• This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. • They will perform data analysis of plans, resource availability and territory. • This role will also maintain geographic codes, addresses and customer information and report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. • Creates route plans using work order data and route analysis software • Communicates routes within assigned territory to service personnel • Summarizes and reviews plans daily with the Service Planning Supervisor • Creates summary reports daily and provides to supervisor • Performs other duties as assigned

Shift: Monday to Friday from 8am to 4:30pm This is a remote opportunity, with the possibility of transitioning to a hybrid or onsite role based on the company’s needs. Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. KEY DUTIES AND RESPONSIBILITIES - Invoice and verify accounts accurately and in a timely manner - Verify inbound receipts for accuracy - Develop and maintain customer relationships in a professional manner - Generate customer reports per customer request (i.e. weekly, monthly late/bill reports) - Coordinate availability of product and schedule for daily shifts with warehouse team - Coordinate with Operations on special client requests; expediting when necessary - Serve as first point of contact to resolve customer issues - Maintain and file documentation in organized and comprehensive way MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) - High School diploma or GED may be required depending on facility - Excellent verbal and written communication skills; English may be required - Excellent organizational skills, including ability to multi-task and prioritize workload - Proficient computer skills, including Microsoft Office Suite - May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off. Privacy Notice (French Version) Avis de Confidentialité (Version Française) (English version linked at the bottom of the page)

Principal Duties & Responsibilities: The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions. Job Responsibilities: - Coordinate and report directly to the CS Manager. - Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2B channels). - Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services where applicable. - Resolve customer issues via one-touch resolution guidelines and/or escalated processes. - Maintain a balance between company policy and customer benefit in decision-making. - Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. - Demonstrate the company culture through both behavior and attitude. - Performs other duties or responsibilities as assigned. Job Qualifications: - Minimum of 1-2 years handling Customer Service - With Omni-Channel Experience (Chats, Emails, Phone, Social Media) - At least 15Mbps- amenable to joining video calls lasting for an hour or two. - Must have own laptop/desktop. - Must be amenable to working under the pressure and stress of a startup company.

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Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services Location 37 Alexander Avenue Bedford, KY 40006 USA Description The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time. The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process. DCBS seeks a Family Support Specialist who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible work schedules, shift premiums are available. For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/Pages/default.aspx Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits. Responsibilities include but are not limited to: - Interviews clients, in person and/or via phone, for basic Public Assistance programs. - Gathers, completes and reviews required documentation needed. - Participates in formal and on the job training and observing other staff. - Tracks processing deadlines for timely case activity and case hearings. - Learns to Identify resources and appropriate referrals. - Learns to operate computer terminals and personal computers, prepares and maintains case records. - Enters case information into the computer. The ideal candidate will have: - Good customer service skills - Strong verbal and written communication skills - Good time management and organizational skills - The ability to work well under pressure - A willingness to work as part of a team The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation. CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/. Minimum Requirements EDUCATION: Must complete two years (54 semester hours) from a college or university. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Performs job duties in an office setting and/or visits clients in homes. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Marian Brooks at Marian.Brooks@ky.gov or 502-543-0814. An Equal Opportunity Employer M/F/D