• Ensure project safety compliance. • Understand job cost spread and project estimates. • Participate in project sequencing and scheduling. • Track project progress and analyze production. • Engage in project cost reporting. • Handle invoice coding and approval. • Oversee material/equipment procurement. • Manage change order requests and tracking. • Coordinate with general contractors/owners. • Assist with reporting requirements, including field time and productivity, materials, safety, and other relevant aspects.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Senior Client Manager leads call center operations for complex clients and major projects. The role serves as primary contact for client events and strategic initiatives. This role also drives change and performance within Customer Care and partners with the CC Team Manager to ensure operational excellence. Responsibilities - Managing large and complex client portfolios, ensuring delivery aligned with revenue, size, and domain goals. - Serving as primary escalation point for complex client issues. - Maintaining accountability for both client and internal perceptions of service delivery. - Owning and shape team culture, fostering engagement and operational excellence. - Supporting decision making across Colleague, Client, and Finance pillars. - Acting as a subject matter expert within Customer Care and adjacent domains. - Identifying and lead continuous improvement initiatives and best practice adoption. - Representing client and customer requirements in strategic projects, panels, and cross-functional initiatives. - Leading planning and coordination for special client events. - Building partnerships with colleagues, stakeholders, and clients. - Applying financial acumen to support organizational success. - Managing stakeholder perceptions and ensuring alignment across teams. Requirements - Have a bachelor’s or equivalent experience. - Have a minimum of 5 years of call center management and leadership experience - Have expertise across multiple service domains (e.g., CC, DC, DB, HW, HR, Payroll). - Have extensive understanding of the Customer Care delivery model and industry’s best practices. - Have vast knowledge of client requirements, systems, and end-to-end process flows. - Have regulatory and legislative knowledge across multiple service areas. - Understand plan operations and domain functions. - Have experience with call center operations management. - Have a minimum of 5 years people management experience Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 85,000.00 USDMaximum : 120,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

The job profile for this position is Program Management Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Program Management Senior Analyst / Project Analyst Assistant The Program Management Sr. Analyst / Project Analyst Assistant role is within AAPS (Affordability & Accuracy Pre/Post Pay Solutions). AAPS focuses on Accurate Claim Payment and Reducing Medical Cost expenditures at Cigna. The Program Management Senior Analyst (PAA) assists in supporting the AAPS program through strategic policy/quality. They partner with the Project Analysts through collaboration with business partners in planning, organizing, and executing continuous improvement opportunities and financial risk management activities to improve claim accuracy outcomes and reduce overpayments. Responsibilities: - Assists Project Analysts (PA’s) for the Pre-Pay Correction Program using subject matter expertise, analytical skills, networking with matrix partners/vendors to define overpayment scenarios and define edit rules which deliver acceptable false positive results and financial returns. - Supports the PA with management of assigned edits, lifecycles and associated corrective actions. - Assists Project Analysts in providing comprehensive business cases for assigned edits. This includes root cause analysis, financial impact, claim volume impact, resource impact, expense of corrective actions, expense of errors, interim and long term solutions with timelines. - Authors and maintains Prepay Knowledge Articles, ensuring compliance with Policy & Procedure guidelines. - Performs claim testing to validate edit query logic and confirm Knowledge Article clarity. - Assists Project Analysts on edit reviews and edit viability based on testing results. - Performs quality and false positive reviews to validate edits are running efficiently. - Develops and facilitates New Edit and Edit Refresher training. - Partners with matrix partners to develop, implement and maintain Prepay Reports. - Documents information as required in the Intake Tracker. - May perform data queries, data mining in response to needs for the Pre-Pay Correction Program. - Consults with team as required to define requirements. Refines requirements as necessary. May participate in requirement sessions and perform testing of applications/databases. - Trouble shoots, problem solves with technical experts as required. - Works with extended Pre-Pay correction team, Business Intelligence to define requirements for support of systems. This includes data mining, macro automations, tracking and reporting databases, AA, and T4. - Updates and maintains training and resource materials used in the Prepay and Post Pay programs. - Maintains the AAPS Training Recording library. Qualifications - Bachelor’s degree or higher strongly preferred or equivalent work experience required. - Must have strong system knowledge and claim processing background in one or more of the following Cigna claim systems (Proclaim, Facets or PMHS). - 3+ years of claim processing experience required. - Ability to work well with vendor partners and internal departments. - Ability to work collaboratively with a team of highly motivated and diverse individuals. - Strong analytical and problem solving skills. - Proficiency in MS Office products. - Ability to react to issues with the appropriate sense of urgency. - Excellent communication skills to include written, oral and group presentation skills. - Strong time management skills. - Familiar with audit errors and claim quality issues. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 66,300 - 110,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Act as the technical liaison for the US liquid cooling business • Conduct real-time technical communication and drive the full product lifecycle implementation • Proficient in the design and optimization of product welding processes • Compile and manage process documents such as WPS, PQR, WPQR and SOP for liquid cooling products • Serve as the dedicated technical contact for US liquid cooling clients • Oversee the full process of liquid cooling products from client demand collection to mass production • Timely sync product R&D progress, production status and technical optimization results with US clients