Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 21244Education Level: 4 Year DegreeSalary Range: $123,500.00 - $162,750.00 Salary/yearCompany Overview Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities. Position Overview Index Analytics seeks a Salesforce Release Manager to support Government contracts. In this position, we are highly organized professionals with strong attention to detail, capable of managing multiple Salesforce releases across environments while ensuring compliance with enterprise CI/CD process and security policies. The candidate must have a fundamental understanding of development process, support client meetings experience driving large-scale development teams product releases and remediation of security findings (if applicable). Responsibilities Manage Salesforce code promotion changes across to UAT, SEI UAT and PROD, ensuring adherence to CI/CD and enterprise release management processes. Participate in and support client meetings. Act as the primary point of contact for release schedules, organizing upcoming changes across the org with 4+ separate teams, and ensuring all parties receive timely and accurate updates in a centralized location. Review and submit formal enterprise release requests, maintain release artifacts. This includes technical design documents, release design documents, Snyk and AppOmni security scans, and opening ServiceNow (SNOW) tickets. Maintain and manage Salesforce release pages in Confluence, including release calendars, readiness status, deployment schedules, checklist, and release notes for cross-team visibility. Manage risk, dependencies & impediments and inter-team dependencies that threaten the ART's progress Work proactively with Copado engineers, managers, architects and team members to address and resolve complex issues Enforce governance and compliance standards, ensure completion of required security scans testing phases, and approvals before production deployment. Monitor Salesforce org health, coordinate sandbox refreshes and/or back-end deployments with the architects and maintain metadata consistency across environments. Track development progress during the sprint, release items, and Jira versions under product team boards; ensure alignment of technical design and release design documentation Focus on standardization for deployments based on product support needs and best practices Provide targeted mentorship to Scrum Masters, Product Owners, and other ART leaders to help them continually improve release management skills and foster a collaborative environment. Qualifications US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust. Bachelor’s degree in computer science, information technology, business administration, or a related field and a minimum of 3 years of experience. Three years of professional experience managing production deployments and security reporting A commitment to collaborative leadership, focused on empowering teams, removing barriers to progress, and cultivating a culture of continuous improvement. Superior verbal and written communication and presentation capabilities Proven ability to expertly guide teams through planning large releases and decision-making, and problem-solving sessions. Skilled at ensuring meetings are well-structured, productive, and result in actionable outcomes. Strong understanding of Salesforce architecture, metadata, sandboxes, and the deployment lifecycle. Capacity to analyze systemic challenges and lead teams toward sustainable, data-driven solutions. Adept at diagnosing root causes and navigating ambiguity with clarity and composure. Experience integrating version control tools, security scanning tools, and IT Service Management platforms (ServiceNow) into release workflows Strong understanding of Salesforce architecture, metadata, sandboxes, and the deployment lifecycle. Clear experience coaching individuals and teams to adopt best practices and deliver high performance CI/CD pipelines. Familiarity with Scaled Agile Framework (SAFe). A certification is desired. Salesforce Certified Administrator or Platform App Builder is desired. Prior experience with Centers for Medicare & Medicaid Services (CMS) or other Govt agencies is a plus Attention Candidates We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com. If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration. The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities. Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Share job details to

• Define and execute the product strategy for APIs, MCP endpoints, and integration capabilities • Evolve legacy systems into scalable, composable services that support both application and agent-based consumption • Partner with engineering to deliver secure, reliable, and high-performance interfaces • Establish clear approaches for API and platform productization (packaging, pricing, versioning, SLAs) • Design repeatable integration patterns to accelerate partner adoption and reduce custom work • Shape how platform capabilities are exposed for AI-driven workflows and agent-based interactions • Improve developer experience (documentation, onboarding, tooling) to drive adoption and usage • Define and track success metrics across adoption, performance, and revenue impact

• Own and evolve Cin7’s product marketing strategy to support pipeline growth, win rates, and revenue outcomes. • Lead positioning and messaging that clearly differentiates Cin7 and drives demand and conversion. • Drive go-to-market strategy and execution for new products, features, and solutions in partnership with Product, Sales, and Customer Success. • Develop and refine ICP, buyer personas, and customer journeys to improve targeting and conversion. • Deliver high-impact sales enablement that supports deal acceleration and revenue growth. • Provide market, customer, and competitive insights to inform product strategy, pricing, and roadmap decisions. • Evolve and scale Cin7’s customer marketing strategy and programs, building on an existing foundation. • Develop lifecycle marketing programs that drive product adoption, engagement, retention, and expansion revenue. • Partner with Customer Success and Sales to design and execute upsell and cross-sell initiatives that contribute directly to revenue growth. • Strengthen and expand customer advocacy programs, including case studies, reviews, referrals, and community. • Improve and scale customer communications and education programs to increase product usage and lifetime value. • Define and track KPIs to measure campaign performance as well as customer engagement, retention, and expansion. • Act as a key partner across Marketing, Sales, Product, Customer Success, and Senior Leadership to align on growth priorities. • Ensure alignment between product strategy, messaging, campaigns, and the end-to-end customer experience. • Collaborate with demand generation, content, partner, and field marketing to drive integrated campaigns and programs. • Serve as a voice of the customer and market, influencing decisions that impact growth and retention. • Manage and mentor one direct report, fostering strategic thinking, executional excellence, and cross-functional influence. • Balance strategic planning with hands-on execution, particularly as programs continue to mature.

We are looking for a Director of Product Management who is part visionary strategist and part hands-on builder. You will lead our transition into a Product-Led Growth (PLG) organization, mentoring a team that is eager but new to the framework, while simultaneously acting as a "Player-Coach" across our portfolio. Reporting directly to the General Manager, you will oversee the product roadmap, delivery, and performance for our entire portfolio. You are the bridge between executive vision and technical execution. You and the Senior Product Manager you manage, will ensure that our apps aren't just maintained, but are aggressively optimized for the next generation of users. You own the North Star metrics: User Engagement, Retention, and In-App Revenue targets. Employment Type This is a full-time independent contractor position. We are not currently hiring for direct employee positions. Location This is a fully remote position. Work where you perform your best. Key Responsibilities - Evangelize and implement Product-Led Growth methodologies to drive retention, upsell, and organic acquisition - Oversee the full product lifecycle from discovery to delivery, ensuring we are focused on the highest-leverage opportunities - Direct the roadmap across our diverse product portfolio, balancing legacy community needs with high-growth utility features - Directly manage and mentor our Product Management team, fostering a culture of data-driven excellence - Serve as a dedicated Product Owner for a product delivery squad, writing PRDs and user stories, managing the backlog, and working daily with engineers that ship - Partner with leadership as part of our M&A team, assisting with "Product Due Diligence" for new acquisitions, identifying growth levers and integration paths - Partner with Engineering and Design to maintain a relentless pace of iteration and high-quality updates