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Hire Hangar Global

Offshoring as a service. Hire the top 1% of flexible, global talent. $0 fees to get started.

E-commerce Customer Support Specialist

EcommerceEcommerceContractRemoteSeniorTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

67 days ago

Salary

$1.7K - $2.2K / month

Seniority

Senior

English

Job Description

E-commerce Customer Support Specialist

Hire Hangar Global

• Handle customer inquiries related to products, orders, payments, returns, and exchanges • Provide clear, accurate, and empathetic support via email and chat • Maintain detailed ticket documentation and customer records • Collaborate with Operations and Fulfillment teams to resolve issues • Follow established support processes and quality standards • Identify opportunities to improve customer experience and support workflows

Job Requirements

  • Experience providing customer support for e-commerce or online retail businesses
  • Strong written communication and problem-solving skills
  • Prior experience working remotely is mandatory
  • Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana
  • Ability to manage multiple tickets and priorities effectively
  • Customer-first mindset with attention to detail

Benefits

  • Competitive pay
  • Flexible work arrangements
  • Professional development opportunities

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