Join Our Team as a ServiceNow Developer with Case Management Consulting! *This role requires an active TS/SCI security clearance with CI Poly We are hiring a ServiceNow Developer to oversee our ServiceNow innovations, basic configurations, and technical expertise. The ideal candidate should be organized, self-motivated, and capable of working independently or collaboratively in a team. Adaptability to changing priorities is essential. We are looking for someone with a solution-oriented mindset who is enthusiastic about technology, committed to delivering excellent customer service, and can perform well under pressure. Responsibilities: Provide software setup across various technical areas. Analyze business needs and develop technical requirements.

• Lead the design and implementation of complex automations using Flow Designer and Integration Hub. • Define and enforce automation standards, patterns, and best practices across the ServiceNow platform. • Architect, develop, and oversee integrations using REST APIs, web services, and enterprise integration patterns. • Ensure robust error handling, logging, monitoring, and resilience are built into all automations. • Optimize automations and workflows for performance, scalability, and long-term maintainability. • Partner closely with ServiceNow Architects and Principal Engineers to align automation solutions with platform strategy and architectural guardrails. • Provide technical guidance, reviews, and mentorship to Automation Engineers and ServiceNow Engineers. • Support critical incidents, escalations, and troubleshooting related to automations and integrations. • Leverage and guide the adoption of ServiceNow AI capabilities such as Now Assist, Control Tower, and other automation and intelligence features.

• Builds and codes applications and/or modules using languages such as C++, visual basic, ABAP, JAVA, XTML, etc. • Provides patches and upgrades to existing systems. • Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. • May design graphical user interface (GUI) to meet the specific needs of users. • Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. • May build add-on modules using application program language. • Designs and codes applications following specifications using the appropriate tools. • Maintains and modifies existing software applications. • Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution. • Performs modifications to and maintenance of operational programs and procedures. • Participates in code reviews to represent reviewed work for adherence to standards and specifications. • Writes or revises program documentation, operations documentation and user guides in accordance with standards.

• Conduct a thorough analysis of clients' existing business processes and workflows. • Facilitate discovery workshops and requirements gathering sessions with stakeholders. • Translate business requirements into functional specifications for ServiceNow implementation. • Design process flows and workflow diagrams using industry-standard tools. • Identify process improvement opportunities to enhance efficiency and effectiveness. • Develop detailed documentation of current and future state processes. • Collaborate with technical teams to ensure proper implementation of designed solutions. • Provide guidance on ServiceNow best practices and platform capabilities. • Support user acceptance testing and process validation. • Deliver training to end users on new processes and ServiceNow functionality.