• Deliver a high-quality experience that balances low client friction with strong security protocols • Analyze cases and alerts to identify potential threats while minimizing false positives • Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting • Stay current with procedural updates to effectively respond to evolving threats • Suggest and help implement workflow improvements for clarity and efficiency • Escalate overlapping or complex cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement • Engage in a culture of constructive feedback and peer support • Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs) • Attend training sessions and stay up to date on team, company, and industry knowledge • Meet regularly with your supervisor and the QA team to review performance and alignment • Understand and advocate for Kraken’s products to support ongoing platform improvements • Additional duties and responsibilities as required

• Provide support for DHHS information security. • Provide support for facilitating current security infrastructure and define future programs, design and implementation of fire-wall and other related security issues. • Analyzes the information systems to ensure that appropriate security functions have been included in the systems design and architecture. • Participates in IHS development processes by providing assistance to developer and conducting security impact assessments for development changes. • Assists with implementation of counter-measures or mitigating controls. • Provides guidance in the creation and maintenance of Standard Operating Procedures and other similar documentation including System Security Plans, Security Manuals, etc. • Manage responses and/or remediation of POAMs related to government investment supported systems. • Maintains current knowledge of relevant technology as assigned. • Participates in special projects as required. • Stay informed as to current and emerging security requirements (e.g, zero trust, SBOM, etc.) and communicate impacts to the team. • Be the conduit between the GDIT team and customer security organizations.

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. Key Responsibilities: - 60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis - 10% Collaborate - Partner cross-functionally to identify trends and resolve issues - 30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations Direct Manager/Direct Reports: - This Position typically reports to Manager or Sr. Manager - This Position has 0 Direct Reports Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - - Team Construction & Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst. - Operational Infrastructure Development: Design and implement the team's dedicated "backbone" by helping to set up the necessary technology stack and engineering for a centralized intake process. - Brand & Template Stewardship: Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team. - Communication Planning & Execution: Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output. - Corporate Communications Coordination: Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner. - Feedback and Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time. - Crisis Communication Support: Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs. - Adoption Tracking & Reporting: Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives. Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $90,000 - $180,000

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity & Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations and Strategic Planning. Sr. Analysts perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. Key Responsibilities: - 50% Analysis - Synthesize data to develop a solution, communicate the solutions, present the solution to teams/stakeholders - 20% Collaborate - Partner cross-functionally to identify trends and resolve issues - 20% Drive Execution - Implement solutions to meet customer expectations; Ensure initiative/project goals are met in a timely manner - 10% Support and Enable - Mentor junior level Analyst Direct Manager/Direct Reports: - This Position typically reports to Manager or Sr. Manager - This Position has 0 Direct Reports Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - - Team Construction & Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Analyst. - Brand Development: Set the standard for Cybersecurity brand guidelines to bring order and consistency to Cybersecurity messaging. - Communication Strategy: Architect comprehensive, end-to-end communication strategies for high-impacting security initiatives and crisis response (internal only). - Communication Planning & Execution: Partner closely with Analyst to develop and execute communication plans and written and visual communications for high-impacting security initiatives ensuring all milestones are met with high-quality, professional output spanning across a global workforce. - Executive Presence & Advisory: Serve as the lead consultant for Project Teams and the CISO to determine "if, when, and how" to communicate based on the scope, complexity, and impact of the project. - Strategic Partnership: Act as the primary liaison between Corporate Communications, Legal (when applicable), and Cybersecurity, ensuring the Cybersecurity narrative is synchronized with the enterprise-wide communication strategy and ensuring that Cybersecurity messaging reaches its intended audience(s) in a timely manner. - Cyber-Related Crisis Communication (Internal Messaging): Responsible for defining a cross-functional process to draft, review, and disseminate Cybersecurity messaging to internal audiences stemming from Cybersecurity incidents. Once established, will be responsible for drafting messaging and ensuring proper review and approvals. - Feedback & Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communication initiatives, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time. - Research and Innovation: Conduct ongoing research to identify industry best practices and innovations that elevate the function's maturity and present recommendations to leadership. Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 5 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $100,000 - $180,000