Job Closed

This listing is no longer active.

Dynatrace logo
Dynatrace

Dynatrace is a global application performance management software firm and a former member of Compuware. As an employer, the company is in support of helping its team achieve a hea

Senior Customer Success Engineer, German Speaking

SDETSDETFull TimeRemoteSeniorTeam 5,200Since 2005

Location

Austria

Posted

56 days ago

Salary

0

Seniority

Senior

Job Description

Senior Customer Success Engineer, German Speaking

Dynatrace

Your role at Dynatrace - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. - Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. - Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Providing coaching to CSEs to help them grow in their technical knowledge and personally. - Function as a frontline technical resource for “best practice” and informal customer questions. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. - Help communicate, escalate and advocate on behalf of the customer. - Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional English and German written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. - Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 61,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company equity, Company-sponsored outings, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Open door policy, Life insurance, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Sabbatical, Free snacks and drinks, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Hybrid work model, President's club, Wellness days

Related Categories

Related Job Pages

More SDET Jobs

Capco logo

Learning & Development Programme Coordinator (She/ He/ They)

Capco

Capco, a Wipro company, is a management & technology consultancy dedicated to the financial services & energy industries

SDET56 days ago
Full TimeRemoteTeam 1,001-5,000Since 1998H1B Sponsor

CAPCO POLAND Capco is a global management and technology consultancy dedicated to the financial services industry. We partner with leading banks, insurers, and fintechs to deliver data-driven transformation, operational excellence, and innovative digital solutions. Role Overview: We are seeking an experienced Learning & Development Programme Coordinator to lead three high-impact strategic initiatives: a Mentoring Programme, a Language Upskilling Programme, and a “Future Leaders” Talent Management Programme. This role carries end-to-end responsibility - from needs analysis and programme design through to governance, implementation, stakeholder engagement, and measurable impact delivery. Working in a dynamic, matrix environment, you will ensure these initiatives are delivered on time and aligned with business priorities during a period of transformation. Responsibilities: - Lead the end-to-end design and implementation of three strategic development programmes (Mentoring, Language Upskilling, Future Leaders) - Define governance models, KPIs, success metrics, timelines, and communication plans across all initiatives - Partner with HR, business leaders, and cross-functional stakeholders to align programmes with strategic objectives - Facilitate workshops, trainings, and programme kick-offs (including Mentoring Programme launch by May 2026) - Monitor progress, manage risks, and deliver structured reporting and final evaluation summaries Key Requirements: - Proven experience managing complex Engagement & Development initiatives in organisations of 1,000+ employees - Demonstrated expertise designing and delivering mentoring, upskilling (ideally language-focused), and talent/leadership development programmes - Strong project management capability with the ability to coordinate multiple workstreams simultaneously - Ability to translate business strategy into practical, measurable HR solutions - Fluent English (minimum C1 level, written and spoken) Bonus Points For - Experience working within a transforming or evolving organizational environment - Background in Psychology, Sociology, Human Resources Management, or related discipline - Experience building structured talent identification frameworks and assessment methodologies - Familiarity with external learning providers and blended learning models - Experience working in international or matrix organizations - Fluent Polish (written and spoken) We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects. Recruitment Process: - HR Interview - Hiring Manager Interview - Client Interview - Feedback and offer We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

Poland
Job Closed
General Motors logo

Staff ML Engineer - Embodied AI Scaling Foundations

General Motors

General Motors (GM), founded in 1908 by William "Billy" Durant in Flint, Michigan, began with the Buick Motor Company and later acquired brands like Oldsmobile

SDET56 days ago

Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. The Data Scaling team owns the Data Flywheel for AV Foundation model development and successive fine tuning. It defines the composition of the data that is needed for the AV to learn behaviors at scale and deliver the driving behaviors necessary for the product success. The team owns the definition and processes for data quality across the data loop. The team directly works on and delivers ML models to the product that successively go up the Data Scaling curves, thereby directly impacting AV product performance through smart use of data. As part of this work, the team builds scalable systems and pipelines that attempt to 10x the data used, its diversity and impact on the models with successive major releases. The team uses existing very large datasets that GM has access to internally as well as defines the next generation of highest value datasets that GM continues to collect - both from real driving by GM and retail fleets, but also synthetic sim-based datasets. Why Join Us? - Scale up AV foundation model pre-training and fine-tuning with data to its maximum capacity - into billions+ of examples - across different sources, delivering the maximum value to the model through every additional example. - Work with cutting-edge technology and a collaborative, high-impact team of AI/ML engineers, data scientists and engineers who are passionate about leveraging advanced AI techniques to drive innovation for L2, L3 and L4 applications. - Contribute to the safety, reliability, and scalability of next-generation autonomous vehicles. As a Staff AI/ML Engineer in the Embodied AI Data Foundations organization, you will serve as a senior individual contributor developing machine learning solutions, maximally leveraging multiple sources of data including real and synthetic datasets, that directly impact autonomous driving performance. You will design and implement advanced data curation and model training recipes the will deliver ML models that enabling safe and reliable vehicle behavior across diverse real-world scenarios. In this role, you will partner closely with cross-functional engineering teams, contribute to core technical direction within your domain, and support the growth of engineers through technical collaboration and mentorship. You will help translate research into scalable onboard and offboard ML solutions while contributing to the continuous improvement of our autonomy stack. What You'll Do - Design and implement ML solutions aligned with GM's autonomous driving objectives. - Apply techniques such as unsupervised pre-training, imitation learning, reinforcement learning, model scaling/selection, foundation modeling, to solve problems in object detection/tracking/classification, trajectory generation, and safe AI. - Collaborate with cross-functional teams to deploy models and algorithms into onboard driving systems. - Contribute to applied research efforts and remain current with advancements in ML frameworks and methods. - Design and build efficient infrastructure, pipelines, and tooling to facilitate fast-pace model iterations. - Drive technical execution from prototyping through production deployment, documenting learnings and best practices. - Support and mentor engineers through technical collaboration and code reviews, fostering knowledge sharing and engineering excellence. Your Skills & Abilities - Bachelor's, Master's, or PhD in Computer Science, Robotics, Machine Learning, or related field. - Experience working with large-scale foundation models and alignment methods applied to real-world systems. - Demonstrated ability to deliver applied ML solutions under real-world constraints and timelines. - Proficiency in PyTorch and Python. - Experience building and scaling model training pipelines enabling efficient iteration across teams. - Strong data processing skills using tools such as NumPy, Pandas, and Apache Spark. - Strong communication skills enabling effective collaboration across engineering teams. - Experience deploying ML models into production environments and understanding end-to-end deployment workflows. - Experience in robotics or autonomous driving systems preferred. Remote/Hybrid: This role is categorized as fully remote or hybrid. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. - The salary range for this role is $189,000 to $300,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. Company Vehicle : Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies. Relocation: This job may be eligible for relocation benefits. #LI-CX1 #GM-AV-1 About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

California
$189K - $300K / year
Mastercard logo

Director, Services Business Development (Security Solutions)

Mastercard

Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards

SDET56 days ago
Full TimeRemoteTeam 10,001Since 1966

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Services Business Development (Security Solutions) Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Services organization is a key driver of growth for Mastercard providing cutting-edge services that help our customers grow. Bringing together our unique and proprietary data, technology, insights and expertise into a single organization, Services relentlessly focuses on meeting the needs of our customers and is a key differentiator for Mastercard driving our business growth. Role The Services Business Development, Security Solutions Lead, is an important role responsible to drive growth of Mastercard Security Solutions in ANZ; creating strong partnerships with existing and new customers and focusing on achieving revenue targets and fostering regional expansion. The role will report into the Principal, Services Business Development. Accountable for the market revenue for Security Solutions encompassing our services across fraud prevention, dispute / chargeback optimization, digital identity and cybersecurity Responsible to grow and convert sales pipeline to drive security solutions product penetration with managed accounts, both FI and non-FI customers Responsible to sell associated advisory, data insights and program management services alongside our security solutions technologies to enhance operational excellence Partner with network services team on ecosystem wide programs leveraging the breadth of services to enhance ecosystem trust and integrity Collaborate with hunting teams and reseller partnership teams to capture the opportunity in the market beyond managed accounts Partner with B2B marketing to execute market specific demand generation initiatives across managed and unmanaged accounts Act as a domain expert on security solutions domain areas (fraud, dispute/chargeback, digital identity and cybersecurity) for the market and division in customer engagements All About you Proven track record on consultative B2B sales of security solution technologies to FI and non-FI customers leveraging data and advisory capabilities Rich knowledge on digital payments, issuing, acquiring and within that payment risk management and enterprise risk management Strong network of target buyers/buying centers Demonstrated ability to work effectively in cross-functional matrix Thought leader on the future of ecosystem security #servicesBD Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Australia
Job Closed
Circle logo

Senior Director, Business Development - Banks (APAC)

Circle

Circle helps businesses and developers harness the power of stablecoins for payments and internet commerce worldwide.

SDET56 days ago
Full TimeRemoteTeam 501-1,000Since 2013H1B Sponsor

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: As part of Circle's global bank partnerships team, you will lead commercial engagement with banks across Asia Pacific. Your focus will be to originate, structure, and close enterprise partnerships that embed USDC - a regulated, fully reserved digital dollar - into Institutional, Transaction, and Commercial Banking platforms. You will work with Tier 1 global banks, leading regional institutions, and select digital-first banks to integrate USDC into cross-border payments, treasury workflows, and emerging tokenized financial markets. This role requires senior-level engagement, disciplined execution, and the ability to navigate complex regulatory and risk environments. Your work will directly contribute to regional revenue growth while advancing Circle's role as trusted digital dollar infrastructure across APAC. What you'll work on: - Leading complex, multi-stakeholder sales cycles with banks across Payments, Transaction Banking, Treasury, Digital Assets, Risk, and Compliance. - Defining and executing a focused regional go-to-market strategy tied to transaction volume growth and commercial targets. - Structuring partnerships that enable institutional mint/redeem capabilities, 24/7 cross-border settlement, and integration into treasury and capital markets workflows. - Collaborating closely with Product, Compliance, and Policy teams to ensure commercial expansion aligns with regulatory expectations across key jurisdictions (e.g., MAS, HKMA, FSA). - Building and managing a high-quality pipeline with clear prioritization and forecasting discipline. - Serving as a senior internal voice of the customer, translating bank requirements into actionable product and commercial recommendations. - Representing Circle credibly in executive-level discussions and industry forums. What you'll bring to Circle: Core Requirements: - 13+ years of experience in enterprise sales, business development, institutional banking, or financial infrastructure. - 8+ years working directly with banks across APAC with a proven track record and strong network. - Fluency in English. - Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development Preferred Requirements: - Deep understanding of how Transaction Banking, Payments, Treasury, and Institutional divisions evaluate and adopt new infrastructure. - Strong expertise in cross-border payments and USD liquidity flows, with a clear perspective on how regulated stablecoins improve efficiency and transparency. - Demonstrated ability to close complex, multi-year enterprise deals in regulated environments (with experience across APAC and specifically in Singapore, Hong Kong, Japan). - Experience/familiarity with Slack, Apple MacOS and GSuite. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

Singapore
Job Closed