Role Description The Technical Support Representative I is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. - Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service. - Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers. - Communicate technical solutions to non-technical customers in a clear and concise manner. - Escalate complex issues to higher-level team members as necessary. - Document customer interactions and technical issues in a customer relationship management (CRM) system. - Provide feedback on product improvements and enhancements based on customer feedback and technical issues. - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. - Collaborate with other departments as needed to resolve customer issues. - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. - Adhere to company policies and procedures. Qualifications - 6 months of experience in a technical support role or equivalent preferred. - Good communication skills, both verbal and written. - Proficiency in using computer applications and software. - Experience using a CRM is preferred. - Service Desk Experience - IT Space. - Knowledge on troubleshooting desktop/laptop - remote troubleshooting. - IT Ticketing System background. - Attention to details and able to analyze the situation and the issue to provide appropriate resolution. Benefits - 21 Days Annual Leaves. - Medical. - Remote Work Allowance (400 lei/month). - Meal tickets (40 lei/working day). - Performance Bonus.

📋 JOB OPENING — Live Chat Support Agent ADF Medical Services Inc. We're hiring a Live Chat Support Agent to join our customer support team. If you're a strong communicator who enjoys helping people, we'd love to hear from you. Role: Live Chat Support Agent Department: Customer Support Location: Remote / On-Site Type: Full-Time / Part-Time What You'll Do: - Respond to patient and client inquiries via live chat - Provide information on our services, scheduling, and billing - Escalate complex issues to the appropriate team - Keep accurate records of all customer interactions - Follow HIPAA guidelines and company privacy policies What We're Looking For: - 1–2 years of customer service or live chat experience - Excellent written communication skills - Ability to type 45+ WPM - Comfortable multitasking in a fast-paced environment - Healthcare or medical background is a plus What We Offer: - Competitive pay - Health, dental & vision benefits (full-time) - Paid time off & holidays - Growth opportunities within the company

📋 JOB OPENING — Live Chat Support Agent ADF Medical Services Inc. We're hiring a Live Chat Support Agent to join our customer support team. If you're a strong communicator who enjoys helping people, we'd love to hear from you. Role: Live Chat Support Agent Department: Customer Support Location: Remote / On-Site Type: Full-Time / Part-Time What You'll Do: - Respond to patient and client inquiries via live chat - Provide information on our services, scheduling, and billing - Escalate complex issues to the appropriate team - Keep accurate records of all customer interactions - Follow HIPAA guidelines and company privacy policies What We're Looking For: - 1–2 years of customer service or live chat experience - Excellent written communication skills - Ability to type 45+ WPM - Comfortable multitasking in a fast-paced environment - Healthcare or medical background is a plus What We Offer: - Competitive pay - Health, dental & vision benefits (full-time) - Paid time off & holidays - Growth opportunities within the company

• Manage and coordinate critical customer escalations in a global environment • Act as the single point of contact for high-severity incidents • Collaborate with cross-functional teams to ensure timely issue resolution • Provide regular updates to customers and internal stakeholders during incidents • Track incident progress and ensure accountability across teams • Maintain incident documentation and reporting • Provide weekend or off-hours support when required