Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials. Your role in our mission - Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents. - Lead troubleshooting efforts for complex technical problems. - Participate in an afterhours and weekend On Call rotation. - Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation. - Develop and maintain knowledge base articles, FAQs, and other documentation. - Identify and escalate recurring issues to appropriate teams. - Contribute to the development and implementation of service desk best practices and procedures. - Proactively monitor system performance and identify potential problems. - Participate in project work related to IT service improvements. - Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions. - Maintain a positive and professional demeanor at all times. - Participate in team meetings and training sessions. What we're looking for - Associate's or Bachelor's degree in IT or a related field preferred. - 3+ years of experience in a technical support role, preferably in a service desk environment. - Experience with ticketing systems (e.g., ServiceNow). - Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory). - Extensive experience troubleshooting complex technical problems. - Strong leadership and mentoring skills. - Excellent communication skills, both written and verbal. - Ability to work independently and as part of a team. - Strong organizational skills and attention to detail. What you should expect in this role - Remote position (US only) - Opportunities to travel through your work (0-10%) - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is 4/30/2026 The pay range for this position is $38,000 - $54,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Job Title: Performance & Metrics Analyst Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * CACI International Inc. is excited to announce a new job opportunity available to join our team in support of the Department of Justice’s (DoJ) groundbreaking program aimed at strengthening the infrastructure, enhancing cybersecurity, and improving user experience across US Marshals Service (USMS) districts. This IT modernization initiative is a critical component of ensuring the effectiveness and security of our nation’s law enforcement operations. We are looking for an experienced Performance & Metrics Analyst to join our team on this new contract. We invite skilled and passionate individuals to join us in support of this transformative mission. The Opportunity: - Join a dynamic team dedicated to enhancing the organization’s performance metrics and data-driven decision-making. - Contribute to projects that improve data visualization, reporting, and trend analysis. - Enjoy a collaborative work environment with opportunities for professional growth. - Be at the forefront of performance analytics technology and best practices. - Make a significant impact on the organization’s performance measurement and strategic planning. Responsibilities: - Automate and enhance dashboard visualizations to provide clear and actionable insights to stakeholders. - Ensure data quality assurance by implementing and maintaining data validation processes and standards. - Develop and maintain KPI reporting packages to track and communicate key performance indicators effectively. - Monitor trends in performance data to identify patterns, anomalies, and opportunities for improvement. - Automate reporting cycles to streamline the delivery of performance reports and reduce manual effort. - Provide tactical support to senior analysts by assisting with complex data analysis, reporting, and visualization tasks. - Collaborate with cross-functional teams to align performance metrics with business objectives and strategic goals. - Develop and maintain comprehensive documentation for performance metrics, reporting processes, and data visualizations. - Stay current with emerging performance analytics technologies, trends, and best practices. - Participate in the procurement and evaluation of performance analytics tools and software. - Ensure compliance with data governance policies and internal standards in all performance analytics efforts. - Conduct regular reviews and audits of performance metrics and reporting processes to identify areas for improvement. - Contribute to the continuous improvement of performance analytics strategies and methodologies. - Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities. Qualifications: Required: - Active DoD Public Trust clearance or US citizen with ability to obtain Public Trust upon hire - Bachelor’s degree in Data Science, Business Analytics, Statistics, or a related field. - Minimum of 5 years of experience as a Performance & Metrics Analyst or in a similar analytics role. - Proficiency in dashboard automation and visualization tools (e.g., Tableau, Power BI). - Strong skills in data quality assurance and validation processes. - Experience in developing and maintaining KPI reporting packages. - Expertise in monitoring trends and identifying patterns in performance data. - Experience in automating reporting cycles and processes. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. Desired: - Certifications such as Certified Analytics Professional (CAP), Microsoft Certified: Data Analyst Associate, or equivalent. - Experience with data warehousing and ETL processes. - Knowledge of statistical analysis and predictive modeling techniques. - Familiarity with business intelligence (BI) tools and platforms. - Experience in a specific industry (e.g., finance, healthcare, retail). - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Sr Analyst, Field Service Excellence is responsible for driving strategies and activities to improve Field Service Engineer technical and non-technical competencies within the designated areas. This is a key role joining the area leadership team to serve as the Area owner for training and mentoring, developing and approving mentors through a “train the‑ trainer” approach while leading mentor user groups and advanced in‑-person mentoring sessions for FSEs. ‑The Sr Analyst acts as a technical coach through DM huddle consulting, escalation support, and ownership of hot units to identify skill gaps, while continuously expanding technical expertise and driving T&I audits, service manual improvements, and AR-based training content. Establishes standards and best practices across FSE roles—including car stock, time management, and non‑technical onboarding—while partnering with senior leadership to close knowledge gaps, support Kaizen initiatives, and strengthen overall field capability. This position reports to the Area Service Director and is part of the Field Service Organization located within the West area territories and will be working remotely to cover West area territories. In this role, you will have the opportunity to: - Lead and manage mentoring programs: Own area mentoring strategy, approve and develop mentors using a train-the-trainer approach, and lead mentor user groups. - Deliver advanced training and coaching: Conduct quarterly in-person mentoring sessions, provide technical coaching during DM huddles, and support escalations when senior technical resources are unavailable. - Drive continuous skill and process improvement: Expand technical expertise (e.g., NPL), identify and close knowledge gaps for new hires, and promote best practices in time management and FSE role execution. - Enhance tools and resources: Develop AR-based training materials, contribute to service manual improvements, maintain standard car stock templates, and perform T&I audits. - Collaborate and lead improvement initiatives: Partner with senior leadership to identify gaps, support Kaizen activities, and use hot unit analysis to guide mentoring priorities. The essential requirements of the job include: - Bachelor’s degree with a minimum 5 years of FSE experience - Strong soft skills, mentoring/coaching (formal training to be provided, ELDP) - Internal Bec Dx T3/T4 FSE Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role - Ability to travel up to 70% of the time within assigned area. Will include overnight travel. Must live within reasonable distance of a major airport. - Must have a valid driver’s license with an acceptable driving record It would be a plus if you also possess previous experience in: - M1/2s, with prior FSE role experience Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The annual salary range this role is $110,000.00- $130,000.00 . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-GCC Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

• Work with business areas to understand pain points, needs, and automation opportunities • Assess and prioritize processes for automation, structuring a roadmap and backlog • Prepare process documentation (PDD) aligned with requirements and governance • Serve as a bridge between the business and technical teams, supporting the definition of requirements • Structure epics, stories, and acceptance criteria in agile tools • Model processes in BPMN and propose improvements to enable automations • Analyze historical process data to identify efficiency gains • Support the creation of decision rules, analytical matrices, and automation logic • Monitor KPIs and automation results, proposing continuous improvements • Participate in kick-offs, functional validations, and user acceptance testing of automations • Ensure adherence to governance practices, information security, and version control • Present project status and results to stakeholders and business areas