About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: Corro Clinical, a division of CorroHealth, is an innovative, rapidly growing physician-led organization that helps hospitals improve financial performance by benchmarking hospital performance by payer and functional area, identifying sources of lost revenue or risk, creating, and implementing operational solutions to address the issues uncovered, and monitoring ongoing results. The company has a vibrant culture that strives to promote a positive work-life balance while allowing professionals to utilize their skills in an environment that positively impacts healthcare. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member. Essential Functions: - Hours 11-8 EST - You will be on the phone approximately 90% of the day. - Call payers to schedule Peer to Peer calls with CorroHealth Medical Directors - Call payers on cases that are past Peer to Peer scheduled time frame. - Document information from payer call in CorroHealth proprietary system. - Enter account status into multiple databases. - Support various functions within the department such as case entry support, Peer to Peer support, and appeals support. - You will work independently but must also be able to collaborate and work within a team setting. - Perform other duties as assigned. Skills Required: - Must love communicating with others over the phone. - Strong verbal and written communication skills. Will need to articulate to payors what is needed and be able to quickly document any relevant information that is obtained. - Detail-oriented. This position requires the ability to multi-task, work on multiple screens and programs at a time, so must be able to toggle back and forth and keep everything organized. - You will be working to solve issues, so someone who likes to problem solve, seeks resolution and likes to take initiative will be a great fit! - Works independently but is a team player. - Able to work in a fast-paced environment. - Required to keep all client and sensitive information confidential. - Strict adherence to HIPAA/HITECH compliance Education/Experience Required:  - High School Diploma or equivalent required. Bachelor’s degree preferred. - Call center experienced preferred. - Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care product lines, a plus - Prior experience of accessing hospital EMR’s and Payer Portals preferred. - Proficient in MS Word and Excel. - In excel you must be able to open a spreadsheet, utilize formulas such as adding, subtracting, multiplying. You should be able to copy in past in cells as well as create multiple worksheets within a workbook. - Accurate keyboard skills. You should be able to type a minimum of 30wpm. PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Lead a high-performing team bridging client needs with enterprise technology solutions • Ensure operational excellence across all Lines of Business • Act as a strategic liaison between Technology, Account Management, and Product teams • Serve as the voice of the client, championing their needs internally • Drive innovation, issue resolution, and service delivery • Impact member satisfaction, client retention, and execution of complex digital initiatives

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About Firstbase, an AppDirect Subsidiary Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service. About You You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven, using metrics to spot issues before they escalate and drive continuous improvement. You’ll report to the Senior Operations Manager and work with a high degree of ownership—we trust you to manage your workflows independently, prioritize what matters, and drive results without day-to-day oversight. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams, as well as directly with our customers, to ensure operational excellence. You communicate clearly with both audiences, and you’re energized by solving logistical and operational challenges at scale in a remote-first environment. What you’ll do and how you’ll have an impact - Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform; - Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met across fulfillment accuracy, resolution time, and customer satisfaction; - Resolve customer escalations by coordinating with internal teams and vendors, conducting root cause analysis, and delivering timely solutions; - Drive process improvements by reviewing operational activities, implementing corrective actions, and preventing recurrence; - Advise customers on optimizing their product catalogs, inventory levels, and processes to improve efficiency and reduce costs; - Analyze operational data to inform purchasing strategies, inventory management, and vendor performance. What we’re looking for - 3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment; - Experience managing end-to-end fulfillment and returns operations; global scope is a plus; - Strong data analysis skills—comfortable pulling and interpreting operational metrics; - Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira); - Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team; - Problem-solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice #Li-remote

We are seeking an experienced Senior Director of Operations to support and scale our Single Event department, accelerating the performance and scalability of our lien resolution offering. This is a strategic role for a self-starter who thrives in dynamic environments and brings a consulting mindset to operational leadership. The ideal candidate will have a proven track record of identifying improvement opportunities, driving cross-functional collaboration, and delivering scalable solutions. Success in this role requires the ability to rapidly assess department workflows, develop actionable insights, and lead initiatives that increase efficiency, effectiveness, and impact. The Senior Director of Operations will be instrumental in evolving the department’s structure, systems, and processes to support company growth and client satisfaction. While experience in lien resolution or subrogation is helpful, it is not required; we are seeking a leader with strong operational and strategic experience who can quickly learn and apply domain knowledge.