About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and hundreds more. We’re a team of high performers raising over $70M from top VCs, including Kleiner Perkins, which made its first sales-tech investment in over 10 years by investing in Nooks. Over the past two years, we’ve grown ARR by 4x and then 3x, and we plan to 3x it again this year. For more information, visit Nooks.ai. The role Our skilled Technical Support team plays a crucial role in delivering an exceptional user experience. We’re dedicated to helping users get the most value from Nooks, ensuring they’re delighted with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. This role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product, loves helping users succeed, and brings a curious, solution-oriented mindset to every interaction. As an early member of our team, you’ll play a pivotal role in shaping our support operations—developing and refining processes, implementing tools, and building a robust knowledge base that sets the foundation for scalable success. This is a remote role supporting PST customers. It is preferred that this person is in PST. Responsibilities - Customer excellence: Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. - Technical expertise: Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. - Meet KPIs for Support: Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. - Proactively solve problems & advocate for customers: Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. Share insights and feedback with internal teams to ensure customer needs are at the forefront of product decisions and drive continuous improvement. - Establish cross-functional relationships: Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. - Support, teach, and build knowledge: Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries Required Experience - 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms. - Demonstrated success providing support through Slack, live chat channels, and email. - Proficient in real-time troubleshooting, including video conferencing and remote access. - Excellent written and verbal communication skills. - Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup. - Proven ability to work independently and manage multiple tasks efficiently. Preferred Experience - Familiarity with API troubleshooting and/or tools such as Postman. - Technical experience with tools such as Salesforce, HubSpot, Outreach, Salesloft, etc. - Experience in Windows or Mac administration. - Experience of telephony, VoIP, and network troubleshooting. - Experience writing/editing customer-facing Help Center articles. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. About the Opportunity As an Associate Channel Support Engineer at Salsify, you will develop and maintain a deep understanding of the Salsify platform and our customers’ specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe. You will gain e-commerce industry knowledge while helping our customers win the digital shelf. We don’t expect you to know everything - we want you to ask questions and learn new things while helping us deliver on our vision. How You'll Make an Impact: - Provide excellent customer support experience by combining understanding, thoughtful insights, and concise responses. - Triage, research, and prioritize incoming issues using Salesforce Service Cloud and Jira. - Troubleshoot technical issues and escalate to senior team members as needed. - Develop technical solutions to help our customers win the digital shelf. - Perform a thorough quality assurance process to ensure the completeness of solutions. - Represent the support team while working multi-functionally with other groups. - Document processes and procedures and assist in training new team members. You'll Enjoy This Role If You Have: - You have 1+ years of experience in customer-facing, problem-solving technical support positions. - You have a working knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code, etc. - You have deep technical, analytical, and problem-solving skills. - You are organized, detail-oriented, and diligent. - You have an appetite for knowledge and a desire to guide others - we care more about your ability to learn than pre-existing knowledge. - You have a history of dedication and are known among your peers as the go-to person for help. - You are motivated to be a self-starter and individual performer, contributing to overall team efficiency and collaboration. - You raise opportunities for process improvements and show a willingness to be part of the solution. - You have experience with standard support tools like Salesforce, Jira (or similar). - Fluent in English. - You can clearly and thoughtfully explain new technical concepts to a wide variety of personas. - You have advanced Excel skills - you’re comfortable transforming data, manipulating various data types, and analyzing data sets. - Knowledge of the challenges brands and retailers face in the e-commerce industry today. #LI-IA1 #LI-Remote At Salsify, we maintain 3 core principles as part of our Compensation Philosophy: - We pay market rates, which are competitive and equitable - We pay based on performance and proficiency, not tenure - We adjust proactively; when the market moves, we do too The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data. National Pay Range €23.800—€28.000 EUR Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you! A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward. Salsify’s mission is to empower brand manufacturers to win on the digital shelf. Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards. We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you! As part of the hiring process, we may be conducting reference checks with your provided contacts. Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application. An Inclusive Place To Work Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Accommodations Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com. We take your security seriously. When applying for a position with us, please be aware of the following: Official Communication Channels All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels. Verify Job Postings Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening. Secure Application Process We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process. No Payments Ever Required Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam. Personal Information Requests Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon. The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI. The ideal candidate is passionate about technology, troubleshooting, and customer success. Responsibilities - Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction - Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction - Contribute to methodologies, best practices, and techniques to improve our support process - Build and contribute to Navina’s technical support knowledge base. - Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations. Requirements - +4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience - Proven experience with SQL and data analysis - MUST - Proven experience with debugging web applications - Strong project management skills - Excellent problem-solving and troubleshooting skills - Proven excellent customer-facing communication skills (verbal and written) - Familiarity with the US healthcare industry- Advantage - Proven experience in programming (JavaScript, Python, Nodejs) - Advantage - Located in the U.S. Pacific time zone or available to work until 8:00PM PST What would you stand out? - Experience with troubleshooting data pipelines and ETL processes. - Experience in a fast-growing organization - Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas - A can-do attitude - Detailed oriented You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!

JOB DESCRIPTIONJob Title:Front Line Support (FLS) EngineerExemptPOSITION SUMMARY Connected Manufacturing’s Front-Line Support (FLS) Engineer is a member of the technical support team with an exceptional focus on quality customer support. This role encompasses providing technical support to our customers, resolving issues by utilizing widely available resources, and an entrepreneurial spirit. The ideal candidate will have at least 4 years in a similar role, as well as proven exceptional customer-facing experience. Our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7.GENERAL ACCOUNTABILITYRole duties include: - Providing technical support and maintenance on Connected Manufacturing products - Performing troubleshooting within customer environments focused on the resolution of customer reported issues along with answering product questions raised by customers or partners through our ServiceDesk. - Continually prioritizing your workload ensuring customers are kept up to date on the status of their cases following case management best practices. - Creating content within the support knowledge base ensuring we share knowledge for new issues in a timely and effective manner. - Escalating issues to the next level of support where you have reached the limit’s of your knowledge and tracking those cases to ensure you continue to learn. - To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions. - Documentation - Create postings to Connected Manufacturing’s forum / knowledgebase that assist consultants with “self-help” troubleshooting and provide answers to common situations / errors - Assist with maintaining any relevant SOPs for job functions - Other Duties - As assigned on a project basis Travel Required: - This is a remote position. Occasional travel may be required. - Travel required based on: - Customer onsite support needs - Milestone delivery or hypercare periods CERTIFICATIONS / TRAINING - Connected Manufacturing introduction to MES CAMSTAR ACCOUNTABILITY Key Responsibilities: - In-depth knowledge of Opcenter (Camstar) product application (i.e. Modeler, Designer, database schema, transactions, business logic functionality) - Experienced in Opcenter (Camstar) product applications and best practices around deployments and data migrations - Experienced in technical troubleshooting and diagnosis processes - Ability to become competent on multiple technologies CAMSTAR CERTIFICATIONS - Certifications / Classes - Via Opcenter’s eLearning online portal - Opcenter Education Portal - Opcenter Portal User Interface - Exploring Opcenter Manufacturing - Resource Management Course - Exploring Opcenter Manufacturing Feature Modules - Exploring Opcenter Quality - Portal Studio User EXPERIENCE / QUALIFICATIONS What we require from you: - Previous Technical Support experience - Basic knowledge and experience of Networking, Active Directory, Virtualization and Operating Systems - Basic Knowledge of O365 (Configuration and Administration knowledge desired) - Excellent interpersonal and communications skills. - Excellent time management, decision making, prioritization and organization skills. - Be a team player, promote a spirit of cooperation and teamwork. - Create and maintain technical knowledgebase articles - Welcomes challenging environments to apply specialist skills, maintaining customer confidence. - Proven technical diagnostic and problem-solving skills. - Good knowledge of ITIL framework - Eager to learn new skills and technologies. - A good understanding of cloud technologies and experience supporting products and solutions delivered as a service. - Willingness to travel to attend company events or training (if required!) - Available on rotation to participate in our three-shift system for 24/7 cover Experience: Required: - 4+ years of experience in technical support role - Experience related to MES software support - Confidence with technical troubleshooting and problem-solving - Fantastic oral and written communication - Amazing people skills with a zeal to work with customers - Thrive in a fast-paced, constantly evolving, team environment - Experience with Camstar / Opcenter transactions, modelling, and troubleshooting - Experience with Medical Device or Regulated Industry Desired: - Skills supporting Opcenter (Camstar) products - Software Licensing Experience - Good knowledge of one of the many Case Management software applications used for FLS EDUCATION B.S. degree in Information Technology, or Associates degree in Computer Science or related Field (or the equivalent experience) plus a minimum of four-years of related experience. DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. ESSENTIAL FUNCTIONS AND WORKING CONDITIONSEssential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. PHYSICAL REQUIREMENTS: of this position are, but not limited to the following: Ability to: ● Sit for extended periods of time. ● Stand in one area for extended periods of time. ● Stand and walk for extended periods of time. ● Ascend and descend steps. ● See for the purpose of observing accuracy of reports and documents. ● The ability to listen to and understand information and ideas presented through spoken words and sentences. ● The ability to communicate information and ideas in speaking so others will understand ● Communicate using a phone and computer. ● Push/pull, squat, turn, twist, bend, and stoop. ● Lift and carry 20 lbs. ● Reach in all directions. ● Think clearly and rationally to solve problems, make good judgments and decisions. ● Perform the essential functions of this position in an accurate, neat, timely fashion. ● Ability to meet the travel requirements of this position. WORKING CONDITIONS: Office working environment subject to sitting at a desk for long periods of time, bending, crouching, or kneeling at files, pushing/pulling of file drawers, reaching in all directions, and prolonged periods of time working at a computer terminal.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTConnected Manufacturing is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our projects, the diverse consumers we represent, and the global communities in which we work and call home. We do all of this with kindness, empathy, and respect for each other. SALARY RANGEAnnual Salary: ₱750K-₱900K, commensurate with background, level of experience and job market data for location hired.