• Recommend market adjustments, salary range movements, and strategic pay positioning aligned with the organization’s compensation philosophy and workforce strategy. • Evaluate external competitiveness of base pay, incentive, and equity programs relative to peer organizations. • Participate in compensation surveys; submit data and analyze results to inform pay decisions and workforce planning. • Assess internal pay equity and alignment across job families, levels, and grades. • Identify pay compression, range penetration issues, and structural inconsistencies; provide data-driven recommendations to leadership and HR partners. • Analyze the competitive positioning and effectiveness of incentive and equity offerings to support retention and performance outcomes. • Support the design, implementation, and change management efforts for new or evolving compensation programs. • Develop analysis and materials to guide leadership decisions and ensure smooth rollout of compensation changes. • Maintain and update the Corporate Bonus master file to reflect compensation changes impacting eligibility, targets, and calculations.

• Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents • Lead troubleshooting efforts for complex technical problems • Participate in an afterhours and weekend On Call rotation • Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation • Develop and maintain knowledge base articles, FAQs, and other documentation • Identify and escalate recurring issues to appropriate teams • Contribute to the development and implementation of service desk best practices and procedures • Proactively monitor system performance and identify potential problems • Participate in project work related to IT service improvements • Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions • Maintain a positive and professional demeanor at all times • Participate in team meetings and training sessions

• Ensure digital data is accurate, connected, and telling a clear story • Support how data is tracked, extracted, transformed, structured, and interpreted • Establish and monitor data flows, build and update dashboards • Apply different attribution models and explore trends across campaigns • Translate findings into actionable insights and partner closely with teams

• Analyze clinical workflows and healthcare processes to identify optimization opportunities • Collaborate with clinical stakeholders (physicians, nurses, operations teams) to gather and translate business needs into technical requirements • Configure, implement, and support clinical information systems (EHR/EMR and related platforms) • Ensure data integrity, quality, and compliance with healthcare regulations and standards • Support integration of clinical systems with other enterprise platforms • Develop and maintain documentation, reports, and dashboards for clinical data analysis • Provide insights to improve patient outcomes, operational efficiency, and data-driven decision-making • Participate in system upgrades, testing, and user training