About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About Firstbase, an AppDirect Subsidiary Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service. About You You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven, using metrics to spot issues before they escalate and drive continuous improvement. You’ll report to the Senior Operations Manager and work with a high degree of ownership—we trust you to manage your workflows independently, prioritize what matters, and drive results without day-to-day oversight. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams, as well as directly with our customers, to ensure operational excellence. You communicate clearly with both audiences, and you’re energized by solving logistical and operational challenges at scale in a remote-first environment. What you’ll do and how you’ll have an impact - Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform; - Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met across fulfillment accuracy, resolution time, and customer satisfaction; - Resolve customer escalations by coordinating with internal teams and vendors, conducting root cause analysis, and delivering timely solutions; - Drive process improvements by reviewing operational activities, implementing corrective actions, and preventing recurrence; - Advise customers on optimizing their product catalogs, inventory levels, and processes to improve efficiency and reduce costs; - Analyze operational data to inform purchasing strategies, inventory management, and vendor performance. What we’re looking for - 3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment; - Experience managing end-to-end fulfillment and returns operations; global scope is a plus; - Strong data analysis skills—comfortable pulling and interpreting operational metrics; - Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira); - Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team; - Problem-solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice #Li-remote

We are seeking an experienced Senior Director of Operations to support and scale our Single Event department, accelerating the performance and scalability of our lien resolution offering. This is a strategic role for a self-starter who thrives in dynamic environments and brings a consulting mindset to operational leadership. The ideal candidate will have a proven track record of identifying improvement opportunities, driving cross-functional collaboration, and delivering scalable solutions. Success in this role requires the ability to rapidly assess department workflows, develop actionable insights, and lead initiatives that increase efficiency, effectiveness, and impact. The Senior Director of Operations will be instrumental in evolving the department’s structure, systems, and processes to support company growth and client satisfaction. While experience in lien resolution or subrogation is helpful, it is not required; we are seeking a leader with strong operational and strategic experience who can quickly learn and apply domain knowledge.

About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. About the Company Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners. With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence. Job Type: Full-time Location: Remote (Global) Timezone: US (Flexible) Job Summary We are hiring a highly organized and proactive Operations Manager with experience in short-term rentals or hospitality to oversee day-to-day operations across a portfolio of luxury properties. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements. Key Responsibilities - Manage daily operations across multiple short-term rental properties - Oversee cleaners, maintenance staff, and third-party vendors - Handle guest communication, ensuring rapid response times (<5 minutes during active hours) - Resolve guest issues efficiently while maintaining a high standard of service - Coordinate property turnovers, inspections, and readiness - Develop, document, and improve SOPs and operational systems - Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating) - Identify inefficiencies and implement scalable solutions - Ensure all properties remain fully operational and guest-ready at all times

About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. About the Company Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners. With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence. Job Type: Full-time Location: Remote (Global) Timezone: US (Flexible) Job Summary We are hiring a highly organized and proactive Operations Manager with experience in short-term rentals or hospitality to oversee day-to-day operations across a portfolio of luxury properties. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements. Key Responsibilities - Manage daily operations across multiple short-term rental properties - Oversee cleaners, maintenance staff, and third-party vendors - Handle guest communication, ensuring rapid response times (<5 minutes during active hours) - Resolve guest issues efficiently while maintaining a high standard of service - Coordinate property turnovers, inspections, and readiness - Develop, document, and improve SOPs and operational systems - Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating) - Identify inefficiencies and implement scalable solutions - Ensure all properties remain fully operational and guest-ready at all times