Role Description Se enfoca en contactar, educar y apoyar a donadores que se encuentran en el registro de NMDP y que podrían ser compatibles con un paciente, utilizando habilidades investigativas para localizarlos y guiarlos a través del proceso; implica brindar un servicio al cliente excepcional, confirmar interés, evaluar salud, actualizar información, coordinar exámenes, gestionar documentación y asegurar la confidencialidad, todo mientras se mantiene una comunicación empática y profesional en un entorno de alto volumen de llamadas y se contribuye al cumplimiento de los objetivos del departamento. Responsibilities - Contacto y localización de donadores: - Buscar y localizar a los donadores usando información del registro, contactos alternativos y herramientas digitales (internet, redes sociales, motores de búsqueda de pago). - Realizar llamadas entrantes y salientes en un ambiente de alto volumen. - Confirmar interés, recopilar datos demográficos actualizados y documentar toda la información en STAR Link/Salesforce. - Educación y acompañamiento al donador: - Explicar el proceso de donación, resolver dudas y corregir percepciones erróneas. - Usar técnicas de escucha activa, preguntas abiertas y acompañamiento conductual. - Evaluar el nivel de compromiso y ayudar a superar barreras que puedan impedir la donación. - Evaluaciones médicas y coordinación logística: - Realizar evaluaciones básicas de salud e identificar posibles impedimentos. - Consultar con equipos médicos ante casos complejos. - Coordinar extracciones de sangre, envío de kits, citas y seguimiento del donador. - Documentación y cumplimiento: - Mantener registros completos y precisos. - Asegurar el cumplimiento de SOPs, regulaciones de NMDP, FDA, CFR y lineamientos de confidencialidad. - Manejar información médica y personal siguiendo normas estrictas de seguridad. - Relación con áreas internas y externas: - Colaborar con Operaciones de Donadores, Servicios de Proveedores, Donor Advocacy, Workup, Marketing y laboratorios externos. - Asegurar transiciones fluidas de casos y mantener relaciones efectivas con diversos equipos. Qualifications - MS Office, bases de datos y habilidades tecnológicas sólidas. - Técnicas avanzadas de búsqueda en internet y redes sociales. - Conocimiento básico de terminología médica (deseable). Requirements - Comunicación efectiva y habilidad para hacer preguntas profundas. - Gestión de alto volumen de expedientes. - Inteligencia emocional, pensamiento crítico y resolución de problemas. - Demostrar competencia con la multitarea en un entorno de ritmo acelerado y multicanal (teléfono, correo electrónico, mensajes, correspondencia). - Trabajo en equipo y autonomía. - Completar el trabajo con alta precisión, atención al detalle y seguimiento. - Flexibilidad en los horarios de trabajo, se pueden requerir horarios vespertinos o de fin de semana. - Dominio de inglés. Education and/or Experience - Licenciatura en servicios humanos o área de la salud (o experiencia equivalente). Se prefiere experiencia educativa adicional en salud pública, psicología o promoción de la salud. - 3+ años de experiencia en comunicación efectiva, coaching conductual, atención a pacientes o servicio al cliente en entornos clínicos. - Experiencia básica en procesamiento de textos e ingreso de datos. Desirable - Familiaridad con terminología médica y experiencia avanzada en evaluaciones de salud. - Experiencia obteniendo consentimiento informado. - Experiencia en ambientes de ventas orientados a metas. - Conocimiento en el uso de plataformas y aplicaciones digitales y de redes sociales.

Description Aquatic Resources Regulatory Specialist and Delineator Southern California About Us At the Environment & Planning (E&P) Division, we are driven by our commitment to do what’s right—for our clients, our team, our communities, and the environment. Our diverse group includes planners, scientists, program managers, communicators, economists, technologists, and strategists. We value collaboration, curiosity, and a dedication to excellence. These qualities define our culture and fuel our growth. Although the range below is wider to accommodate growth within the job, this position will have a starting pay range of $75,000 to $95,000 based on % match of qualifications/experience/responsibilities, location, and other. Your Role We are seeking an Aquatic Resources Regulatory Specialist and Delineator to join our Regulatory Compliance and Permitting Team. In this role, you will: - Conduct aquatic resource delineations and conditional assessments using agency-approved methods. - Assist with permit applications for the U.S. Army Corps of Engineers, Regional Water Quality Control Board, California Department of Fish and Wildlife, and California Coastal Commission. - Collaborate with our restoration team to draft mitigation documents. - Support the biological team in consultations with the U.S. Fish and Wildlife Service and in preparing technical documents. You’ll work alongside a skilled team of wildlife biologists, botanists, aquatic resource specialists, restoration ecologists, regulatory experts, environmental planners, and compliance specialists. This position is based in Southern California, with offices in San Diego, Irvine, and Los Angeles. Full-time remote work within Southern California is also an option. Basic Qualifications - Bachelor’s degree in biology, ecology, environmental science, or a related field. - At least 2 years of experience preparing permit applications and supporting documents under relevant regulations (Clean Water Act Sections 401/404, Porter-Cologne Water Quality Control Act, State Fish and Game Code Section 1600). - At least 2 years of experience conducting aquatic resource delineations using approved methodologies. Preferred Skills & Experience - Experience identifying jurisdictional waters and wetlands, preparing delineation reports, and supporting CRAM assessments. - Ability to collect, organize, and document field data for quality report preparation; strong analytical, problem-solving, and collaboration skills, including preparing meeting materials. - Solid understanding of aquatic resource regulations, regulatory review processes, and effective teamwork with agencies. - Excellent communication abilities, professional ethics, adaptability to fast-paced environments, and proficiency in MS Office. - Skilled at managing multiple priorities, willing to travel (including overnight), and able to perform strenuous fieldwork. Why Join Us? This is a unique opportunity to collaborate with talented, passionate professionals and grow your career with an organization dedicated to nurturing talent and long-term success. Join us and help shape a better future for our environment and communities. #eandp Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $73,770.00 - $125,408.00 San Diego, CA (CA74)

Overview At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. Some of our Benefits/Perks: - Remote/Work From Home Available - Competitive pay starting at $20.00/hr + depending on experience - Employee discount on loans Team members qualify for a discount on consumer loans. - Tuition Reimbursement of up to $2,625 per year for part-time team members. - Paid Time Off & over 10 Paid Holidays - Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members. - Retirement Benefits (401K) Grow matches up to 8% for team members. - Growth Potential In-house training department dedicated to helping our team members reach their maximum potential. Responsibilities The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union’s mission, vision and core values. *This is a Part Time position and will not exceed more than 20 hours a week.* Qualifications Required Skills & Experience - High school diploma required. Some college from an accredited college or university is preferred. - 1-3 years of service experience required, preferably in a call center environment. - Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills. - Bi-lingual (English and Spanish) required. - Working knowledge of Windows-based PC products and general office equipment. Physical Demands - Must be able to sit for extended periods of time. - Must be able to read, write, speak and type English and Spanish. - Must be able to hear and use a telephone. - Use of computer requires repetitive keystrokes. Work Environment - This role is fully remote, with the option to work from our HQ or retail locations. - Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training. - You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required. An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

Under general supervision, the Coding Specialist is responsible for proper application of coding guidelines and principles for primary care and specialty physicians. Reviews documentation and enters appropriate CPT/ICD-10 codes, assess accuracy, and ensures optimal reimbursement. Additional duties include but are not limited to insurance verification, code reviews, and auditing accounts. Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the first two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards. Carries out the mission, vision, and quality commitment of Palomar Health Medical Group. Job Duties Processes incoming pending charges/superbills and office charges within 48 hours and communicates possible problems to departments and business office manager. Processes surgery charges within 72 hours from receipt. Understands and adheres to the insurance carrier's claim submission and appeal process. Makes necessary corrections to patient accounts and charges for accurate electronic submission. Prioritizes daily workload to best increase reimbursement and decrease A/R days. Reviews and corrects any errors or missing information on electronic claims; attaches necessary documentation for payment if required. Keeps abreast of coding and reimbursement changes. Demonstrates and promotes a spirit of teamwork and cooperation. Uses initiative to improve skills, learn new skills, enhance knowledge, and improve communications. Tracks and reports ongoing issues with coding and documentation as discovered. Supports Coding Specialist II with more basic specialty coding as required. Performs other duties as assigned or required. Job Requirements Minimum Education: High School Diploma or equivalentPreferred Education: College level courses or Associates degreeMinimum Experience: 2 years (non-specialty) coding experience, including abstracting, in outpatient settingPreferred Experience: Required Certification: Preferred Certification: Required License: Preferred License: