• Serve as the primary Lyra relationship owner for assigned enterprise accounts, owning executive relationships across HR, benefits, clinical leadership, and health plan stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues • Produce and regularly communicate customer reports • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers • Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal's Data & Legal Solutions team operates as a central program operations group working as trusted partners implementing strategic programs across Ad Sales, Distribution, Marketing, Research, Technology, Legal, and HR. We work to provide relevant insights and structure across our diverse portfolio to power intelligent business decisions required to compete within today's highly complex multi-platform and fragmented media landscape with a focus on Legal, Privacy, Compliance and Data driven business solutions. The Associate Product Manager will support the day-to-day execution and implementation of privacy and compliance technology initiatives. This role will work closely with Engineering, external vendors, and internal business stakeholders to help translate regulatory and business requirements into well-defined product features and enhancements. The primary application this role will support is a SaaS application, OneTrust. The role will partner with cross-functional teams to support risk management, status reporting, issue tracking and roadmap alignment activities. Responsibilities: - Support requirements gathering, documentation, and prioritization activities in partnership with the product and engineering teams - Assist with solution design discussions and implementation planning across assigned initiatives - Help maintain delivery plans timelines, and milestone tracking for assigned workstreams - Support preparation of project status updates, documentation, and communications - Contribute to execution of the product roadmap, including testing, release coordination, and post-release follow-ups - Support business partners by helping document product capabilities, configuration options, and recommended use cases - Document processes, workflows, and reference materials to support adoption and knowledge sharing - Participate in business status update meetings and working sessions - Collaborate across teams to help translate requirements into clearly documented product features and user stories - Collaborate with engineering, architecture, and solutions teams to evaluate technical options and tradeoffs Qualifications - Bachelor's degree in a related field or equivalent experience - 3+ years of experience in product, technology, operations, or a related role - Demonstrated analytical and problem-solving skills with interest in developing technical and product management expertise - Working knowledge of the SDLC process and to agile product development practices - Experience supporting or contributing to SaaS-based platforms or tools - Experience in data privacy or regulatory technology products - Self-starter to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge Exhibit collaboration and teamwork skills - Willingness to work off business hours as needed in a demanding environment - Ability to manage through competing/conflicting requests and obtain consensus - Ability to overcome obstacles and develop resolutions to complex problems - Ability to translate business process needs into clear technical requirements - Ability to influence internal and external team members without direct reporting authority Desired Characteristics: - Experience within the media entertainment industry - Experience with both vendor-managed and non vendor-managed solutions and third-party team resources - Natural problem solver, who is adaptable in a fast-paced environment and is highly collaborative - Organized and detail-oriented with ability to manage own work as well as track the activities of others - Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, Ownership - Experience using Jira or a similar system to track and maintain feature requirements and development progress Additional Requirements: - Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $130,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

• Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom) • Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc. • Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base • Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments • Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU • Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging • Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation • Support efforts in overall process improvement and automation

• Own case progression from intake to resolution • Conduct regular case reviews with attorneys • Communicate consistently with clients and attorneys • Identify legal workflow needs • Exercise judgment in prioritizing and anticipating what is needed • Identify and resolve bottlenecks or obstacles creatively • Support attorneys as a strategic partner • Spot repeat business opportunities • Collaborate with internal teams • Track and report on client success metrics