Principal Duties & Responsibilities: The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions. Job Responsibilities: - Coordinate and report directly to the CS Manager. - Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2B channels). - Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services where applicable. - Resolve customer issues via one-touch resolution guidelines and/or escalated processes. - Maintain a balance between company policy and customer benefit in decision-making. - Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. - Demonstrate the company culture through both behavior and attitude. - Performs other duties or responsibilities as assigned. Job Qualifications: - Minimum of 1-2 years handling Customer Service - With Omni-Channel Experience (Chats, Emails, Phone, Social Media) - At least 15Mbps- amenable to joining video calls lasting for an hour or two. - Must have own laptop/desktop. - Must be amenable to working under the pressure and stress of a startup company.

@media (min-width:320px){ .careerSite{ width:100%; max-width:940px; margin-right:auto; margin-left:auto; } .cs-atscs-jobdet-rtpane{ padding-left: 0; } .maincont{ position:relative; top:0; z-index: 0; } .lpic{ float:left; width:50%; min-width:305px; } .rpic{ float:left; width:50%; } .col1{ display:inline-block; width:25%; min-width: 125px; line-height: 1.4; float:left; } .col1 label{ font-size:100%; color: black; padding: 0; } .col2{ display:inline-block; width:75%; min-width:100px; line-height: 1.4; float:left; } .col50per{ display:inline-block; width:50%; min-width:150px; line-height: 1.4; float:left; } .col25per{ display:inline-block; width:25%; min-width:150px; line-height: 1.4; float:left; } .fullwidth{ display:block; line-height: 1.4; width:100%; text-align:center; } .threequarterwidth{ display:block; line-height: 1.4; width:80%; text-align:center; margin-left:auto; margin-right:auto; } .g_row{ clear:both; width: 100%; padding-top:15px; } footer{ position: relative; } } @media (min-width:768px){ .cs-atscs-jobdet-rtpane{ padding-left: 250px; } .maincont{ top:0px; } } .emplink{ color: blue; cursor: pointer; text-decoration: none; font-size: 20px; font-weight: bold; } Advertisement Closes 4/9/2026 (8:00 PM EDT) 26-01552 Family Support Specialist I Pay Grade 12 Salary $35,712.48 - $53,568.48 Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services Location 37 Alexander Avenue Bedford, KY 40006 USA Description The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time. The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process. DCBS seeks a Family Support Specialist who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible work schedules, shift premiums are available. For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/Pages/default.aspx Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits. Responsibilities include but are not limited to: - Interviews clients, in person and/or via phone, for basic Public Assistance programs. - Gathers, completes and reviews required documentation needed. - Participates in formal and on the job training and observing other staff. - Tracks processing deadlines for timely case activity and case hearings. - Learns to Identify resources and appropriate referrals. - Learns to operate computer terminals and personal computers, prepares and maintains case records. - Enters case information into the computer. The ideal candidate will have: - Good customer service skills - Strong verbal and written communication skills - Good time management and organizational skills - The ability to work well under pressure - A willingness to work as part of a team The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation. CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/. Minimum Requirements EDUCATION: Must complete two years (54 semester hours) from a college or university. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Performs job duties in an office setting and/or visits clients in homes. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Marian Brooks at Marian.Brooks@ky.gov or 502-543-0814. An Equal Opportunity Employer M/F/D

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.  Role Description As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:   Unlock Your Potential in the Thriving Credit Industry!   Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.   About Us:   The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.   Summary:  As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.  What you’ll be doing:  - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities.