• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. • Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform. • Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company. • Use your expertise to advise customers, guide integrations, and identify improvement opportunities. • Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. • Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. • Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams. • Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.

• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications. • Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process. • Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions. • Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues. • Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers. • Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations. • Develop automation scripts for API testing, validation, and monitoring processes. • Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively. • Create and maintain comprehensive documentation to facilitate self-service support for customers. • Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product. • Work closely with Customer Success Managers to onboard, retain and grow customers • Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

• Lead the onboarding and implementation process for new contractor customers, ensuring a smooth transition into 811spotter • Train office staff, field crews, and supervisors on how to use 811spotter tools effectively • Translate customer workflows into recommended practices within the product • Support customers in designing or improving their 811 ticket workflows • Document customer processes and create practical training materials such as job aids, process maps, and quick-start guides • Serve as a subject-matter resource for excavation workflows, ticket operations, and field coordination • Capture customer feedback and share insights with internal teams to enhance product usability and field alignment • Maintain accurate records of customer communication, progress, and onboarding status • Work cross-functionally with Product and Support teams to clarify customer needs and coordinate next steps • Provide ongoing guidance to customers during early adoption to reinforce workflow consistency • Assist with user acceptance testing for customer-facing improvements or updates • Perform other duties as assigned