Job Description: ICUC is the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? We’re always looking for talented individuals to join our team. This is an open opportunity for future roles—apply anytime. Position overview: In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals. Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals. You will work closely with the people on the revenue and operations teams, in addition to your director, to grow and retain your accounts. The role requires you to be a confident self-starter with strong project management and budgeting skills. We value entrepreneurial thinking, and the pace of our business requires a focused, get-on-with-it attitude. You must bring an enthusiastic business ethic, a service-oriented ethos and be a team player who can work independently and collectively in a unique virtual environment. You will work across a diverse set of accounts including full-scale, long-term projects for global brands. These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement, insights, and creative strategies. You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert. Responsibilities: - Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders. - Grow the value and long-term value of your assigned accounts. - Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services. - Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams. - Support in the set-up and implementation of social media projects as required. - Keep Salesforce Opps and Projects up to date and work on proposals and SOWs. - Work in partnership with other client agencies – media, creative, PR, etc. - Contribute to new business pitches. - Work with senior management to shape ICUC’s strategic offering. KPIs - Stay within the retention target set at the start of every year - Support the growth department in hitting the upsell targets for the year - Maintain high client satisfaction through NPS surveys - Stay within allowable cost efficiency targets for all client accounts The ideal candidate will have: - At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management. - Proficient knowledge and hands-on experience in managing organic social media. Additional expertise in paid social media strategies will be highly regarded. - Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout. - Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities, capable of clearly conveying concepts and strategies to diverse audiences. - Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently. - Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals. - Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives. - Up-to-date with current social media trends, possessing a deep understanding of the industry’s dynamics, challenges, and opportunities. - Proficiency in Microsoft PowerPoint and Microsoft Teams, showcasing the ability to create compelling presentations and collaborate effectively with team members. - A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred. However, equivalent experience in related areas will also be considered. - Willingness and ability to travel for onsite client visits as required, with valid travel documents. Additional Requirements: - Willingness to undergo a Criminal Record Check as part of the pre-employment screening process. - The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments. - Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration. - Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations. - Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset, reflecting the global nature of the role. Additional information: Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N] The salary range for this position is $70K-$80K. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees. AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process. #LI-NC1 #LI-ICUC #LI-Remote Location: Manitoba – Remote Brand: Icuc Time Type: Full time Contract Type: Permanent

Job Description: ICUC is the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? We’re always looking for talented individuals to join our team. This is an open opportunity for future roles—apply anytime. Position overview: In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals. Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals. You will work closely with the people on the revenue and operations teams, in addition to your director, to grow and retain your accounts. The role requires you to be a confident self-starter with strong project management and budgeting skills. We value entrepreneurial thinking, and the pace of our business requires a focused, get-on-with-it attitude. You must bring an enthusiastic business ethic, a service-oriented ethos and be a team player who can work independently and collectively in a unique virtual environment. You will work across a diverse set of accounts including full-scale, long-term projects for global brands. These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement, insights, and creative strategies. You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert. Responsibilities: - Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders. - Grow the value and long-term value of your assigned accounts. - Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services. - Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams. - Support in the set-up and implementation of social media projects as required. - Keep Salesforce Opps and Projects up to date and work on proposals and SOWs. - Work in partnership with other client agencies – media, creative, PR, etc. - Contribute to new business pitches. - Work with senior management to shape ICUC’s strategic offering. KPIs - Stay within the retention target set at the start of every year - Support the growth department in hitting the upsell targets for the year - Maintain high client satisfaction through NPS surveys - Stay within allowable cost efficiency targets for all client accounts The ideal candidate will have: - At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management. - Proficient knowledge and hands-on experience in managing organic social media. Additional expertise in paid social media strategies will be highly regarded. - Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout. - Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities, capable of clearly conveying concepts and strategies to diverse audiences. - Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently. - Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals. - Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives. - Up-to-date with current social media trends, possessing a deep understanding of the industry’s dynamics, challenges, and opportunities. - Proficiency in Microsoft PowerPoint and Microsoft Teams, showcasing the ability to create compelling presentations and collaborate effectively with team members. - A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred. However, equivalent experience in related areas will also be considered. - Willingness and ability to travel for onsite client visits as required, with valid travel documents. Additional Requirements: - Willingness to undergo a Criminal Record Check as part of the pre-employment screening process. - The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments. - Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration. - Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations. - Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset, reflecting the global nature of the role. Additional information: Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N] The salary range for this position is $70K-$80K. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees. AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process. #LI-NC1 #LI-ICUC #LI-Remote Location: Ontario – Remote Brand: Icuc Time Type: Full time Contract Type: Permanent

Job Description: ICUC is the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? We’re always looking for talented individuals to join our team. This is an open opportunity for future roles—apply anytime. Position overview: In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals. Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals. You will work closely with the people on the revenue and operations teams, in addition to your director, to grow and retain your accounts. The role requires you to be a confident self-starter with strong project management and budgeting skills. We value entrepreneurial thinking, and the pace of our business requires a focused, get-on-with-it attitude. You must bring an enthusiastic business ethic, a service-oriented ethos and be a team player who can work independently and collectively in a unique virtual environment. You will work across a diverse set of accounts including full-scale, long-term projects for global brands. These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement, insights, and creative strategies. You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert. Responsibilities: - Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders. - Grow the value and long-term value of your assigned accounts. - Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services. - Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams. - Support in the set-up and implementation of social media projects as required. - Keep Salesforce Opps and Projects up to date and work on proposals and SOWs. - Work in partnership with other client agencies – media, creative, PR, etc. - Contribute to new business pitches. - Work with senior management to shape ICUC’s strategic offering. KPIs - Stay within the retention target set at the start of every year - Support the growth department in hitting the upsell targets for the year - Maintain high client satisfaction through NPS surveys - Stay within allowable cost efficiency targets for all client accounts The ideal candidate will have: - At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management. - Proficient knowledge and hands-on experience in managing organic social media. Additional expertise in paid social media strategies will be highly regarded. - Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout. - Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities, capable of clearly conveying concepts and strategies to diverse audiences. - Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently. - Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals. - Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives. - Up-to-date with current social media trends, possessing a deep understanding of the industry’s dynamics, challenges, and opportunities. - Proficiency in Microsoft PowerPoint and Microsoft Teams, showcasing the ability to create compelling presentations and collaborate effectively with team members. - A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred. However, equivalent experience in related areas will also be considered. - Willingness and ability to travel for onsite client visits as required, with valid travel documents. Additional Requirements: - Willingness to undergo a Criminal Record Check as part of the pre-employment screening process. - The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments. - Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration. - Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations. - Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset, reflecting the global nature of the role. Additional information: Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N] AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $70k-$80k. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. #LI-NC1 #LI-ICUC #LI-Remote Location: USA - Remote – Florida – Central Time Brand: Icuc Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.   Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: T5 Program Summary: The Federal Aviation Administration (FAA) awarded the Technical Support Services Contract 5 (T5) to Parsons in April 2023. Parsons is the prime contractor. This $1.8+ billion contract has a 4-year base period with two 3-year options. The statement of work includes a variety of activities that support the FAA’s Capital Investment Plan (CIP) and certain reimbursable programs, the FAA NextGen Program, national security programs, and aviation safety. Specifically, work includes site selection and engineering, construction, environmental and fire/life safety, equipment installation and testing, drafting, contract surveillance, and other technical services as required. Work is performed across the nation in each of the FAA’s nine regions as well as the Aeronautical Center in Oklahoma City, Oklahoma, and the Technical Center in Atlantic City, New Jersey and in several U.S. territories. An average staff of 500 with a peak staff over 650 supports this contract, in addition to those subcontractors who perform construction work. Parsons is seeking an individual with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA. This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the continental United States, Alaska, Hawaii, and U.S. Territories What You'll Be Doing: - Under the supervision of the program’s National Engineering Manger, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system type - Monitor the effectiveness of those checklists and improve as needed - Coordinate with multiple installation teams in the field to arrange for final or pre-final inspections - Develop pertinent customer satisfaction surveys for end users - Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS) - Analyze CSS data for trends and make programmatic suggestions to the Regional Program Manager and National Quality Manager for improvement What Required Skills You'll Bring: - A bachelors degree in engineering or construction management with at least 8 years of experience (or equivalent work experience). - Intimate knowledge of construction means and methods - Past experience in equipment installation techniques - Previous experience with client or customer relationships such as face to face sales, customer service after the fact, or other similar work - Experience working with other Federal agencies or departments - Must be able to meet customer security requirements. A background check by Federal Authorities will be performed. What Desired Skills You'll Bring: - Experience working within the FAA National Airspace System is a plus Security Clearance Requirement: None This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $103,500.00 - $181,100.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.