IT workstream, and other implementation related activities - Support for initiatives and related project work Additional Responsibilities: - Ensure our clinic partners maintain adequate inventory & supplies to meet the needs of their patients - Work with clinic teams to streamline processes and workflows in coordination with clinical operations team - Manage any issues with patient prescription attainment, including tracking packages, troubleshooting carrier issues, and monitoring work queues as assigned. - Troubleshoot issues with claim processing, payment processing, equipment function (barcode scanners, label printers) and escalate to internal resources as appropriate - Triage support issues related to our PMS Platform for new and existing clinic partners - Act as a liaison between the patient, provider and our operational team to effectively and efficiently resolve issues. Problems happen, you are responsible for delighting as you solve them. - Primary responsibility in at least one of the following areas and cross-training in at least one additional area: - PBM audits - support our clinic partners to reduce risk of payor take backs by completing payor desktop audits - Claims reconciliation - support our clinic partners and invoicing process through timely reconciliation of claims, identify and address missing remits and payments, and provide weekly insight to program managers - Credentialing - work closely with clinic partners at new and established practices to complete initial credentialing with PBMs, credentialing renewals, state regulatory agency registration (where required), and manage enrollment in EFT and ERA - Legal model - work closely with sales, program managers, and clinic partners to provide an accurate summary of state specific legal requirements for MID dispensing space, provider verification registration and requirements, practice dispensing registration and requirements, and pharmacy dispensing space requirements. - Accreditation - work closely with clinic partners to support initial and renewal accreditation with ACHC, URAC, and others. Support required program monitoring and auditing to maintain compliance with accreditation - Project management - implementation project management through leading customer calls, timely follow up, use of project management tools. Responsible for coordination with sales and program manager team to bring visibility to implementation progress and blockers. - Drug ordering - support clinic partners through submission of wholesaler orders, monitor delivery, troubleshoot shortages and wholesaler catalog errors. Work closely with clinics to manage accurate inventory through training, monitoring and ongoing process improvements. Work closely with distribution leaders to manage customer-specific wholesaler account matrix to optimize customer spend. - Supply management - ensure clinic partners maintain adequate inventory, optimizing supply chain efficiency while reducing costs. - Implementation IT workstream - work closely with implementation project manager to facilitate clinic partner IT workstream initiation, testing of EHR functionality (login, task groups, reporting, test eRx), and other IT related tasks (phone extension set up, VPN access, etc.) About You - You are someone who loves to dig in and can think outside the box - You are a creative problem solver interested in positively impacting each patient’s pharmacy experience - Self-motivated with sense of urgency for quality resolution - You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career - You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone - You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance - You are excited about working in a start-up environment and enjoy solving complex problems - You are someone who looks for proactive solutions and can identify more efficient workflows. Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out. Why You Should Join Our Team A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need. At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between. In particular, we offer: - Paid time off - Generous parental leave - Comprehensive healthcare, vision and dental benefits - Competitive salary and equity stake We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.

• Managing industry changing projects • Responsible for leading and delivering challenging projects • Contribute to the development of project budgeting and scheduling • Overseeing the strategy and execution through completion of construction • Focused on the client experience by providing innovative solutions to conflicting priorities • Contribute to the establishment and refinement of work quality, cultural initiatives and best practices • Develop winning strategies for project execution