BPO2B Global Inc

• Lead and evolve our agile processes: sprint planning, daily stand-ups, reviews, retrospectives, and continuous improvement practices tailored to a startup pace. • Own the end-to-end product roadmap, backlog prioritization, release planning, and dependency management across all engineering disciplines. • Facilitate clear communication and alignment between technical teams and non-technical stakeholders, translating complex AI and mobile requirements into actionable plans. • Track progress, risks, blockers, and metrics; provide transparent visibility through dashboards, reports, and regular updates. • Establish lightweight yet effective tools and workflows (Jira, Confluence, Slack automations, etc.) that scale with us from 0 to 1 and beyond. • Manage AI-specific delivery challenges: balancing experimentation cycles, model evaluation, on-device/cloud integration testing, and coordinated mobile releases. • Identify and remove impediments, drive decision-making, and help the team stay focused on what matters most to travelers. • Mentor and coach the growing team on agile best practices while continuously adapting our process to fit our unique travel + AI context.

• Manage procurement activities for assigned categories, vendors, and purchasing needs. • Review purchase requisitions and ensure alignment with business requirements and company policy. • Source vendors, obtain quotations, evaluate proposals, and support vendor selection decisions. • Negotiate pricing, lead times, payment terms, and other commercial conditions within the approved authority. • Create, issue, and manage purchase orders, ensuring completeness, accuracy, and timely follow-up. • Coordinate with vendors and internal stakeholders to track deliveries, resolve order issues, and maintain service continuity. • Maintain procurement documentation, supplier files, pricing records, and contract-related information. • Monitor supplier performance and escalate service, quality, or delivery concerns as needed. • Support supplier onboarding, contract renewals, bid events, and procurement-related administrative processes. • Partner with Finance, Legal, Operations, IT, and other business units to ensure procurement support is aligned with organizational priorities. • Identify cost savings, sourcing efficiencies, and process improvement opportunities. • Assist with reporting related to spend, vendor performance, savings, and procurement activity. • Support internal and external audit requests by providing required procurement documentation and records. • Ensure compliance with procurement policies, internal controls, and approval processes.

• Learn and develop a thorough understanding of the market research processes and tools used in conducting the research from a technical standpoint. • Translate the logic involved in a project into SAS code in a timely fashion. • Generate test data and ensure its validity using SAS in accordance with the project specifications. • Test, identify, and resolve all the issues in the projects that can affect the collection of valid data on a day-to-day basis. • Maintain the written SAS codes and the respective project documentation. • Other duties as assigned.

• Program opinion surveys using our user-friendly platform. • Use data testing in excel to ensure that all programming scenarios are set up correctly. • Be responsive as needs of the survey change throughout the day. • Withhold and promote company's Quality of Standards. • Setting up and managing daily quotas. • Providing advice on survey programming and quotas. • Being responsive and anticipating needs/requests. • Segmenting general population into demographic groups. • Understanding of data and statistical analysis. • Ensuring data integrity, questioning the data and producing error free reports.

• Thoroughly reviews all project specifications at beginning of each project and throughout the duration of the project. • Obtains and organizes all materials necessary. • Provides daily updates with regard to project performance. • Creates disposition reports to suit the end client’s needs. • Is quick to identify any issues requiring escalation and act as appropriate. • Ensures work is delivered with highest level of quality at all times. • Being responsive and anticipating executives needs/requests.

• Lead the implementation and use of EDI with suppliers. • Drive supplier compliance programs. • Ensure capabilities improve supply chain efficiencies. • Handle day-to-day vendor compliance tasks (e-mails, charge review, reporting). • Partner with vendors, merchants, and inventory planning teams to address process changes and improve vendor performance. • Responsible for increasing receiving productivity and reducing problem freight. • Develop other Pet Supermarket associates to become proficient in EDI document handling.

• Work closely with Data Engineering team to ensure data sources are accurate, available and analyzable. • Design and create dashboards with Tableau Desktop, report authoring and troubleshooting, data source management. • Create and edit SQL queries within Tableau to build calculated fields. • Create interactive filters, parameters, and calculations for preparing dashboards and worksheets in Tableau. • Build and publish interactive dashboards on Tableau Cloud. • Performance Tuning. • Collaborate with Data Engineering team to test, clean, and standardized data to meet the business requirements. • Work cross-functionally with various departments including business stakeholders and technical personnel to exchange ideas. • Document KPIs and Metrics definitions to maintain work flows and dashboard functionality. • Identifying and examining issues of the business process and timely resolving the same. • Finding out the improvement area and identifying automation opportunities to make operation efficient.

• Design, develop, and optimize web applications for maximum performance and scalability. • Take ownership of multiple legacy applications, ensuring stability while implementing improvements. • Create and interpret class diagrams, ER diagrams, and architecture diagrams as part of system design and documentation. • Integrate, update, and optimize first- and third-party API libraries. • Analyze and resolve service bug report tickets with efficiency and attention to detail. • Contribute to and maintain code repositories using Git. • Collaborate with cross-functional teams to develop and implement new features. • Participate in agile development practices, delivering results in fast-paced cycles. • Stay updated on the latest industry trends, technologies, and best practices.

• Participate in and help lead nightly deployment coordination calls with the Store Systems team and supporting vendors/partners. • Coordinate and monitor nightly deployment activities to ensure a minimum of four (4) store deployments are completed each evening. • Communicate directly with store associates and management regarding deployment schedules, delivery expectations, testing procedures, and postinstallation validation. • Track deployment progress and document successful Oracle POS and pin pad installations. • Assist stores during deployment testing and confirm system functionality following upgrades. • Escalate technical issues, deployment delays, or operational concerns to the appropriate support teams. • Maintain accurate deployment logs, issue tracking, and status reporting. • Collaborate with Store Systems, Infrastructure, Help Desk, and field support teams to ensure timely resolution of issues. • Provide clear and professional communication during high-volume deployment periods. • Support deployment readiness activities including scheduling, documentation review, and follow-up communication.

• Lead the architecture, development, training, optimization, and deployment of AI/ML models and pipelines from prototype to production scale. • Develop cloud-based AI services (leveraging LLMs and multimodal models via APIs like Gemini, OpenAI, or equivalents) for advanced personalization, recommendation engines, natural language understanding of travel queries, and feedback loops. • Establish and enforce best practices: clean ML code, experiment tracking, MLOps (model versioning, monitoring, A/B testing, drift detection), automated evaluation pipelines, cost-efficient inference, and ethical AI considerations (bias mitigation, privacy). • Collaborate on feature definition, data requirements, success metrics, and iteration. • Handle unique challenges in an AI-powered travel app: multimodal data (location, text, images), sparse/seasonal travel datasets, real-time adaptability, offline/online hybrid inference, and seamless integration with mobile clients and backend APIs. • Mentor future team members as we expand the AI engineering group and help shape our AI culture from the start.