• Handle customer inquiries related to products, orders, payments, returns, and exchanges • Provide clear, accurate, and empathetic support via email and chat • Maintain detailed ticket documentation and customer records • Collaborate with Operations and Fulfillment teams to resolve issues • Follow established support processes and quality standards • Identify opportunities to improve customer experience and support workflows

• Respond to customer inquiries related to orders, returns, refunds, and shipping • Use AI tools to assist with response drafting and ticket categorization • Manage high-volume support queues across email and chat • Ensure accurate and empathetic customer communication • Update customer and order records within support and e-commerce systems • Identify recurring issues and flag trends to the broader team

• Generate scenes using the latest AI video tools • Edit footage into finished episodes in vertical 9:16 format • Maintain character consistency across episodes using approved reference assets • Sync music and sound effects to match the tone and pacing of each scene • Add captions and text overlays timed to dialogue and action • Export and optimize content for TikTok, Instagram Reels, and YouTube Shorts

Role Description The eCommerce Insights Intern supports the Marketplace team by identifying customer insights, improving product education, and enhancing the customer experience across Amazon marketplaces. This role focuses on analyzing customer feedback, evaluating competitive products, improving operational coordination across teams, and identifying opportunities to optimize product listings for emerging AI-driven discovery tools. - Analyze Amazon customer reviews to identify recurring issues and root causes of customer dissatisfaction. - Evaluate high-performing competitive products to identify opportunities for improvement. - Identify opportunities for improved customer education through listing content and FAQs. - Collaborate with Supply Chain and Marketing teams to align promotional calendars with inventory availability. - Monitor marketplace response-time KPIs to help maintain a 99% positive seller rating. - Develop post‑purchase engagement approaches within Amazon’s platform limitations. - Assist in resolving complex customer issues such as shipping delays or product quality concerns. - Evaluate and improve goodwill refund processes. - Assess listings for optimization in AI-driven discovery environments including Amazon Rufus. Qualifications - Strong analytical and problem-solving skills. - Ability to synthesize large volumes of customer feedback. - Strong written and verbal communication. - Attention to detail. - Cross‑functional collaboration. - Interest in eCommerce and marketplace trends. Requirements - Currently pursuing a Bachelor’s degree in Business, Marketing, Data Analytics, or related field. - Coursework or projects involving research, analytics, or customer insights. Preferred Experience - Junior or Senior standing. - Exposure to eCommerce, Amazon marketplaces, or digital marketing. Benefits - Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date. - Professional development opportunities with mentorship, continuous learning programs, empowering you to progress and excel in your career. - Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance. - The base salary range is $17-$20.