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BJC HealthCare logo
BJC HealthCare

BJC HealthCare is one of the largest healthcare organizations in the U.S. focused on delivering "the world's best medicine," made better by its 30,000+ clinical

Patient Access Rep II

Location

United States

Posted

83 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Access Rep II

BJC HealthCare

Additional Information About the Role SLCH is looking to hire a PAR II for their Radiology department. Additional Preferred Requirements - 8-4:30 pm - Remote Role, but training will be at the Commons - No weekends, but Possible Holidays - This role is all on the phone Patient registration. - Scheduling radiology test. Overview St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.” Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries. St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC). Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence and making a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies. Responsibilities - The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments. - In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. This position requires a higher level of independent thinking in order to solve complex issues. - Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI Working independently, this team member will consistently meet or exceed quality standards and serve as mentor for lesser skilled employees. - BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education - High School Diploma or GED Experience - <2 years Preferred Requirements Education - Associate's Degree Experience - 2-5 years Supervisor Experience - No Experience Licenses & Certifications - CHAA Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. - Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date - Disability insurance* paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays and personal time - Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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Behavioral Threat Assessment Manager, Australia (Remote)

Concentric

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity Collaboration Relationships Excellence Creativity Results Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

Therapist83 days ago
Full TimeRemoteTeam 201-500

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Behavioral Threat Assessment Manager to join our team, supporting and embedded with our client in Australia! *This position allows for remote work within Australia. Applicants must be authorized to work in Australia without employer sponsorship. JOB DESCRIPTION The Threat Assessment Manager will be responsible for comprehensive threat assessment management for client staff and operations, while contributing to and protecting client culture and business interests. This role is to provide behavioral threat assessments, case management, and other related security management services to address external threats to the client company. 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RESPONSIBILITIES - Develop and maintain comprehensive regional threat research. - Identify, investigate, analyze, and manage threats to executive staff, employees, and the broader partner community as directed by the client. - Produce actionable and concise threat analysis products in a timely manner to inform cross-functional groups, executive staff protection, and enterprise-wide security operations. - Conduct thorough open-source intelligence investigations—drawing on public and government databases, social media, and deep/dark-web sources—to identify and assess known or emerging threats that could affect platform users or the broader business community. - Manage safety and security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors. - Partner closely with customer service and operational teams to support threat intake, response coordination, and case resolution. - Maintain global situational awareness of potential and developing threats and prepare impact analyses. - Work on complex security incidents with multiple stakeholders, including those without experience in the threat and intelligence fields. - Lead Threat Management Team meetings involving various stakeholders to coordinate response on immediate high level threat issues. - Assist in program development with workflow creation, threat methodology research, and other planning products. - Have a team-focused approach to problem-solving. - Be comfortable communicating with everyone from senior executives to entry-level employees. - Have the ability to translate complex security issues in a way that your specific audience can consume and understand them. - Conform with and abide by all regulations, policies, work procedures, and instructions. REQUIRED QUALIFICATIONS - 7-10+ years of experience in threat analysis, ideally behavioral threat assessment, and threat management. - Experience supporting a comprehensive threat management program and direct experience conducting investigations, intelligence collection and analysis, and case management. - Extensive experience with utilizing open source research, criminal background information, and other online investigative techniques. - Current member (or ability to become a member) of professional threat assessment organizations (i.e., Association of Threat Assessment Professionals). - Ability to work some non-traditional hours (e.g., nights, weekends, or holidays) and respond to emergent or time-sensitive situations. - Excellent written and oral communication skills, demonstrated during the interview process. - Must be a highly adaptable, flexible professional who brings a strong, positive attitude and a proactive approach to problem-solving. - Ability to build partnerships and work collaboratively and cross-functionally. - Professionally proficient in Google Workspace applications and macOS, and experienced in leveraging AI tools to enhance productivity. - Ability to travel 10% of the time PREFERRED QUALIFICATIONS - Certified Threat Manager (CTM) or currently eligible to sit for the CTM exam per the Association of Threat Assessment Professionals (ATAP) standards. - A bachelor’s degree is preferred (years of experience may be substituted). - International experience and/or regional expertise (APAC). - Language proficiency and cross-cultural fluency. - Experience with data analysis, reporting, and trend tracking. - Experience drafting planning products and policy documentation. - Training and exercise design or facilitation experience. 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All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

Australia
Job Closed
Concentric logo

Behavioral Threat Assessment Investigator, Canada (Remote)

Concentric

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Therapist83 days ago
Full TimeRemoteTeam 201-500

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Behavioral Threat Assessment Investigator to join our team embedded with our client in Canada! *This position allows for remote working arrangements anywhere within Canada, and requires the ability to work West Coast hours. JOB DESCRIPTION The Behavioral Threat Assessment Investigator plays a pivotal role in the client's Global Threat Assessment Program by swiftly triaging and evaluating inbound reports to identify potential life-safety risks. In addition to conducting platform-based investigations and maintaining thorough documentation, this professional exercises sound decision-making to determine the most appropriate course of action for each situation. 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You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

Canada
Job Closed
Empathy logo

Care Specialist (Overnight Hours)

Empathy

The comprehensive support system for loss.

Therapist83 days ago
Full TimeRemoteTeam 51-200Since 2020H1B No Sponsor

About Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. About the Team: At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence. Role Overview: The Care Specialist (Overnight Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by responding to live chats, handling inbound phone calls, and completing a variety of task-based support requests. This includes detailed research to locate resources, vendors, or service providers tailored to each user’s needs. We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours. As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support. Working Hours: This is a full-time, fixed overnight shift: • Monday to Friday, 11:30 PM to 8:00 AM ET (8.5-hour shift including a 30-minute unpaid meal break) You do not need to live in Eastern Time, but the schedule is fixed in ET. If you live in another time zone, your working hours will reflect the equivalent local time. For example, if you’re in Pacific Time, your hours will be 8:30 PM to 5:00 AM PT. Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance and strive to make such changes as minimal and manageable as possible. In this role you will In this role, you will: Support Users - Provide expert, empathetic chat support to users, addressing both practical and emotional needs. - Provide phone support to users, primarily via inbound calls, addressing scheduling needs, helping users to understand Empathy’s offerings, and answering logistical questions on accessing our support. - Assist in creating detailed Care Plans for users. - Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other various request types. - Demonstrate excellent written and verbal communication, using the Empathy ‘voice’. - Utilize critical thinking and problem-solving abilities to resolve user challenges. Demonstrate Exceptional Resource Navigation & Product Expertise - Conduct comprehensive research to identify and provide access to essential resources for our users. - Assist in the maintenance of the Care Team knowledge base and resources related to your role. - Act as a product expert who connects users to Empathy-specific tools and resources. - Identify any gaps or opportunities for professional development training that can enhance both personal and team capabilities in providing an exceptional user experience. - Relay user insights and identify knowledge gaps to support product development. Work With Precision and Independence - Excel in organization, documentation, and time management to meet SLA requirements. - Work as a team player across different functions and quickly adapt to assist with tasks as needed, reflecting the dynamic nature of our operations. - Complete all training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. - Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive user data. - Engage in short-term projects that may vary based on the evolving needs of our business, as directed by management. Requirements What we're looking for - Warm-hearted, empathetic, and patient team members. - Excellent verbal and written communication skills. - Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships). - Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital environments. - Comfort working within defined procedures and translating complex steps into clear guidance. - Excellent communication, organizational, and interpersonal skills. - Strong love of learning and conducting research in unfamiliar fields. - Demonstrated problem-solving abilities involving challenging deadlines and priorities. - Ability to work consistently and independently during overnight hours, with strong time management and focus throughout the shift. - Ability to organize multiple tasks and projects and maintain control of workflow. - Ability to analyze situations and make independent professional judgments without close supervision. - Preferred Experience: - Experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields, offering a stepping stone into our specific service areas. - Familiarity with Google Suite, Slack, Zendesk, or similar platforms. Application Process Interested candidates should submit a resume and a cover letter detailing their qualifications and interest in the role. Shortlisted candidates will undergo a multi-stage interview process, including discussions with senior leadership and potential peers. Compensation The starting salary range for this role is: $19-$21 hourly. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications. Additional perks and benefits: - Company equity in a high-growth start-up - Annual remote work stipend - Paid bereavement leave - Comprehensive health insurance coverage - Generous paid time off, including company holidays, vacation days, and paid leaves - Retirement savings plan with employer matching Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

United States
$19 - $21 / hour
Job Closed
Full TimeRemoteTeam 10,001+Since 1979H1B Sponsor

Responsibilities Telemedicine Opportunities: HealthLinkNow, part of Universal Health Services, Inc. (UHS) is looking for a patient-focused experienced Licensed Telehealth Therapist LCSW/LMFT/LPCC to join our growing team of dedicated professionals. We are looking for innovative clinicians who are committed to providing exceptional patient care from the convenience of your own home. The Clinician will be providing virtual group therapy to an Intensive Outpatient Program. We currently are looking for therapists to provide remote Telehealth Group Therapy to an Intensive Outpatient (IOP) program. Adult IOP remote group therapy Monday, Wednesday and Thursday; 4:30 pm to 8:30 pm Pacific time. - This includes 30 minutes of prep time, three 50 minute groups and 40 minutes of documentation time. - The clinician needs to be prepared to commit to 13 to 14 hours per week to complete all necessary activities. - Experience working with clients who have experience related to Substance Abuse dependency is a plus. Adult IOP remote group therapy therapist for Back-Up Coverage. - Provide backup coverage if the Evening IOP therapist cannot perform the scheduled group therapy session. - Would complete credentialing then be place in our Therapist Provider Pool. - Would be available for Evening IOP program or other openings as they arise. What We Offer: - 100% Remote: Enjoy the convenience of working from your own home, providing quality care to patients in California. - Contract Position (1099): Flexible working arrangements that suit your needs. About Us: We are a team of healthcare professionals dedicated to providing patients access to behavioral health treatment without boundaries. HealthLinkNow (HLN) is a national Telehealth company owned by Universal Health Services and is the first of its kind to be accredited by the Joint Commission. Clinicians joining would be among our growing team of providers, providing quality care with 98% patient satisfaction ratings. As Service Excellence leaders in Telehealth, our systems are simple and easy to use. We value our Clinicians: HLN provides team members with technology training and administrative support. Our contracted rates are competitive, and we take care of the administrative and billing burdens so you can focus on what you do best – patient care! Our online clinic is comprehensive and high-performance, with integrated electronic health records, practice management, and scheduling. Perks: - Flexibility to work from your home office or anywhere with internet coverage. - On staff Clinical Manager for clinical support - Online peer support groups. - Minimal paperwork with accessible Electronic Medical Records. - Established company backed by the largest behavioral health organization in the US - Universal Health Services. Responsibilities: - Conduct virtual group therapy sessions for adults. - Collaborate with Facility Treatment Team to provide continuity of Care. - Embrace innovative telemedicine approaches for patient care. - Document patient interactions and maintain electronic health records. - Collaborate with a supportive team of clinical navigators for scheduling and billing support. We connect people to the right care when and where they need it. Join our outstanding team and enjoy the opportunity to work from anywhere, while providing much needed behavioral health treatment beyond borders. If you are a licensed clinical therapist who is passionate about making a positive impact and embraces innovative approaches to patient care, we would love to hear from you. For additional information, please refer to: Website: HealthLinkNow.com Our Commitment: HealthLinkNow (HLN) is an integrated network of psychiatrists and licensed mental health providers who care for patients via telehealth. HLN provides support to individuals and facilities experiencing challenges in accessing care. This flexible solution to healthcare is designed to help individuals in need, assist healthcare systems with meeting the immediate needs of their patients and aid in the long-term goals of health centers, clinics, and healthcare providers. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. Qualifications - Active licensure in California. - Group therapy experience. - Active Clinical licensure and experience in LMFT/LCSW/LPCC. - Comfortable with technology and distance-based management of patients. - Experience working with Substance Abuse and Chemical Dependency a plus.

United States