Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico See what makes this opportunity unique — watch a quick overview video. Job Preview Video Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve. Responsibilities This role is perfect for you if: - You love a fast pace and hitting goals that actually mean something. - You’re a natural listener who can build trust and stay patient, even when a call gets tough. - You’re comfortable using technology and multitasking while keeping the conversation human. - You take pride in turning “maybe later” into “let’s do it today.” Qualifications We Want You to Be Successful Here’s what helps you thrive in this role: - High School Diploma or GED (required and verified during background check) - Strong computer skills — data entry, screen navigation, and solid keyboarding speed - Experience using Microsoft Outlook and Word - Excellent customer service skills and a friendly, compassionate tone - Ability to stick to schedules and daily tasks - Great oral and written communication skills - Genuine empathy and care for others - Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date. Compensation & Benefits At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package: Pay: $17.50 per hour Benefits include: - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and paid holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development and growth opportunities Additional Information - Completion of assessments may be required before moving forward in the hiring process. - Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination. If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams. Req no: 5220 #INDNONC

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - this will be verified during background check - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Able to provide 2 monitors at least 22 inches with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams. Req#: 5222 #INDNONC

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Role Purpose: - Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Job Responsibilities: - Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center - Quickly assess the user's issue and provides first level support for problem resolution - Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area - Recognize operational challenges and suggest recommendations to management, as necessary - Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervision Minimum Education & Experience: - High School Diploma or equivalent - Pharmacy Technician experience required - HIPAA certified - Call center experience required (3+ years preferred) - Experience in medical claim processing is a plus - Bi-lingual (English/Spanish) is a plus - MUST currently be working on a PSS contracted role with IQVIA IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $20.21 - $23.77/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position is on site in Peoria. POSITION SUMMARY: The Contact Center Agent II contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. The Agent II performs varied and complex scheduling flows that span across, but not limited to, advanced radiology scheduling, X-ray, ultrasound, mammography, lab, cardiology, and behavioral health. Navigates an array of scheduling templates and pre-defined decision trees. Consistently demonstrates OSF’s mission and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes. Embraces a culture of customer-centric behavior and innovation critical to a contact center environment.​ Qualifications REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 2 years of work experience in a customer service role PREFERRED QUALIFICATIONS: Education: Associate's degree Experience: 3 years of customer service experience in a healthcare procedural scheduling, registration, or patient access setting. Knowledge of medical terminology and terminology used by insurance and managed care health plans. Knowledge of functions and relationships within a hospital environment. Bilingual skills. Other requirements/information: Possesses strong customer service skills and the ability to demonstrate courtesy, compassion and empathy. Strong verbal and written communication skills including good voice quality; good diction and articulation, especially when it comes to articulating highly technical wording and concepts that are scripted within scheduling decision trees. ​Proven ability to multitask, handling telephone conversations with customers while entering data in a computer real time. Demonstrated ability to work in multiple types of electronic systems at once to manage consumers' needs. Proficient in the use of computers and ability to type a minimum of 35 wpm. Proven ability to initiate creative problem-solving and critical thinking skills to find solutions to complex scheduling needs; to work independently and learn on the job; recognize and solve typical problems that occur in own work area without supervisory approval; evaluate and select solutions for established operations.Availability to work a flexible schedule that may include evening, weekend, and holiday shifts. OSF HealthCare is an Equal Opportunity Employer