Role DescriptionThe Principal Software Engineer is a highly skilled expert responsible for shaping and executing the organization’s intelligence vision. This role integrates expertise in Artificial Intelligence (AI), Machine Learning (ML), Automation, Data Analytics and Visualization to deliver transformative customer, partner, and colleague experiences that drive revenue growth and enhance productivity. The position defines the technical direction for intelligence initiatives, leading the design, development, and deployment of robust, scalable, and secure AI solutions while fostering innovation through emerging technologies. A critical aspect of the role is providing partnership, mentorship and technical guidance, cultivating a culture of excellence and continuous learning. Through close cross-functional collaboration across teams and stakeholders, the role ensures technical efforts are strategically aligned and deliver measurable impact. Additionally, the position plays a central role in strategic problem-solving, addressing complex challenges in intelligence systems and data pipelines, and making informed architectural decisions that ensure long-term scalability and success. Responsibilities - Define, drive, and communicate the technical vision for intelligence, AI, and data initiatives, ensuring alignment with CIT strategy, EPD goals, and broader organizational objectives. - Take a holistic view of CIT systems and architecture to ensure they are scalable, reliable, secure, and maintainable over multiple years. - Lead the design, development, and deployment of high performance AI systems, data pipelines, and intelligent services from conception through production. - Make strategic architectural decisions to address complex AI, data, and platform challenges, balancing short term delivery with long term resilience and scalability - Identify opportunities to simplify systems, reduce operational and security risk, and improve developer productivity. - Contribute directly to prototyping, proof of concepts, and implementation of technical components when needed to validate strategy, de risk decisions, or accelerate progress. - Architect, evolve, and scale AI, automation, and intelligence platforms that enable advanced analytics, personalization, search, and intelligent decision making. - Drive innovation in intelligence models, distributed training, optimization techniques, and data engineering to maximize performance, quality, and business impact. - Enhance search and discovery capabilities using intelligent algorithms, natural language processing, and modern data systems. - Evaluate, select, and integrate emerging technologies in AI, ML, and automation to maintain a competitive and forward looking technical posture. - Partner across engineering, product, design, infrastructure, and other stakeholders to ensure intelligence initiatives directly support strategic objectives. - Translate technical capabilities and advancements into clear business outcomes that improve productivity, efficiency, and growth. - Resolve conflicting requirements and priorities with sound technical judgment that favors long term organizational outcomes over local optimization. - Advocate for intelligence driven solutions across the organization and influence company wide technical priorities. - Act as a trusted technical advisor to senior engineering leadership, with IC6 scope extending to org wide and EPD level strategy. - Provide mentorship and technical guidance to engineers and data scientists from mid level through senior, fostering continuous learning and technical excellence. - Serve as a technical multiplier by raising the effectiveness of surrounding teams through design reviews, code reviews, architectural guidance, and pragmatic execution. - Facilitate knowledge sharing across teams through documentation, design writeups, technical discussions, and mentorship programs. - Act as a voice for engineers by synthesizing feedback, surfacing gaps and risks, and communicating them clearly to leadership. - Contribute to multi year technical vision and roadmap planning, anticipating future scale, complexity, and organizational needs. - Identify architectural, operational, and security risks early and mobilize proactive mitigation plans across org boundaries. - Partner closely with managers, product leaders, and senior engineers to ensure ambitious initiatives remain feasible, sustainable, and well aligned. - For IC6 scope, influence technical direction beyond CIT and partner directly with senior EPD leadership on company wide strategy. - Lead and support critical, high impact initiatives by defining technical direction, clarifying requirements, gathering estimates, and ensuring delivery against milestones. - Drive execution on complex projects with significant ambiguity or high cost of failure. - Improve engineering effectiveness by championing best practices such as CI, automated testing, reliability reviews, and clear ownership models. - Promote a bias toward action, thoughtful experimentation, and continuous learning. - Model excellence in engineering craft, collaboration, accountability, and inclusive behavior. - Lead by example in living Dropbox values, including integrity, ownership, simplicity, and inclusivity. - Support hiring by interviewing, calibrating candidates against a high technical bar, and representing Dropbox authentically to candidates and partners. Requirements - 12+ years of professional experience in software engineering, with depth in areas such as intelligent workflows, enterprise scale AI adoption, automation, or data engineering. - Proven track record of leading large scale, multi team technical initiatives from conception to production, including solving ambiguous problems, setting technical vision, and driving impact without direct authority. - Strong architectural judgment and systems thinking, with the ability to balance short term delivery with long term sustainability, scalability, and operational excellence. - Demonstrated ability to influence across teams and disciplines through technical leadership, collaboration, and sound decision making rather than formal authority. - Experience mentoring engineers and raising the technical bar of an organization through design reviews, code reviews, and technical guidance. - Exceptional written and verbal communication skills, with the ability to clearly explain complex technical concepts, translate technical strategy to diverse audiences, and influence stakeholders at all levels. Preferred Qualifications - Strong coding ability in at least one language commonly used in AI and data systems such as Python, Java, Go, or Scala, with hands on experience building models, data pipelines, or scalable production services. - Experience operating in platform, infrastructure, or internal tooling organizations, including leading or significantly influencing org wide technical initiatives. - Proven ability to navigate ambiguity and competing priorities, drive clarity, and make sound technical and product tradeoffs in partnership with product managers. - Experience collaborating cross functionally with product, design, infrastructure, and legal or privacy stakeholders to deliver AI powered or data intensive products responsibly. - Familiarity with AI assisted development practices in large codebases, along with experience representing engineering externally through talks, blogs, or industry events when applicable. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $256,300—$346,700 USD US Zone 3 $227,800—$308,200 USD

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Inside the Nexthink Engineering department, the team you will be joining participates in building what we call the Collectors: the endpoint agents that run on the system of the millions of employees mentioned above. In a nutshell, Collectors extract meaningful information about the OS, interpret it, and feed it to our amazing data analytics systems. They also help remediate detected issues and improve users' device experience. Collectors are a complex and critical part of Nexthink products. They require the highest level of reliability and performance on each platform our Collectors currently run: Windows, macOS, and Linux. • Challenge #1: create comprehensive and reliable solutions • Challenge #2: do it for several platforms, using all the best from each platform • Challenge #3: keep solutions cross-platform where possible Our engineers are excited to take on broad non-conventional problems and can narrow them down to a relevant shape and function. They constantly come up with ideas to improve our product, they prototype them, then see them through in production and measure their impact. All of this with the very high standards of quality, performance and security that are part of our DNA. Qualifications • 7+ years of experience in software development. • Very good demonstrable understanding of operating systems internals. • Experience in software development on Windows and/or macOS platforms close to OS level. • You are fluent in C++, preferably up to date with the latest standard iterations. • Proven experience leading or being an important contributor to one or more significant projects. • Consistently write concise and very well-tested code. • You can navigate and debug complex code using the tools available and have very strong attention to detail. • You can do OS-level research. • Experience in kernel-mode software development is an advantage. • Experience in multi-platform/cross-platform development, especially on Windows and macOS platforms, is also an advantage. • You enjoy working in a dynamic environment, and you are result-oriented. • You are a problem solver and like challenging tasks. • You communicate clearly and concisely in English. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Amazing location in Manchester, 11 Northampton Rd. - Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. - Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. - Pension contribution of 12% (6 % from the employee and 6% from the employer). - Free access to professional training platforms to explore your interests and enhance your skills. - 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. - 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year. - Reimbursement of up to £40 for gym and fitness memberships monthly. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. The Challenge: At Netflix, we are dedicated to delivering an unparalleled viewing experience, ensuring high video quality for our members no matter the content (from a 4K HDR documentary like Our Planet at home to Stranger Things over a cellular network on a commute), the location, or the device. As Netflix expands its live streaming, this role involves maintaining our standard of excellence for live streams and events—be it BTS concerts, an Alex Honnold climb, or the WBC—while simultaneously tackling the added engineering complexity of real-time streaming and low latency. To meet these challenges and make every bit of our video streams count, we must constantly improve our video encoding and processing algorithms. This requires evaluating the latest technologies and workflows in a way that is scalable, quality-focused, and latency-efficient. We are seeking a Software Engineer in Video Algorithm Systems to help solve these complex engineering problems and drive strategic research in the field. The Role: As a Software Engineer in Video Algorithm Systems: - Algorithm and Workflow Development: Design and prototype advanced encoding algorithms and software workflows focused on enhancing video quality and/or reducing bandwidth consumption for our video streams. - Live Video Focus: Engage directly with the live domain, concentrating on live encoding orchestration, real-time quality analysis, and supporting the newest live events released on Netflix. - Impactful Technical Challenges: Tackle complex video encoding problems, ensuring that Netflix videos are best-in-class quality while simultaneously meeting the low-latency demands of live streaming. - Research and Innovation: Pursue research into next-generation image and video coding technologies and the latest encoding tools. This includes opportunities to collaborate with academic research groups and present work at research conferences. About You: You are a Software Engineer who: - Can handle ambiguity of niche challenges and thrives in a fast-paced environment - Demonstrates strong technical curiosity and a drive to deepen technical expertise. - Works effectively with cross functional teams - Has a strong distributed systems expertise and experience designing, building, and operating systems at scale - Has a background in video algorithms or media processing - Experience building new products from the ground up with strong system design fundamentals and extensible architectures - Is excited to apply your expertise to a product that touches millions of lives everyday Preferred Qualifications: - Expertise in optimizing software performance. - Strong knowledge of video streaming and encoding principles, including codec standards (e.g., H.264/AVC, HEVC, AV1) and professional tools like Media Live and Ateme. - Experience in image and video quality assessment. Minimum qualifications: - Experience with large-scale distributed systems and cloud-computing - 4+ years experience in multimedia software development, with excellent debugging and problem solving skills. - BS in Computer Science/Electrical Engineering or equivalent. MS or PhD a plus. - Strong Java or C++ experience with solid software design fundamentals - Background in Media Processing and knowledge on Video Foundations Bonus points: - Experience with software performance optimization - An understanding of video compression and encoding, including tools such as Media Live, Ateme and codec standards such as H.264/AVC, HEVC and AV1. - Involvement in open-source multimedia projects (such as ffmpeg, x264, avisynth, webm) - Experience with image and video quality assessment To learn more about our team, check out the following articles: https://netflixtechblog.com/netflix-live-origin-41f1b0ad5371 https://netflixtechblog.com/all-of-netflixs-hdr-video-streaming-is-now-dynamically-optimized-e9e0cb15f2ba https://medium.com/netflix-techblog/high-quality-video-encoding-at-scale-d159db052746 https://medium.com/netflix-techblog/per-title-encode-optimization-7e99442b62a2 https://medium.com/netflix-techblog/more-efficient-mobile-encodes-for-netflix-downloads-625d7b082909 https://medium.com/netflix-techblog/optimized-shot-based-encodes-now-streaming-4b9464204830 https://medium.com/netflix-techblog/the-end-of-video-coding-40cf10e711a2 https://medium.com/netflix-techblog/performance-comparison-of-video-coding-standards-an-adaptive-streaming-perspective-d45d0183ca95 https://medium.com/netflix-techblog/vmaf-the-journey-continues-44b51ee9ed12 Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $250,000.00 - $413,000.00. This compensation range will vary based on location. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.

• Define the overall mobile architecture strategy for hybrid apps using Ionic and Cordova. • Design scalable, maintainable, and high-performing mobile solutions for both iOS and Android platforms. • Select appropriate plugins, libraries, and tools to optimize performance and user experience. • Provide guidance to developers on best practices for code structure, performance optimization, and security. • Conduct technical reviews of code, architecture, and solution design. • Mentor junior and mid-level developers, fostering skill growth and knowledge sharing. • Oversee development of reusable components, modules, and frameworks. • Ensure seamless integration with backend services (REST APIs, GraphQL, authentication frameworks). • Lead implementation of mobile features including offline capabilities, push notifications, and device hardware access. • Define standards for testing, performance tuning, and security compliance. • Work closely with QA teams to ensure high-quality deliverables. • Troubleshoot complex production issues and propose sustainable fixes.