Job Title: VoIP Network Engineer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role We are seeking an experienced VoIP Network Engineer to design, implement, and maintain reliable VoIP infrastructure while supporting both internal systems and client deployments. This role focuses on VoIP system architecture, SIP troubleshooting, PBX platform management, and network optimization. The ideal candidate has strong hands-on experience with SIP-based communications, multi-tenant VoIP platforms, and telecom networking fundamentals. You will play a critical role in ensuring high-quality voice performance, system reliability, and secure VoIP operations while working closely with clients, carriers, and internal teams to deliver scalable voice solutions. Responsibilities VoIP System Architecture & Deployment - Design, deploy, and maintain VoIP infrastructure including SIP trunking, PBX systems, and unified communications platforms. - Configure and deploy VoIP hardware and software such as IP phones, gateways, softphones, and session border controllers. - Manage both multi-tenant cloud VoIP environments and dedicated hosted PBX systems. - Lead VoIP migrations and onboarding processes for new clients or internal teams. - Integrate VoIP platforms with CRM systems and other business applications. SIP Troubleshooting & Network Diagnostics - Perform packet captures using Wireshark and analyze SIP traffic to diagnose call quality issues such as dropped calls, one-way audio, or registration failures. - Troubleshoot network-related VoIP issues including latency, jitter, packet loss, and NAT traversal problems. - Monitor VoIP network performance and system uptime to maintain reliable voice services. - Investigate interoperability issues between carriers, SIP trunk providers, and VoIP platforms. PBX Platform Management - Manage and maintain PBX platforms including FreePBX, Asterisk, SkySwitch, CoreDial, 3CX, Cisco CUCM, Avaya, or similar systems. - Support configuration and maintenance of both hosted and on-premise VoIP systems. - Optimize PBX configurations to ensure reliable performance and scalability. Network Configuration & Optimization - Configure and maintain VLANs and Quality of Service (QoS) policies to prioritize voice traffic across the network. - Work with network teams to ensure proper bandwidth allocation and traffic routing for voice services. - Troubleshoot network infrastructure issues that impact VoIP performance. Linux System Administration - Manage VoIP infrastructure running on Linux-based environments. - Use the Linux command line to troubleshoot system issues, manage permissions, and maintain server stability. - Maintain system updates, patches, and configuration changes. Security & Fraud Prevention - Implement VoIP security best practices including SIP security, toll fraud prevention, and firewall protection. - Configure security tools such as fail2ban and firewall rules to protect the platform from unauthorized access. - Manage and configure Session Border Controllers to secure voice communications. Client & Carrier Collaboration - Provide Tier 2 and Tier 3 technical support for VoIP-related issues. - Work directly with telecom carriers and upstream providers for provisioning and troubleshooting. - Assist internal teams with technical consultations and VoIP solution design. - Support carrier-related processes such as number porting and circuit provisioning. Process Improvement & Documentation - Develop and maintain standard operating procedures for VoIP provisioning, troubleshooting, and maintenance. - Document system configurations, network diagrams, and infrastructure changes. - Identify opportunities to improve system reliability, call quality, and operational efficiency. What Makes You a Perfect Fit - Strong technical expertise in SIP-based VoIP systems and telecom infrastructure. - Comfortable diagnosing complex call quality issues and network-related VoIP problems. - Highly analytical and capable of troubleshooting issues across VoIP platforms, networking layers, and operating systems. - Strong ownership mindset with the ability to manage projects independently. - Focused on improving system reliability and maintaining high-quality voice communications. Required Experience & Skills (Minimum) - 3–5+ years of experience in VoIP engineering or telecommunications. - Strong expertise in SIP protocol and related technologies including RTP, SRTP, and WebRTC. - Hands-on experience analyzing VoIP traffic and troubleshooting issues using tools such as Wireshark or SIP diagnostic tools. - Proven experience managing PBX platforms such as FreePBX, Asterisk, SkySwitch, CoreDial, 3CX, Cisco CUCM, Avaya, or similar systems. - Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, NAT, firewalls, and Quality of Service (QoS). - Experience configuring and managing Session Border Controllers. - Experience working with SIP trunk providers and telecom carriers. - Strong Linux system administration experience in VoIP environments. Ideal Experience & Skills - Experience with scripting or automation using Python or Bash. - Experience integrating VoIP platforms with CRMs or business tools using APIs or webhooks. - Familiarity with cloud infrastructure platforms such as AWS, Azure, or Google Cloud. - Experience working with enterprise Session Border Controllers such as Ribbon, AudioCodes, or Kamailio. - Experience supporting number portability and telecom carrier provisioning workflows. What Does a Typical Day Look Like? A VoIP Engineer’s day focuses on maintaining reliable voice infrastructure and resolving technical issues that impact communication systems. You will research and troubleshoot VoIP issues, monitor system performance, configure PBX platforms, collaborate with telecom carriers, and implement improvements to ensure high-quality voice communications. In essence, you are responsible for ensuring that the organization’s VoIP infrastructure remains secure, scalable, and highly reliable. Key Metrics for Success (KPIs) - VoIP system uptime and reliability. - Resolution time for VoIP technical issues. - Call quality performance and reduced packet loss or latency issues. - Successful VoIP system deployments and migrations. - Security and fraud prevention effectiveness. - Accuracy and completeness of system documentation. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: VoIP Network Engineer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role We are seeking an experienced VoIP Network Engineer to design, implement, and maintain reliable VoIP infrastructure while supporting both internal systems and client deployments. This role focuses on VoIP system architecture, SIP troubleshooting, PBX platform management, and network optimization. The ideal candidate has strong hands-on experience with SIP-based communications, multi-tenant VoIP platforms, and telecom networking fundamentals. You will play a critical role in ensuring high-quality voice performance, system reliability, and secure VoIP operations while working closely with clients, carriers, and internal teams to deliver scalable voice solutions. Responsibilities VoIP System Architecture & Deployment - Design, deploy, and maintain VoIP infrastructure including SIP trunking, PBX systems, and unified communications platforms. - Configure and deploy VoIP hardware and software such as IP phones, gateways, softphones, and session border controllers. - Manage both multi-tenant cloud VoIP environments and dedicated hosted PBX systems. - Lead VoIP migrations and onboarding processes for new clients or internal teams. - Integrate VoIP platforms with CRM systems and other business applications. SIP Troubleshooting & Network Diagnostics - Perform packet captures using Wireshark and analyze SIP traffic to diagnose call quality issues such as dropped calls, one-way audio, or registration failures. - Troubleshoot network-related VoIP issues including latency, jitter, packet loss, and NAT traversal problems. - Monitor VoIP network performance and system uptime to maintain reliable voice services. - Investigate interoperability issues between carriers, SIP trunk providers, and VoIP platforms. PBX Platform Management - Manage and maintain PBX platforms including FreePBX, Asterisk, SkySwitch, CoreDial, 3CX, Cisco CUCM, Avaya, or similar systems. - Support configuration and maintenance of both hosted and on-premise VoIP systems. - Optimize PBX configurations to ensure reliable performance and scalability. Network Configuration & Optimization - Configure and maintain VLANs and Quality of Service (QoS) policies to prioritize voice traffic across the network. - Work with network teams to ensure proper bandwidth allocation and traffic routing for voice services. - Troubleshoot network infrastructure issues that impact VoIP performance. Linux System Administration - Manage VoIP infrastructure running on Linux-based environments. - Use the Linux command line to troubleshoot system issues, manage permissions, and maintain server stability. - Maintain system updates, patches, and configuration changes. Security & Fraud Prevention - Implement VoIP security best practices including SIP security, toll fraud prevention, and firewall protection. - Configure security tools such as fail2ban and firewall rules to protect the platform from unauthorized access. - Manage and configure Session Border Controllers to secure voice communications. Client & Carrier Collaboration - Provide Tier 2 and Tier 3 technical support for VoIP-related issues. - Work directly with telecom carriers and upstream providers for provisioning and troubleshooting. - Assist internal teams with technical consultations and VoIP solution design. - Support carrier-related processes such as number porting and circuit provisioning. Process Improvement & Documentation - Develop and maintain standard operating procedures for VoIP provisioning, troubleshooting, and maintenance. - Document system configurations, network diagrams, and infrastructure changes. - Identify opportunities to improve system reliability, call quality, and operational efficiency. What Makes You a Perfect Fit - Strong technical expertise in SIP-based VoIP systems and telecom infrastructure. - Comfortable diagnosing complex call quality issues and network-related VoIP problems. - Highly analytical and capable of troubleshooting issues across VoIP platforms, networking layers, and operating systems. - Strong ownership mindset with the ability to manage projects independently. - Focused on improving system reliability and maintaining high-quality voice communications. Required Experience & Skills (Minimum) - 3–5+ years of experience in VoIP engineering or telecommunications. - Strong expertise in SIP protocol and related technologies including RTP, SRTP, and WebRTC. - Hands-on experience analyzing VoIP traffic and troubleshooting issues using tools such as Wireshark or SIP diagnostic tools. - Proven experience managing PBX platforms such as FreePBX, Asterisk, SkySwitch, CoreDial, 3CX, Cisco CUCM, Avaya, or similar systems. - Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, NAT, firewalls, and Quality of Service (QoS). - Experience configuring and managing Session Border Controllers. - Experience working with SIP trunk providers and telecom carriers. - Strong Linux system administration experience in VoIP environments. Ideal Experience & Skills - Experience with scripting or automation using Python or Bash. - Experience integrating VoIP platforms with CRMs or business tools using APIs or webhooks. - Familiarity with cloud infrastructure platforms such as AWS, Azure, or Google Cloud. - Experience working with enterprise Session Border Controllers such as Ribbon, AudioCodes, or Kamailio. - Experience supporting number portability and telecom carrier provisioning workflows. What Does a Typical Day Look Like? A VoIP Engineer’s day focuses on maintaining reliable voice infrastructure and resolving technical issues that impact communication systems. You will research and troubleshoot VoIP issues, monitor system performance, configure PBX platforms, collaborate with telecom carriers, and implement improvements to ensure high-quality voice communications. In essence, you are responsible for ensuring that the organization’s VoIP infrastructure remains secure, scalable, and highly reliable. Key Metrics for Success (KPIs) - VoIP system uptime and reliability. - Resolution time for VoIP technical issues. - Call quality performance and reduced packet loss or latency issues. - Successful VoIP system deployments and migrations. - Security and fraud prevention effectiveness. - Accuracy and completeness of system documentation. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: VoIP Network Engineer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role We are seeking an experienced VoIP Network Engineer to design, implement, and maintain reliable VoIP infrastructure while supporting both internal systems and client deployments. This role focuses on VoIP system architecture, SIP troubleshooting, PBX platform management, and network optimization. The ideal candidate has strong hands-on experience with SIP-based communications, multi-tenant VoIP platforms, and telecom networking fundamentals. You will play a critical role in ensuring high-quality voice performance, system reliability, and secure VoIP operations while working closely with clients, carriers, and internal teams to deliver scalable voice solutions. Responsibilities VoIP System Architecture & Deployment - Design, deploy, and maintain VoIP infrastructure including SIP trunking, PBX systems, and unified communications platforms. - Configure and deploy VoIP hardware and software such as IP phones, gateways, softphones, and session border controllers. - Manage both multi-tenant cloud VoIP environments and dedicated hosted PBX systems. - Lead VoIP migrations and onboarding processes for new clients or internal teams. - Integrate VoIP platforms with CRM systems and other business applications. SIP Troubleshooting & Network Diagnostics - Perform packet captures using Wireshark and analyze SIP traffic to diagnose call quality issues such as dropped calls, one-way audio, or registration failures. - Troubleshoot network-related VoIP issues including latency, jitter, packet loss, and NAT traversal problems. - Monitor VoIP network performance and system uptime to maintain reliable voice services. - Investigate interoperability issues between carriers, SIP trunk providers, and VoIP platforms. PBX Platform Management - Manage and maintain PBX platforms including FreePBX, Asterisk, SkySwitch, CoreDial, 3CX, Cisco CUCM, Avaya, or similar systems. - Support configuration and maintenance of both hosted and on-premise VoIP systems. - Optimize PBX configurations to ensure reliable performance and scalability. Network Configuration & Optimization - Configure and maintain VLANs and Quality of Service (QoS) policies to prioritize voice traffic across the network. - Work with network teams to ensure proper bandwidth allocation and traffic routing for voice services. - Troubleshoot network infrastructure issues that impact VoIP performance. Linux System Administration - Manage VoIP infrastructure running on Linux-based environments. - Use the Linux command line to troubleshoot system issues, manage permissions, and maintain server stability. - Maintain system updates, patches, and configuration changes. Security & Fraud Prevention - Implement VoIP security best practices including SIP security, toll fraud prevention, and firewall protection. - Configure security tools such as fail2ban and firewall rules to protect the platform from unauthorized access. - Manage and configure Session Border Controllers to secure voice communications. Client & Carrier Collaboration - Provide Tier 2 and Tier 3 technical support for VoIP-related issues. - Work directly with telecom carriers and upstream providers for provisioning and troubleshooting. - Assist internal teams with technical consultations and VoIP solution design. - Support carrier-related processes such as number porting and circuit provisioning. Process Improvement & Documentation - Develop and maintain standard operating procedures for VoIP provisioning, troubleshooting, and maintenance. - Document system configurations, network diagrams, and infrastructure changes. - Identify opportunities to improve system reliability, call quality, and operational efficiency. What Makes You a Perfect Fit - Strong technical expertise in SIP-based VoIP systems and telecom infrastructure. - Comfortable diagnosing complex call quality issues and network-related VoIP problems. - Highly analytical and capable of troubleshooting issues across VoIP platforms, networking layers, and operating systems. - Strong ownership mindset with the ability to manage projects independently. - Focused on improving system reliability and maintaining high-quality voice communications. Required Experience & Skills (Minimum) - 3–5+ years of experience in VoIP engineering or telecommunications. - Strong expertise in SIP protocol and related technologies including RTP, SRTP, and WebRTC. - Hands-on experience analyzing VoIP traffic and troubleshooting issues using tools such as Wireshark or SIP diagnostic tools. - Proven experience managing PBX platforms such as FreePBX, Asterisk, SkySwitch, CoreDial, 3CX, Cisco CUCM, Avaya, or similar systems. - Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, NAT, firewalls, and Quality of Service (QoS). - Experience configuring and managing Session Border Controllers. - Experience working with SIP trunk providers and telecom carriers. - Strong Linux system administration experience in VoIP environments. Ideal Experience & Skills - Experience with scripting or automation using Python or Bash. - Experience integrating VoIP platforms with CRMs or business tools using APIs or webhooks. - Familiarity with cloud infrastructure platforms such as AWS, Azure, or Google Cloud. - Experience working with enterprise Session Border Controllers such as Ribbon, AudioCodes, or Kamailio. - Experience supporting number portability and telecom carrier provisioning workflows. What Does a Typical Day Look Like? A VoIP Engineer’s day focuses on maintaining reliable voice infrastructure and resolving technical issues that impact communication systems. You will research and troubleshoot VoIP issues, monitor system performance, configure PBX platforms, collaborate with telecom carriers, and implement improvements to ensure high-quality voice communications. In essence, you are responsible for ensuring that the organization’s VoIP infrastructure remains secure, scalable, and highly reliable. Key Metrics for Success (KPIs) - VoIP system uptime and reliability. - Resolution time for VoIP technical issues. - Call quality performance and reduced packet loss or latency issues. - Successful VoIP system deployments and migrations. - Security and fraud prevention effectiveness. - Accuracy and completeness of system documentation. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive. CAREER OPPORTUNITY NETWORK ADMINISTRATOR Join our team and let’s grow together! Join our team and become a part of a continuously expanding and financially sound multinational conglomerate—Goddard Enterprises Limited (GEL). At GEL Building Supplies (GBS), we are committed to our mission of being successful and responsible while satisfying our customers, employees, partners and shareholders. Our dedicated team share our values of innovation, continuous improvement, and service excellence. We believe in providing our employees with opportunities for growth and development, to help them reach their full potential, in an environment where everyone can thrive. We are seeking a talented and dynamic individual who shares our values to join our team as a Network Administrator. Reporting to the IT Manager, this role is responsible for designing, implementing, and maintaining network systems across the Building Supplies Division, including LAN/WAN connections, servers, communication links, and software. It involves troubleshooting network issues, analysing traffic, providing capacity planning, resolving hardware and software problems, supporting end-users, and assisting with the Acumatica ERP system. The successful applicant will work partially remotely with our Building Supplies companies in St. Vincent, Grenada, St. Lucia and Barbados. Key Areas of Responsibility: Network Operations Management: Oversee daily network and telecommunications operations, including monitoring, maintenance, installation, configuration, and administration across the Building Supplies Division to ensure smooth IT performance. User Support & Troubleshooting: Provide primary network and IT system support to users via face-to-face, phone, email, or other communication channels, ensuring high levels of service and prompt resolution of issues. Network & Server Security: Support planning, implementation, monitoring, and documentation of network security in collaboration with the Cyber Security Manager to safeguard IT infrastructure. Preventative Maintenance & Disaster Recovery: Coordinate and assist with server and network maintenance schedules, repairs, and disaster recovery plans, including testing of server recovery procedures to ensure operational continuity. Technology Monitoring & Innovation: Monitor technology trends and emerging solutions, keeping management informed and adopting innovative practices. Job Requirements: - Bachelor’s degree in computer science, Information Technology, or a related field. - Minimum three (3) years’ experience in diverse Information Technology environments, including LAN/WANs, operating systems such as Windows, UNIX, Linux, and open-source platforms, and firewalls. Knowledge, Skills & Competencies: - Excellent project management and organizational skills. - Effective communication and interpersonal skills. - Excellent oral and written communication. - Task-oriented and responds quickly to requests. - Fast learner who is flexible and adaptable to change and new procedures. - Ability to work collaboratively with cross-functional teams. - Service-oriented with strong people skills and the ability to interact effectively with diverse personalities. - Strong technical, networking, and security knowledge. - Analytical, detail-oriented, and proactive problem-solver. - Collaborative team player with the ability to manage multiple priorities and adapt to changing environments. - Knowledge in the following areas will be considered an asset: - LAN/WAN administration and experience with Cisco and Fortinet devices (firewalls and switches). - Network+ or Cisco certification. - Certified Ethical Hacker qualification. - Proficiency in Windows environments and batch scripting (DOS). - Administration of servers with Windows, Linux, and UNIX. - Programming skills in C, CSS, Java, JavaScript, PHP, or Visual Basic. - Database administration experience. - Familiarity with SIP and VoIP technologies. Personal Attributes The requirements listed above are representative of the knowledge, skill and ability required to perform this role. Additionally, the successful candidate should possess the following attributes: - Innovative - Strategic Thinker - Problem Solver - Detail-Oriented - Analytical - Collaborative - Resourceful - Proactive - Adaptable - Confidential - Self-Motivated Compensation & Benefits An attractive remuneration and benefits package is being offered commensurate with the candidates’ experience. Our benefits package includes participation in the Group Life, Medical Insurance and Pension Schemes and opportunities for training & development. Through our Employee Share Option Plan (ESOP) you have the opportunity to be a part-owner of GEL (where eligible)—let’s grow together