Channel Operations Lead
Location
United States
Posted
82 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Channel Operations Lead
NCD
Summary The Channel Operations Lead is an execution-focused operator supporting the day-to-day operating system behind NCD's external growth channels. Reporting to the Director of National Accounts, this individual contributor role helps maintain operational consistency, routing, partner enablement logistics, quality control, and performance reporting — so the channel function can grow predictably and reliably. This role is the connective tissue between strategic direction and channel execution. The ideal candidate is a process-driven operator who thrives in a high-cadence environment, takes pride in keeping complex workstreams organized and on track, and brings a proactive mindset to identifying and resolving bottlenecks before they become problems. This is an excellent opportunity for someone who enjoys supporting operating processes, values cross-functional collaboration, and is eager to grow alongside a team that is expanding its external distribution footprint. Key Responsibilities Channel Execution & Operating Rhythm · Support the weekly operating cadence: queue review, prioritization, SLA tracking, and follow-through across all active channel workstreams. · Manage intake → triage → assignment workflows and maintain a single source of truth across CRM and operational trackers. · Ensure nothing is dropped across handoffs; escalate risks early with clear options and ownership. Partner & Channel Enablement · Coordinate partner onboarding steps, readiness checklists, enablement materials, and deliverable tracking. · Manage partner logistics including scheduling, follow-ups, and link/asset tracking, as well as internal dependencies required to keep partners moving forward. Quality Control & Compliance Support · Implement QA checkpoints to validate that inputs and outputs meet internal requirements before handoffs occur. · Maintain process documentation, SOPs, and artifacts needed for auditability and consistency across the channel function. Reporting & Performance Hygiene · Assist with weekly reporting on volume, throughput, cycle time, conversion, and SLA adherence. · Identify operational bottlenecks and recommend improvements to increase speed, quality, and partner experience. What You Bring · A hands-on operator's mindset — you own your workstreams end-to-end and don't wait to be asked twice. · Strong process design instincts with the ability to document, improve, and scale workflows. · Capacity for managing multiple concurrent workstreams, deadlines, and cross-functional stakeholders. · Proficiency with operational tooling — CRM, project management platforms, spreadsheets, and dashboards. · Clear, concise written communication with the ability to deliver exec-ready updates and status reports. · A collaborative, positive attitude and genuine eagerness to grow with a fast-moving team. Qualifications · 3+ years of experience in operations, program management, partner operations, growth operations, revenue operations, or a similar execution-focused role. · Demonstrated ability to build and maintain operating rhythms, SOPs, and "single source of truth" reporting. · Strong analytical and organizational skills with attention to detail in high-volume environments. · Experience working across external-facing channels (partners, affiliates, lead gen, referrals, or similar) preferred. · Comfort working with ambiguity and iterating processes quickly in a scaling environment. · Associate's or Bachelor's degree in Business, Operations, or a related field preferred (or equivalent experience). NCD Benefits · Company-paid health, dental, life, and disability insurance · 401(k) with employer match · Opportunity for professional development · Work from home allowance and support · Positive work environment
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Legal Operations Associate (Remote)
Jerry.aiJerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
We’d love to hear from you if you like: - Making a big impact on day one with a Forbes Top Startup Employer. - Working at a startup that has traction: $240M in funding and 60x revenue growth in 5 years. - Mentorship from serial entrepreneurs and brilliant leaders who have scaled companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain - Meritocracy: We promote based on performance, ownership, and results, not tenure. About the Opportunity: We are looking for a highly resourceful and ambitious Legal Operations Associate to join our lean, fast-paced legal team. This isn't a traditional "administrative" legal role. We are looking for someone with a product-focused mindset who doesn't just follow a process but seeks to automate and scale it. The person who succeeds in this role is a natural driver: someone who owns a project from start to finish, solves complex problems without a manual, and has the grit to thrive in a startup environment. If you are eager to sit at the intersection of law, technology, and AI-driven efficiency, we want to hear from you. What You'll Do: - Own Entity Compliance: You’ll be the point person for keeping our corporate entities in "Good Standing" across the US and Canada. You’ll handle the reports and state requests entirely on your own. - Protect the Brand: Monitor our intellectual property presence and hunt down infringements. You’ll be responsible for drafting and initiating cease-and-desist workflows. - Investigate & Educate: Act as the first line of defense for complex consumer escalations. You’ll investigate the root cause, pitch strategic solutions, and spearhead compliance training initiatives that elevate our entire work force. - Drive Product & Process Improvements: Review product and process for compliance. When identifying user friction or compliance risk, you’ll partner directly with our Engineering and Product teams to implement systemic improvements. - Run Tight Audits: Lead our compliance audits across operations. You’ll proactively monitor key risk areas, ensuring our practices don’t just meet baseline regulatory standards, but set the industry benchmark for excellence. - Automate Everything: Use AI and low-code tools to turn manual legal chores into scalable workflows. Your goal is to build systems that do the work for you. Requirements: - Academic Excellence: A Bachelor’s degree from an academically rigorous program with demonstrated high performance. - Driver Mindset: A proven track record of extreme resourcefulness. You are the type of person who finds the answer before asking the question. You have an innate need to close loops. - Product & Tech Savvy: You have an interest in using AI/technology to optimize workflows. You prefer a spreadsheet or an automated tool over a manual checklist. - Impeccable Attention to Detail: You have a "zero-error" mentality when it comes to regulatory filings and compliance audits. You have the organizational rigor to ensure no deadline or cross-functional project ever slips through the cracks. - Thrive in High-Performance Environments: You’re comfortable with ambiguity and operate with a deep sense of urgency. You take full ownership of your output. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
Operations Analyst (Legal & Compliance)
Jerry.aiJerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
We’d love to hear from you if you like: - Making a big impact on day one with a Forbes Top Startup Employer. - Working at a startup that has traction: $240M in funding and 60x revenue growth in 5 years. - Mentorship from serial entrepreneurs and brilliant leaders who have scaled companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain - Meritocracy: We promote based on performance, ownership, and results, not tenure. About the Opportunity: We are looking for a highly resourceful and ambitious Operations Analyst to join our lean, fast-paced legal team. This isn't a traditional "administrative" legal role. We are looking for someone with a product-focused mindset who doesn't just follow a process but seeks to automate and scale it. The person who succeeds in this role is a natural driver: someone who owns a project from start to finish, solves complex problems without a manual, and has the grit to thrive in a startup environment. If you are eager to sit at the intersection of law, technology, and AI-driven efficiency, we want to hear from you. What You'll Do: - Own Entity Compliance: You’ll be the point person for keeping our corporate entities in "Good Standing" across the US and Canada. You’ll handle the reports and state requests entirely on your own. - Protect the Brand: Monitor our intellectual property presence and hunt down infringements. You’ll be responsible for drafting and initiating cease-and-desist workflows. - Investigate & Educate: Act as the first line of defense for complex consumer escalations. You’ll investigate the root cause, pitch strategic solutions, and spearhead compliance training initiatives that elevate our entire workforce. - Drive Product & Process Improvements: Review product and process for compliance. When identifying user friction or compliance risk, you’ll partner directly with our Engineering and Product teams to implement systemic improvements. - Run Tight Audits: Lead our compliance audits across operations. You’ll proactively monitor key risk areas, ensuring our practices don’t just meet baseline regulatory standards, but set the industry benchmark for excellence. - Automate Everything: Use AI and low-code tools to turn manual legal chores into scalable workflows. Your goal is to build systems that do the work for you. Requirements: - Academic Excellence: A Bachelor’s degree from an academically rigorous program with demonstrated high performance. - Driver Mindset: A proven track record of extreme resourcefulness. You are the type of person who finds the answer before asking the question. You have an innate need to close loops. - Product & Tech Savvy: You have an interest in using AI/technology to optimize workflows. You prefer a spreadsheet or an automated tool over a manual checklist. - Impeccable Attention to Detail: You have a "zero-error" mentality when it comes to regulatory filings and compliance audits. You have the organizational rigor to ensure no deadline or cross-functional project ever slips through the cracks. - Thrive in High-Performance Environments: You’re comfortable with ambiguity and operate with a deep sense of urgency. You take full ownership of your output. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
Operations Associate (Legal & Compliance)
Jerry.aiJerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
We’d love to hear from you if you like: - Making a big impact on day one with a Forbes Top Startup Employer. - Working at a startup that has traction: $240M in funding and 60x revenue growth in 5 years. - Mentorship from serial entrepreneurs and brilliant leaders who have scaled companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain - Meritocracy: We promote based on performance, ownership, and results, not tenure. About the Opportunity: We are looking for a highly resourceful and ambitious Operations Associate to join our lean, fast-paced legal team. This isn't a traditional "administrative" legal role. We are looking for someone with a product-focused mindset who doesn't just follow a process but seeks to automate and scale it. The person who succeeds in this role is a natural driver: someone who owns a project from start to finish, solves complex problems without a manual, and has the grit to thrive in a startup environment. If you are eager to sit at the intersection of law, technology, and AI-driven efficiency, we want to hear from you. What You'll Do: - Own Entity Compliance: You’ll be the point person for keeping our corporate entities in "Good Standing" across the US and Canada. You’ll handle the reports and state requests entirely on your own. - Protect the Brand: Monitor our intellectual property presence and hunt down infringements. You’ll be responsible for drafting and initiating cease-and-desist workflows. - Investigate & Educate: Act as the first line of defense for complex consumer escalations. You’ll investigate the root cause, pitch strategic solutions, and spearhead compliance training initiatives that elevate our entire workforce. - Drive Product & Process Improvements: Review product and process for compliance. When identifying user friction or compliance risk, you’ll partner directly with our Engineering and Product teams to implement systemic improvements. - Run Tight Audits: Lead our compliance audits across operations. You’ll proactively monitor key risk areas, ensuring our practices don’t just meet baseline regulatory standards, but set the industry benchmark for excellence. - Automate Everything: Use AI and low-code tools to turn manual legal chores into scalable workflows. Your goal is to build systems that do the work for you. Requirements: - Academic Excellence: A Bachelor’s degree from an academically rigorous program with demonstrated high performance. - Driver Mindset: A proven track record of extreme resourcefulness. You are the type of person who finds the answer before asking the question. You have an innate need to close loops. - Product & Tech Savvy: You have an interest in using AI/technology to optimize workflows. You prefer a spreadsheet or an automated tool over a manual checklist. - Impeccable Attention to Detail: You have a "zero-error" mentality when it comes to regulatory filings and compliance audits. You have the organizational rigor to ensure no deadline or cross-functional project ever slips through the cracks. - Thrive in High-Performance Environments: You’re comfortable with ambiguity and operate with a deep sense of urgency. You take full ownership of your output. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
IT Operations – Part-time Project-based
Pareto.AIPareto is a talent-first platform harnessing the top 0.01% of data labelers to deliver premium AI/LLM training data.
• Lead the renewal assessment for Slack, including reviewing current usage, auditing connected tools and workflows, and making recommendations on contract renewal, optimization, and cost effectiveness • Audit and help clean up Google Workspace and Slack accounts, including user access, permissions, inactive accounts, group structure, and general admin hygiene • Improve company security posture, including implementing or strengthening single sign-on (SSO), identity and access management, device controls, and account provisioning/deprovisioning processes • Create practical documentation, workflows, and standards that improve long-term maintainability and operational readiness • Partner with internal stakeholders across operations, finance, people, and leadership to prioritize projects and deliver improvements with minimal disruption
