🚨 Urgent Hiring — Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged. Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Operations Supervisor to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. About Hadley Designs Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed, ensuring that we are creating experiences that foster confidence and connection. Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning. Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families. Role Overview As the Operations Supervisor, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations. This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time. Your Core Focus - Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. What You’ll Do - Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. How Success Is Measured - On-Time Product Launches: Launches consistently delivered on or ahead of schedule. - Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. - Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. - Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

🚨 Urgent Hiring — Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged. Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Operations Supervisor to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. About Hadley Designs Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed, ensuring that we are creating experiences that foster confidence and connection. Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning. Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families. Role Overview As the Operations Supervisor, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations. This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time. Your Core Focus - Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. What You’ll Do - Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. How Success Is Measured - On-Time Product Launches: Launches consistently delivered on or ahead of schedule. - Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. - Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. - Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.

Role Description The Performance Excellence team is redefining how DoorDash measures quality—moving from manual sampling to intelligent systems that evaluate every customer interaction. Our vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. We build systems that surface actionable insights, improve performance, and protect the customer experience. As Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision. You’ll report to the Sr. Manager of Quality Strategy & Expansion within the Customer Experience organization. You’re excited about this opportunity because you will… - Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support - Work cross-functionally to turn high-level goals into structured workflows and requirements - Build frameworks, documentation, and reporting that ensure clarity and accountability - Help shape how DoorDash measures performance, resolution, and experience at scale - Contribute to roadmap development and tech scoping for future QA capabilities - Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds Qualifications - You have 1–4 years of experience in strategy, program management, operations, or product support - You’re a clear thinker and communicator who can bring order to complexity - You’ve supported cross-functional projects involving both technical and business teams - You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments - Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset - You have experience working directly with data or tooling to support performance or process improvements - You’re excited to help build systems that drive trust, performance, and customer impact at scale Requirements - We expect this position to be filled by 4/28/2026. Benefits - Comprehensive benefits package including a 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States, including Illinois and Colorado: $64,600 — $95,000 USD.

Summary The Channel Operations Lead is an execution-focused operator supporting the day-to-day operating system behind NCD's external growth channels. Reporting to the Director of National Accounts, this individual contributor role helps maintain operational consistency, routing, partner enablement logistics, quality control, and performance reporting — so the channel function can grow predictably and reliably. This role is the connective tissue between strategic direction and channel execution. The ideal candidate is a process-driven operator who thrives in a high-cadence environment, takes pride in keeping complex workstreams organized and on track, and brings a proactive mindset to identifying and resolving bottlenecks before they become problems. This is an excellent opportunity for someone who enjoys supporting operating processes, values cross-functional collaboration, and is eager to grow alongside a team that is expanding its external distribution footprint. Key Responsibilities Channel Execution & Operating Rhythm · Support the weekly operating cadence: queue review, prioritization, SLA tracking, and follow-through across all active channel workstreams. · Manage intake → triage → assignment workflows and maintain a single source of truth across CRM and operational trackers. · Ensure nothing is dropped across handoffs; escalate risks early with clear options and ownership. Partner & Channel Enablement · Coordinate partner onboarding steps, readiness checklists, enablement materials, and deliverable tracking. · Manage partner logistics including scheduling, follow-ups, and link/asset tracking, as well as internal dependencies required to keep partners moving forward. Quality Control & Compliance Support · Implement QA checkpoints to validate that inputs and outputs meet internal requirements before handoffs occur. · Maintain process documentation, SOPs, and artifacts needed for auditability and consistency across the channel function. Reporting & Performance Hygiene · Assist with weekly reporting on volume, throughput, cycle time, conversion, and SLA adherence. · Identify operational bottlenecks and recommend improvements to increase speed, quality, and partner experience. What You Bring · A hands-on operator's mindset — you own your workstreams end-to-end and don't wait to be asked twice. · Strong process design instincts with the ability to document, improve, and scale workflows. · Capacity for managing multiple concurrent workstreams, deadlines, and cross-functional stakeholders. · Proficiency with operational tooling — CRM, project management platforms, spreadsheets, and dashboards. · Clear, concise written communication with the ability to deliver exec-ready updates and status reports. · A collaborative, positive attitude and genuine eagerness to grow with a fast-moving team. Qualifications · 3+ years of experience in operations, program management, partner operations, growth operations, revenue operations, or a similar execution-focused role. · Demonstrated ability to build and maintain operating rhythms, SOPs, and "single source of truth" reporting. · Strong analytical and organizational skills with attention to detail in high-volume environments. · Experience working across external-facing channels (partners, affiliates, lead gen, referrals, or similar) preferred. · Comfort working with ambiguity and iterating processes quickly in a scaling environment. · Associate's or Bachelor's degree in Business, Operations, or a related field preferred (or equivalent experience). NCD Benefits · Company-paid health, dental, life, and disability insurance · 401(k) with employer match · Opportunity for professional development · Work from home allowance and support · Positive work environment