• Own the end-to-end success of your accounts, ensuring every engagement delivers measurable client outcomes and creates a clear path to upsell and expansion. • Oversee the project lifecycle for enterprise accounts, managing timelines, resource allocation, and risk mitigation to ensure 100% on-time delivery of complex biopharma campaigns. • Convert 95% of POCs by delivering against client objectives with precision. Secure upsells and cross-sells by identifying new commercial opportunities and deepening Vi’s footprint within strategic accounts. • Build and maintain trusted relationships with VP and C-suite stakeholders across your accounts. • Work hand-in-hand with the Client Performance (CP) and Product teams to ensure the "how" of the execution meets the "what" of the commercial contract. • Manage $500K+ ARR contracts with a focus on SOW accuracy and scope discipline — protecting profitability while maintaining client confidence and driving toward renewal and expansion. • Build and refine a delivery playbook for the biopharma vertical that shortens time-to-value for new clients and creates a repeatable model for scaling Vi’s commercial footprint across the portfolio. • Leverage performance data to build compelling narratives for senior stakeholders that demonstrate measurable ROI and surface new opportunities for account growth.

Pay & Schedule - Hourly Pay Range: $19.00 - $22.00 - Shift Schedule: Thursday - Sunday, 5:00am - 9:00am - Weekly Hours: Approximately 16–28 hours per week based on assigned schedule What You’ll Do As a Crisis Line Associate, you will: - Answer crisis calls from individuals seeking emotional support, including those at risk of suicide - Provide empathetic, active, and non-judgmental listening - Help de-escalate crisis situations and foster a sense of hope - Accurately document call interactions - Meet call response and performance expectations - Participate in supervision, team meetings, and ongoing training What We’re Looking For Required: - Must be 18 years of age or older - High school diploma, GED, or past equivalent experience - Must reside in State of MA - Must be able to meet technology requirements as stated below - Strong communication and listening skills - Ability to maintain strict confidentiality - Sound judgment and emotional resilience - Ability to work independently in a remote environment - Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws. Preferred: - 2+ years of professional or volunteer experience - Experience in crisis support, behavioral health, or related fields - Prior helpline or call center experience Training & Development All new hires must successfully complete: - Crisis Line Associate training program - Supervised “learning shifts” prior to independent work We are committed to your growth and provide ongoing education and support. Device Technology Requirements (Remote Work) - Bring your own device or request from organization - Minimum 10–20 Mbps download / 5 Mbps upload - Recommended 50 Mbps download / 10 Mbps upload - Reliable internet connection with low latency (<100 ms) - Ability to work in a private, distraction-free environment Why Join The Samaritans? - Make a direct impact in your community every day - Be part of a mission-driven, compassionate team - Work remotely with a consistent, predictable schedule - Gain valuable experience in crisis intervention and behavioral health Equal Opportunity Employer The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.

• Lead and strengthen executive-level relationships with top-tier P&C carriers to enhance market access, capacity, and underwriting responsiveness. • Negotiate broker compensation agreements, underwriting authorities, and service-level commitments that optimize carrier alignment and client outcomes. • Evaluate carrier performance by analyzing premium flow, placement ratios, and profitability metrics to inform allocation strategies and maximize growth opportunities. • Partner closely with Placement, Production, and Industry Practice Leaders to ensure carrier strategies support client needs and growth objectives. • Develop and maintain detailed carrier performance scorecards and quarterly business reviews to assess results and drive accountability. • Monitor emerging trends, regulatory developments, and market capacity shifts within the P&C landscape; advise leadership on potential opportunities or risks. • Serve as the senior escalation point for complex underwriting or service issues requiring carrier engagement at an executive level. • Lead quarterly and strategic planning discussions with carriers to align on product innovation, data-sharing initiatives, and growth targets. • Mentor and guide Carrier Relations Associates and Analysts, promoting excellence, consistency, and transparency in all carrier communications. • Represent the firm at key carrier summits, industry conferences, and advisory boards, reinforcing the brokerage’s market leadership position.

• Develop and implement sales strategies and plans to grow business at assigned accounts • Exceed annual sales goals and grow customer share • Establish and maintain relationships with assigned accounts and distributors • Create business strategies and plans to grow overall sales and market share • Coordinate activities and resource use with others in the sales organization • Implement and measure all Allen-Bradley channel commercial programs • Manage the development of assigned distributors and their performance • Analyze account requirements and develop an account reach plan with the distributor • Resolve channel issues and measure distributor performance • Implement new product launches and promotional programs