About TimeDoc Health Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide. The Role We are hiring Bilingual Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment. Work Schedule & Expectations - Full-time, 40 hours per week - Coverage required Monday–Saturday, 8:00 AM–6:00 PM in the time zone you support. - Fixed schedule assigned (no alternate shifts available) - Expect to spend 7–8 hours per day on the phone - Productivity and quality metrics are required and monitored What You'll Do - Conduct monthly CCM phone calls with assigned patients - Make 30–50 outbound calls per day - Complete required patient interactions to meet CCM service goals - Educate patients on chronic conditions and care plans - Coordinate care with provider offices, pharmacies, and community resources - Identify gaps in care and social determinants of health - Create and update personalized care plans in the EMR - Accurately document all patient interactions - Maintain HIPAA compliance and patient confidentiality Requirements - Minimum 1-3 year of experience as a CMA/RMA, LPN, or RN - Active certification or multistate license for LPN/RN - Strong verbal and written communication skills in English - Comfortable being on the phone most of the day - Experience with EMR/EHR systems - Organized, reliable, and able to work independently in a remote setting Preferred: - Geriatric patient experience - Care coordination or case management experience - Strong verbal and written communication skills in Spanish Work Environment & Equipment - Private, quiet home office with no interruptions - Reliable high-speed internet (100 Mbps or higher) - Second monitor required - Company laptop and required software provided Benefits & Perks - Medical, dental, and vision insurance - Paid time off and paid holidays - Fully remote work environment - Supportive team culture with opportunities for growth - Career advancement as TimeDoc Health continues to expand - Meaningful work focused on keeping patients healthy and out of the hospital TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

Role Description The Referral Specialist will review, analyze and document all referral requests, obtain appropriate authorizations for all plans (managed care, Medicaid, Medicare) and coordinate the scheduling of the “referred to” specialty including communication with the Specialty Office and Patient. - Daily queue accessed and analyzed to prioritize work to achieve optimal scheduling of patient for care. - Research of referral to determine if all documentation is included necessary to process request and to assist in obtaining authorization if required for payment. - Departmental protocols to be followed to ensure consistency in documentation in Epic as well as any communication to ensure completion. - Works with partner to ensure daily coverage. - Communication with specialty staff/offices and diagnostic locations to ensure appointment date and time is arranged and communicate same to patients. - Document appointment information for PCP office to ensure referral completion. - Weekly and monthly accounting of referral queue aging to review and provide information about accessibility of patient care by specialty. - Responsible to locate specialty physicians and maintain desktop reference information relating to assigned specialty to serve as knowledgeable resource. - Answer telephone calls from patients seeking new physicians. - Determine match for patient based on geographic area, insurance and presenting medical problem(s) to facilitate patient care. - Serve as contact point for Warren Clinic office staff with 'same day' referral questions and inquiries about patient referral status. - All staff share in telephone assignment and are responsible to be knowledgeable of resources. - Ensure that questions, potential delays and changes are brought to the attention of supervisor and/or manager for support and update of information to facilitate processing of referrals. Qualifications - Minimum Education: High School Diploma or GED. - Licensure, Registration and/or Certification: None. - Work Experience: 3 - 4 years related experience. - Knowledge, Skills and Abilities: PC skills, customer service skills, organizational skills, communication skills. Requirements - Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor. - Working Relationships: Works directly with patients and/or customers, internal customers via telephone or face to face interaction, external customers via telephone or face to face interaction, and other healthcare professionals and staff. - Works frequently with individuals at Director level or above. Company Description Corporate Administration - Warren Clinic Location: Virtual Office, Oklahoma 73105 EOE Protected Veterans/Disability

Overview At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter. - Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines. - Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures. - Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information. - Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends. - Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing. - Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs. - Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes. How to thrive when working at home: Safety o Choose a consistent work area/officeo Make your area physically safeo Stay organizedo Personalize your desk! Security o Privacy matterso Keep it quiet - remember, we are dealing with patients!o Protect your computer Supporto Communicateo We coach and focus on your performanceo Quality matters Success o Get ready for work!o Prepare yourself mentallyo Use your resourceso On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. Qualifications We want you to be successful, so these are some of the qualifications required: Education/Experience: Minimum of High School Diploma or GED; Minimum of 1 years experience in a retail pharmacy; Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules; Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements; Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies; Preferred Education, Experience & Skills Bilingual, National Certification, Language Ability: Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions. General writing skills and ability to produce work free from typographical or spelling errors. Proficient Bilingual Language Skills- Read, Write, Speak (Spanish and English). Technical skills: Basic PC and keyboarding skills required. Ability to handle multiple line phone systems, pagers and paging systems preferred. Working knowledge of Microsoft Office, Internet and e-mail Certificates and Licenses: - Pharmacy Technician: Certified Pharmacy Technician (CPhT) current, unrestricted license is required. - Medical Assistant: must have a verifiable and nationally recognized certificate Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Medication Refill role is $17.50 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req no: 5224 #INDBilingual

Mindoula Health is seeking a Bilingual (Spanish and English) Behavioral Health Care Manager to work with us full-time & remotely from anywhere within the United States. Mindoula’s teams of Care Managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success! How you’ll contribute: - Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care. - Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships. - Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships. - Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk. - Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy. - Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems. Reporting all findings to PCP and Psychiatric Consultants. - Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist. - Match daily calendar to documentation in Mindoula's electronic medical record - MMR. - Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity. - Present follow-ups to the psychiatrist with necessary information during case presentation. - Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources. - Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary. 
 - Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program. - Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times. 
 - Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team - Produce high-quality documentation that enables the patients to receive the best treatment possible. 
 - Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills. Education & Experience: - Master's Degree required in psychology, social work, or another behavioral health disciplines from an accredited college or university. - Bilingual in Spanish and English is required - Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.) - Strong data entry and documentation experience - Work experience with Electronic Medical Records - Experience with CBT, Behavioral Health Assessments and Motivational Interviewing Mission-Obsessed Teammates; It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other. We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation. What we offer: - Insurance: Medical, dental, and vision insurance for you and your dependents - Time Off: Holiday, Vacation, and Mental Health Days - Wellbeing: Employee Assistance Programs and Wellness programs available to you and your dependents - Culture: We work with and for each other - Remote work 100% - Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies) Come be part of the solution! Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.