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E-commerce Customer Support Specialist
Location
South Africa
Posted
67 days ago
Salary
$1.7K - $2.2K / month
Seniority
Senior
Job Description
E-commerce Customer Support Specialist
Hire Hangar Global
• Handle customer inquiries related to products, orders, payments, returns, and exchanges • Provide clear, accurate, and empathetic support via email and chat • Maintain detailed ticket documentation and customer records • Collaborate with Operations and Fulfillment teams to resolve issues • Follow established support processes and quality standards • Identify opportunities to improve customer experience and support workflows
Job Requirements
- Experience providing customer support for e-commerce or online retail businesses
- Strong written communication and problem-solving skills
- Prior experience working remotely is mandatory
- Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana
- Ability to manage multiple tickets and priorities effectively
- Customer-first mindset with attention to detail
Benefits
- Competitive pay
- Flexible work arrangements
- Professional development opportunities
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