Role Description Benefit CSR Specialist | 100% Remote As a Benefit CSR Specialist, you will play a vital role in helping clients understand and enroll in life, accident, and supplemental health benefits—all through secure Zoom meetings from the comfort of your home. This role allows you to build meaningful, long-term client relationships while supporting a mission centered on protection, service, and financial peace of mind. - Contact clients who have requested information regarding their benefits - Schedule and conduct virtual benefit reviews via Zoom - Clearly explain coverage options and guide clients through the enrollment process - Complete accurate documentation and follow-up reports after each interaction - Deliver exceptional client service while maintaining professionalism and efficiency Qualifications - Strong communication skills with the ability to build trust and rapport - Basic computer proficiency for virtual meetings and digital documentation - Self-motivated with a service-oriented mindset - Outgoing, engaging personality focused on client satisfaction - Excellent time management and organizational skills - Prior leadership experience is a plus, with clear advancement opportunities available Benefits - 100% Remote – Work from anywhere in the U.S. - Weekly Pay with a structured schedule designed for success - Performance-Based Bonuses - Health Insurance Reimbursement Program - Company-Provided Life Insurance Coverage - Flexible Schedule aligned with your lifestyle - Retirement Plan for long-term financial security - Renewal Opportunities for consistent, ongoing income growth Company Description We are a Fortune 600 company, ranked among the top 15 insurance firms worldwide. Through American Income Life, a division of Globe Life, we operate one of the largest distribution networks in the industry. - Our organization proudly partners with nationally recognized brands such as the Dallas Cowboys and Texas Rangers Ballpark, reinforcing our reputation for stability, growth, and excellence. - With a presence across North America, we are consistently recognized as one of the best workplaces in the insurance industry, known for our people-first culture and long-term career opportunities. Join Us If you are passionate about protecting families and seeking a flexible, remote career with long-term growth, we encourage you to apply today. Become part of a legacy built on service, integrity, and excellence.

• Manage end-to-end production of a monthly podcast episode, including scheduling guests, coordinating recordings, and overseeing editing • Ensure timely delivery and consistent quality of each episode • Edit short-form promotional clips from podcast episodes for digital and social platforms • Script, record, and edit short-form promotional videos • Collaborate with internal stakeholders to develop video concepts and promotional strategies • Maintain and execute against a content calendar • Perform hands-on video editing as needed • Manage outsourced editors where applicable

• Lead complex, multi-disciplinary projects from initiation through completion. • Develop and manage project plans, timelines, and delivery approaches to ensure alignment between scope, schedule, and team execution. • Monitor project progress and proactively address delivery risks, dependencies, and blockers. • Maintain delivery momentum by coordinating decisions and aligning stakeholders across teams. • Support with project planning, project staffing, and delivery preparation for new engagements when appropriate. • Coordinate cross-functional teams across design, engineering, strategy, and production. • Partner with EPs, Delivery Director, Staffing/Casting to align staffing plans with project needs and delivery timelines, keeping Float/Resourcing tools up to date. • Maintain visibility across project workstreams and ensure clear communication among team members and stakeholders. • Support team collaboration by clarifying roles, responsibilities, and delivery expectations. • Serve as a primary delivery contact for clients on assigned projects. • Communicate project status, risks, and delivery considerations with clarity and transparency. • Guide clients through project decisions, tradeoffs, and evolving priorities. • Maintain awareness of project and account health and escalate issues when appropriate. • Manage project financials including budgets, margin and scope tracking. • Support project scoping and planning efforts in collaboration with Executive Producers and cross-disciplinary partners. • Lead scope change conversations and ensure project delivery remains aligned with financial expectations. • Track project performance and adjust delivery plans to maintain scope, timeline, and financial alignment. • Practices creative intelligence, contributes to improving production practices, delivery workflows, tools, and operational systems that support effective delivery across engagements.

ProPublica is an independent, nonprofit newsroom that produces investigative journalism in the public interest. While the vast majority of ProPublica’s work comes from our staff, we occasionally consider supporting ambitious accountability stories or projects from independent journalists whose ideas align with the mission of our organization. Here’s what journalists submitting proposals should know. We’re open to investigations that are revelatory or substantially advance what is known on a subject of importance. The investigation should have the potential to trigger needed reforms by identifying a problem, who’s responsible and what should change. It should also clearly show harm. The investigation can be rooted in a place or focus on a person, but it should illuminate an issue of broader relevance. The best proposals have a clear hypothesis, typically based on significant reporting: They don’t wonder whether something bad is happening, they know it. Please include not only a general description of the topic, but also a sense of the anecdotes/data/documents you have gathered, what you expect to find and possible accountability stories you want to tell. In addition, applicants should detail, as much as is possible at the outset, what an investigation will require: data work, travel, obtaining public records. It’s also important for us to know what data, documents and/or source relationships the reporter already has. Finally, we’d like to hear a bit about why you are particularly suited to do this investigation. We will begin reviewing applications as we receive them, and aim to notify candidates regarding your proposals within two weeks of submission. Questions? Send an email to talent@propublica.org. No phone calls, please. For those proposals we accept, we pay competitive freelance rates, including reporting expenses. Freelancers are independent contractors and will not be treated by ProPublica as employees for any purpose. Independent contractors are responsible for paying any required taxes on any compensation received and for understanding the applicable tax laws. We will begin reviewing applications as we receive them, and aim to notify candidates regarding your proposals within two weeks of submission. We know there are great candidates who may not fit into what we’ve described above or who have important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself. We are dedicated to improving our newsroom, in part by better reflecting the people we cover. (Here is a breakdown of our staff.) We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. And we are taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people and people with disabilities. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age or any other status protected under applicable law.