• Manage and maintain the organization’s website, ensuring timely updates, structural integrity, and alignment with strategic priorities • Lead email marketing operations, including drafting and designing, scheduling, segmentation, and performance tracking • Oversee social media channels, including content planning, posting, audience engagement, and growth strategy • Manage Program’s team content calendar, ensuring communications deliverables tied to program events and projects are executed on time and at a high standard • Partner with the VP to translate strategic initiatives (e.g., America 250, Democracy Principles, civic learning campaigns) into concrete communications plans • Build and manage production timelines that anticipate deliverables • Implement communications campaigns from start to finish, including move from concept, to content, to distribution, and to measurement • Monitor campaign performance and, when needed, identify risks early and recommend scope adjustments or resourcing shifts • Track and analyze performance across digital channels (Google Analytics, email metrics, social metrics) • Provide regular reporting and actionable insights to inform messaging and investment decisions • Lead experimentation with new formats, platforms, and audience acquisition strategies • Develop dashboards or reporting systems that make performance visible and usable across teams, coordinating with the operations team to integrate communication metrics into overall measurement frameworks • Develop and maintain editorial calendars and communications project management systems • Strengthen internal service delivery by developing or refining processes for website updates, landing pages, campaign launches, and other communications functions • Serve as a reliable internal partner to staff by ensuring work plan deliverables and commitments to external audiences are met

• utilizing communication, change management, and consulting expertise to manage client relationships and lead communication projects. • planning the development of effective multi-media communication and change management campaigns. • managing large, complex client projects and relationships. • consulting with select clients at the senior HR level. • staying current with communication trends and demonstrating fluency with delivery channels. • creating and nurturing successful client relationships. • mentoring and coaching junior consultants.

• Write internal and external communications that are clear, concise, and closely aligned to strategic business goals. These include emails, in-app messages, FAQs, and presentations. • Plan and execute operational customer communication plans across topics such as technical migrations, releases, compliance requirements, and product lifecycle updates. • Manage communication strategy for customer touchpoints such as newsletters, event invitations, and user groups. • Create Outreach content and Marketo programs targeted at customer audiences, while continually optimizing campaigns to improve performance. • Develop and implement new formats such as microlearning modules, bite-sized updates, videos, and other approaches to keep communications fresh and impactful. • Manage any function-specific internal communication channels such as intranet site, Slack channels, newsletters, or town halls.

Description This role functions as both as a communications and organizational change management journeyman and as a journeyman communication strategist and organizational change management role. It is an experienced communications and change professional who guides organizations through transitions by planning, communicating, and executing change to minimize resistance, address concerns, provide support, and engage leaders, stakeholders, and diverse audiences so new processes, technologies, or structures are adopted smoothly. Key Responsibilities: - Develop and execute change management strategies for business process and technology transitions. - Build and deliver communication plans, training support, stakeholder engagement, and rollout support. - Support operational readiness and coordinate communication around adoption activities. - Develop communication strategies aligned with VER, FOD, USCIS, and DHS priorities. - Facilitate stakeholder awareness campaigns, training sessions, feedback loops, FAQs, and continuous improvement activities. - Use best practices and tools to create communication products that drive awareness, acceptance, and buy-in. Requirements Experience: Minimum 7 years of experience developing and executing strategies for federal programs. Certification: Prosci Change Management Certification or similar professional certification. Skills/Competencies: Expertise in executive-level communications, messaging frameworks, and stakeholder engagement; experience supporting organizational change management initiatives; strong writing, editing, and presentation skills for diverse audiences; ability to coordinate across functional teams to ensure clear, consistent messaging; experience drafting strategic communications for DHS or USCIS operational. Education: Bachelor’s degree in Communications, Public Relations, or related field. Work Location: Camp Springs, MD; Remote locations as authorized under USCIS telework policies Clearance: Must be a U.S. citizen and comply with all DHS and USCIS security requirements, including completion of background investigations and adherence to access restrictions. HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.