• Make 100+ outbound calls per day to engage eligible members in both Spanish and English • Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services • Use consultative conversation skills to understand member needs, address concerns, and overcome objections • Support members through the end-to-end enrollment process, confirming next steps and required information • Collect relevant health and background information and route members efficiently to the appropriate clinical resources • Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs • Manage follow-up activities to re-engage members and close open enrollment opportunities • Accurately document conversations, language preference, outcomes, and next steps in internal systems • Maintain an organized pipeline of outreach and follow-up activities • Partner closely with an integrated care team to support timely care coordination • Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

• Provide exceptional customer service and virtual care • Communicate with patients via phone, live messaging, video, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications • Troubleshoot technology with patients • Coordinate lab orders, prescription orders, radiology tests • Work on projects to optimize operational efficiency • Assist in identifying technology needs that improve patient experience

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:   Unlock Your Potential in the Thriving Credit Industry!   Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.   About Us:   The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.   Summary:  As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.  What you’ll be doing:  - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:   Unlock Your Potential in the Thriving Credit Industry!   Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.   About Us:   The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.   Summary:  As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.  What you’ll be doing:  - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities.