Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare and ruralMED difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare and ruralMED, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. Summary: The Revenue Cycle Training Specialist reflects the mission, vision, and values of ruralMED, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, and regulatory standards. This role is primarily responsible for delivering external training to client facilities, with a focus on educating billing staff from foundational concepts through advanced revenue cycle processes. The Specialist will serve as a subject matter expert in billing, claims management, and payer requirements, while also supporting internal training initiatives and assisting with complex claims escalation. This role is client-facing and training-intensive, requiring a high level of expertise, professionalism, and adaptability. Duties and Responsibilities: - Lead external training programs for client facility billing teams, including new implementations and ongoing education. - Teach billing fundamentals from the ground up, including patient accounts, claim creation, charge capture, and reimbursement workflows. - Deliver advanced training on claims follow-up, denial management, and claims escalation strategies. - Provide hands-on instructions in Direct Data Entry (DDE) and other billing systems as applicable. - Educate clients on Medicare, Medicaid, and commercial payer policies, including regulatory updates and compliance requirements. - Serve as a subject matter expert and resource for client billing questions, issues, and workflow optimization. - Partner with client leadership to identify knowledge gaps and develop targeted training plans. - Assist with internal staff training, onboarding, and ongoing education initiatives. - Support internal claims escalation efforts, including research, resolution strategies, and payer communication. - Develop and maintain training materials, job aids, and curriculum tailored to client and internal needs. - Collaborate with RCM leadership and quality teams to address trends identified through audits and performance metrics. - Build strong relationships with clients to ensure training effectiveness and long-term success. - Utilize various training methods (virtual sessions, live demonstrations, job shadowing, etc.) to enhance learning outcomes. - Track and report on training effectiveness, competency, and client progress. Knowledge, Skills and Abilities: - Strong expertise in healthcare billing, including hospital and/or rural health clinic (RHC) or critical access hospital (CAH) environments. - In-depth knowledge of: Medicare and Medicaid billing rules and regulations, Commercial payer policies, Claims lifecycle and denial management, and Direct Data Entry (DDE) systems - Proven ability to teach both beginner-level and advanced billing concepts. - Experience with claims, escalation, appeals, and payer communication. - Strong presentation, facilitation, and communication skills (verbal and written). - Ability to translate complex billing processes into clear, understandable training. - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams). - Experience with EHR systems such as Meditech, CPSI, EPIC, and Cerner, and clearinghouses, such as SSI, Trubridge, and Inovalon - Knowledge of individual payer portals - Excellent critical thinking, problem-solving, and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong interpersonal skills with the ability to build trust with both clients and internal teams. Work Experience, Education and Certifications: - Minimum (5) five years of hands-on Critical Access Hospital and Rural Health Clinic billing experience required. - Prior experience in training, education, or mentoring is strongly preferred. - High School Diploma or GED required; college degree preferred. Working Conditions and Physical Requirements: - 100% remote Travel Requirements: - 0%

Role Description Are you passionate about helping students improve their English skills? Do you enjoy teaching in a flexible, online environment? We are looking for enthusiastic and dedicated ESL Teachers to join our growing team! This is a 100% remote opportunity where you can teach students from around the world through one-on-one online classes using our interactive teaching platform. If you are looking for a flexible teaching role, supportive training, and the chance to make a meaningful impact on students’ lives, we would love to hear from you! - Teach one-on-one ESL lessons to students in an engaging and supportive environment - Use pre-designed teaching materials provided by the company - Encourage students to build confidence in speaking and understanding English - Deliver high-quality lessons through our online teaching platform Qualifications - Bachelor’s degree or higher - ESL or Teaching Certification - At least 1 year of teaching experience - Strong English communication and teaching skills - Comfortable teaching in an online environment Requirements - Stable and reliable high-speed internet connection - Windows computer with Intel Core i5 (8th generation or higher) - Ability to pass the device compatibility test required by the teaching application - Teachers must be available during peak teaching hours (Singapore Time): - Weekdays: 5:00 PM – 9:00 PM - Weekends: Open availability - Applicants must be able to teach at least 10 hours during peak hours Benefits - Flexible schedule - Remote work opportunity - Professional training and support

Role Description Esta posição é uma oportunidade temporária (7 meses) para liderar a gestão operacional de qualidade e treinamento em São Paulo. O desafio principal é pilotar a transição de um modelo manual para uma atuação orientada por dados e IA, focando em escala e impacto direto nos resultados de vendas. - Supervisionar os indicadores de qualidade e propor melhorias contínuas baseadas em dados. - Liderar o time de 5 analistas, garantindo a padronização de materiais e processos de treinamento. - Apoiar a gestão e o desenvolvimento de parceiros BPO. - Utilizar ferramentas de inteligência artificial para otimizar monitorias e identificar oportunidades de conversão. Qualifications - Experiência prévia em liderança de times de Qualidade ou Treinamento. - Conhecimento e interesse em ferramentas de IA e automação aplicadas ao jurídico/vendas. - Perfil analítico com foco em KPIs e melhoria de processos. - Disponibilidade para início imediato (licença começa em maio). Requirements - O nosso processo seletivo começa na candidatura! Se você está realmente a fim de fazer parte do nosso time, foque nessa etapa do processo. - Nós analisamos todos os candidatos individualmente e damos retorno para todas as pessoas que investiram tempo em se candidatar. - Toda comunicação é feita por e-mail, então fique atento às nossas mensagens e libere o domínio @quintoandar.com.br para nossos e-mails não irem parar no spam. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Learning Professional serves as the learning and performance consulting needs of Velera’s financial institutions. The position is responsible for executing training strategies related to onboarding new clients, delivering programs utilizing current adult learning principles and theories, and ensuring the transfer of knowledge to enhance job performance. This role requires a basic knowledge of Velera products and services. This individual will create and deliver customized presentations to meet the requirements of each financial institution engagement. Day in the Life - Exhibit a proficient understanding of all Velera products and technology solutions, including but not limited to ATM/Debit/Credit, Full-Service Credit, Integrated Debit, fraud tools, and other associated add-on services. Require strong knowledge of the overall network processing environment. - Conduct pre/post conversion analysis to develop comprehensive learning plans. Provide support, including critical thinking and decision-making, based on issues that arise. As necessary, conduct complex research and other activities to ensure the successful transfer of knowledge. Act as the liaison between the financial institution and Velera staff during the conversion process to obtain answers and address client issues in a timely manner. When necessary, defuse the client situation by balancing emotional intelligence and situational logic. - Strategize, develop, implement, and lead highly effective, results-driven learning and training plans using appropriate adult learning and delivery methods to external Velera client audiences, according to project timelines, desired performance outcomes, and learner needs. - Facilitate quarterly calendar class training for our financial institutions on a variety of topics regarding Velera solutions, systems, and services. Deliver client-facing billable training sessions as required. - Use a variety of training methods to engage participants and enhance learner retention and performance. - Evaluate the effectiveness of training programs through observation, feedback, learner retention, and a variety of assessment mechanisms to ensure a positive client experience. - Collaborate with SMEs, vendors, and Velera departments to ensure alignment of training programs with organizational goals. - Communicate effectively with participants, providing guidance, support, and follow-up, as needed. - Partner with SMEs, vendors, and Velera departments to identify, prioritize, and recommend training solutions. Aid in determining learning objectives, developing and executing engaging training sessions that enhance performance. - As needed, analyze, design, develop, implement, and evaluate (ADDIE) blended learning that aligns with adult learning principles for new/existing clients and proactively provide solutions to enhance training content and delivery of training to financial institutions in partnership with internal partners. - Adhere to style guidelines and design standards that conform to Velera’s marketing brand for the development of all training materials. - Other duties as assigned. Qualifications - Degree in Adult Learning, Education, or Business Management, or equivalent combination of education and/or related experience or coursework required. - Two (2) to Five (5) years of training and development experience, including needs analysis, program development, training delivery, and performance consulting required. - Two (2) years of professional knowledge and experience in financial services (credit cards, merchant activity, debit cards, lending, etc.). - Experience with a learning management system. - Payment processing, First Data, FIS, Mastercard, Visa ATM knowledge (preferred). About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $60,500.00 - $77,100.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.