Role Description The Performance Excellence team is redefining how DoorDash measures quality—moving from manual sampling to intelligent systems that evaluate every customer interaction. Our vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. We build systems that surface actionable insights, improve performance, and protect the customer experience. As Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision. You’ll report to the Sr. Manager of Quality Strategy & Expansion within the Customer Experience organization. You’re excited about this opportunity because you will… - Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support - Work cross-functionally to turn high-level goals into structured workflows and requirements - Build frameworks, documentation, and reporting that ensure clarity and accountability - Help shape how DoorDash measures performance, resolution, and experience at scale - Contribute to roadmap development and tech scoping for future QA capabilities - Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds Qualifications - You have 1–4 years of experience in strategy, program management, operations, or product support - You’re a clear thinker and communicator who can bring order to complexity - You’ve supported cross-functional projects involving both technical and business teams - You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments - Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset - You have experience working directly with data or tooling to support performance or process improvements - You’re excited to help build systems that drive trust, performance, and customer impact at scale Requirements - We expect this position to be filled by 4/28/2026. Benefits - Comprehensive benefits package including a 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States, including Illinois and Colorado: $64,600 — $95,000 USD.

Summary The Channel Operations Lead is an execution-focused operator supporting the day-to-day operating system behind NCD's external growth channels. Reporting to the Director of National Accounts, this individual contributor role helps maintain operational consistency, routing, partner enablement logistics, quality control, and performance reporting — so the channel function can grow predictably and reliably. This role is the connective tissue between strategic direction and channel execution. The ideal candidate is a process-driven operator who thrives in a high-cadence environment, takes pride in keeping complex workstreams organized and on track, and brings a proactive mindset to identifying and resolving bottlenecks before they become problems. This is an excellent opportunity for someone who enjoys supporting operating processes, values cross-functional collaboration, and is eager to grow alongside a team that is expanding its external distribution footprint. Key Responsibilities Channel Execution & Operating Rhythm · Support the weekly operating cadence: queue review, prioritization, SLA tracking, and follow-through across all active channel workstreams. · Manage intake → triage → assignment workflows and maintain a single source of truth across CRM and operational trackers. · Ensure nothing is dropped across handoffs; escalate risks early with clear options and ownership. Partner & Channel Enablement · Coordinate partner onboarding steps, readiness checklists, enablement materials, and deliverable tracking. · Manage partner logistics including scheduling, follow-ups, and link/asset tracking, as well as internal dependencies required to keep partners moving forward. Quality Control & Compliance Support · Implement QA checkpoints to validate that inputs and outputs meet internal requirements before handoffs occur. · Maintain process documentation, SOPs, and artifacts needed for auditability and consistency across the channel function. Reporting & Performance Hygiene · Assist with weekly reporting on volume, throughput, cycle time, conversion, and SLA adherence. · Identify operational bottlenecks and recommend improvements to increase speed, quality, and partner experience. What You Bring · A hands-on operator's mindset — you own your workstreams end-to-end and don't wait to be asked twice. · Strong process design instincts with the ability to document, improve, and scale workflows. · Capacity for managing multiple concurrent workstreams, deadlines, and cross-functional stakeholders. · Proficiency with operational tooling — CRM, project management platforms, spreadsheets, and dashboards. · Clear, concise written communication with the ability to deliver exec-ready updates and status reports. · A collaborative, positive attitude and genuine eagerness to grow with a fast-moving team. Qualifications · 3+ years of experience in operations, program management, partner operations, growth operations, revenue operations, or a similar execution-focused role. · Demonstrated ability to build and maintain operating rhythms, SOPs, and "single source of truth" reporting. · Strong analytical and organizational skills with attention to detail in high-volume environments. · Experience working across external-facing channels (partners, affiliates, lead gen, referrals, or similar) preferred. · Comfort working with ambiguity and iterating processes quickly in a scaling environment. · Associate's or Bachelor's degree in Business, Operations, or a related field preferred (or equivalent experience). NCD Benefits · Company-paid health, dental, life, and disability insurance · 401(k) with employer match · Opportunity for professional development · Work from home allowance and support · Positive work environment

We’d love to hear from you if you like: - Making a big impact on day one with a Forbes Top Startup Employer. - Working at a startup that has traction: $240M in funding and 60x revenue growth in 5 years. - Mentorship from serial entrepreneurs and brilliant leaders who have scaled companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain - Meritocracy: We promote based on performance, ownership, and results, not tenure. About the Opportunity: We are looking for a highly resourceful and ambitious Legal Operations Associate to join our lean, fast-paced legal team. This isn't a traditional "administrative" legal role. We are looking for someone with a product-focused mindset who doesn't just follow a process but seeks to automate and scale it. The person who succeeds in this role is a natural driver: someone who owns a project from start to finish, solves complex problems without a manual, and has the grit to thrive in a startup environment. If you are eager to sit at the intersection of law, technology, and AI-driven efficiency, we want to hear from you. What You'll Do: - Own Entity Compliance: You’ll be the point person for keeping our corporate entities in "Good Standing" across the US and Canada. You’ll handle the reports and state requests entirely on your own. - Protect the Brand: Monitor our intellectual property presence and hunt down infringements. You’ll be responsible for drafting and initiating cease-and-desist workflows. - Investigate & Educate: Act as the first line of defense for complex consumer escalations. You’ll investigate the root cause, pitch strategic solutions, and spearhead compliance training initiatives that elevate our entire work force. - Drive Product & Process Improvements: Review product and process for compliance. When identifying user friction or compliance risk, you’ll partner directly with our Engineering and Product teams to implement systemic improvements. - Run Tight Audits: Lead our compliance audits across operations. You’ll proactively monitor key risk areas, ensuring our practices don’t just meet baseline regulatory standards, but set the industry benchmark for excellence. - Automate Everything: Use AI and low-code tools to turn manual legal chores into scalable workflows. Your goal is to build systems that do the work for you. Requirements: - Academic Excellence: A Bachelor’s degree from an academically rigorous program with demonstrated high performance. - Driver Mindset: A proven track record of extreme resourcefulness. You are the type of person who finds the answer before asking the question. You have an innate need to close loops. - Product & Tech Savvy: You have an interest in using AI/technology to optimize workflows. You prefer a spreadsheet or an automated tool over a manual checklist. - Impeccable Attention to Detail: You have a "zero-error" mentality when it comes to regulatory filings and compliance audits. You have the organizational rigor to ensure no deadline or cross-functional project ever slips through the cracks. - Thrive in High-Performance Environments: You’re comfortable with ambiguity and operate with a deep sense of urgency. You take full ownership of your output. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

We’d love to hear from you if you like: - Making a big impact on day one with a Forbes Top Startup Employer. - Working at a startup that has traction: $240M in funding and 60x revenue growth in 5 years. - Mentorship from serial entrepreneurs and brilliant leaders who have scaled companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain - Meritocracy: We promote based on performance, ownership, and results, not tenure. About the Opportunity: We are looking for a highly resourceful and ambitious Operations Analyst to join our lean, fast-paced legal team. This isn't a traditional "administrative" legal role. We are looking for someone with a product-focused mindset who doesn't just follow a process but seeks to automate and scale it. The person who succeeds in this role is a natural driver: someone who owns a project from start to finish, solves complex problems without a manual, and has the grit to thrive in a startup environment. If you are eager to sit at the intersection of law, technology, and AI-driven efficiency, we want to hear from you. What You'll Do: - Own Entity Compliance: You’ll be the point person for keeping our corporate entities in "Good Standing" across the US and Canada. You’ll handle the reports and state requests entirely on your own. - Protect the Brand: Monitor our intellectual property presence and hunt down infringements. You’ll be responsible for drafting and initiating cease-and-desist workflows. - Investigate & Educate: Act as the first line of defense for complex consumer escalations. You’ll investigate the root cause, pitch strategic solutions, and spearhead compliance training initiatives that elevate our entire workforce. - Drive Product & Process Improvements: Review product and process for compliance. When identifying user friction or compliance risk, you’ll partner directly with our Engineering and Product teams to implement systemic improvements. - Run Tight Audits: Lead our compliance audits across operations. You’ll proactively monitor key risk areas, ensuring our practices don’t just meet baseline regulatory standards, but set the industry benchmark for excellence. - Automate Everything: Use AI and low-code tools to turn manual legal chores into scalable workflows. Your goal is to build systems that do the work for you. Requirements: - Academic Excellence: A Bachelor’s degree from an academically rigorous program with demonstrated high performance. - Driver Mindset: A proven track record of extreme resourcefulness. You are the type of person who finds the answer before asking the question. You have an innate need to close loops. - Product & Tech Savvy: You have an interest in using AI/technology to optimize workflows. You prefer a spreadsheet or an automated tool over a manual checklist. - Impeccable Attention to Detail: You have a "zero-error" mentality when it comes to regulatory filings and compliance audits. You have the organizational rigor to ensure no deadline or cross-functional project ever slips through the cracks. - Thrive in High-Performance Environments: You’re comfortable with ambiguity and operate with a deep sense of urgency. You take full ownership of your output. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.