Role Description At Meron Financial Agency, we believe you can have both: financial success and a life you love. We’re not just building careers—we’re building leaders, entrepreneurs, and legacies. Whether you’re brand new to the industry or a seasoned pro, we’ll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You’ll only connect with people who already asked for help protecting their families. Qualifications - Driven, coachable individuals who want to make a real impact - Must live in the U.S. - Must be a U.S. citizen or legal/permanent resident Requirements - Commission-Only with uncapped earning potential - Average new agents earn $800–$1,200 per policy - Part-Time: $50K+ your first year - Full-Time: $80K–$300K+ your first year - Agency Owners: $200K–$500K+ annually in system-driven income Benefits - No chasing, no begging for leads - Ownership Pathway – Build your own agency - Hands-On Mentorship – Learn directly from top leaders - Cutting-Edge Tech & Training – Work smarter, not harder - Incentive Trips & Recognition – See the world while being celebrated - Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) - Performance bonuses and capital opportunities - True work-life balance – design your schedule, your way - Passive income and long-term wealth-building options - A culture where people come first

- Review and assess inbound and outbound customer calls against approved QA frameworks, scripts, and service standards, evaluating tone, accuracy, professionalism, customer experience, and compliance. - Identify coaching opportunities and provide clear, constructive, and action-oriented feedback. - Participate in calibration sessions to ensure consistent and fair scoring. - Conduct regular audits of customer files, including policies, claims, complaints, cancellations, and supporting documentation. - Ensure compliance with internal policies, governance standards, and regulatory requirements. - Verify the accuracy, completeness, timeliness, and appropriate approval of documentation. - Identify risks relating to disclosures, decision-making, record-keeping, and process adherence. - Document QA and audit findings clearly, maintain accurate records, and provide practical recommendations to relevant stakeholders. - Identify and escalate high-risk issues, potential breaches, or systemic concerns in line with internal escalation procedures. - Support root cause analysis, continuous improvement initiatives, and QA / audit reporting by tracking trends and emerging risks. - Provide insights to support coaching, training, and informed business decision-making. - Maintain strict confidentiality and integrity of all QA and audit data. - Undertake other role-specific duties as required, including supporting the Compliance Manager.

Inova Health is looking for a dedicated Patient Financial Services Representative 4 - Insurance Follow Up to join our United Healthcare Payer team. This role will be full-time day shift from Monday - Friday, 8:00am - 5:00pm, Remote Role Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV The Patient Financial Services Representative 4 performs the duties of a Patient Financial Services Representative 3 and is responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims. Processes claim for multiple payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensures that all assigned claims meet clearinghouse and/or payer processing criteria. Ensures appropriate follow-up on assigned work lists while meeting all departmental productivity and quality review standards. Informs management of issues and potential resolutions regarding problems with the claims process. Provides support, education, and guidance to team members while performing duties, as assigned, in the absence of the supervisor or manager. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules Patient Financial Services Representative 4 Job Responsibilities: - Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence. - Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed. - Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity. - Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs. - Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt. - Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards. - Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures. - Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager. - May perform additional duties as assigned. Minimum Qualifications: - Education: Associate Degree or an additional three years of experience appropriate to the position under consideration - Experience: 3 years of Experience in revenue cycle, finance, customer service or data analytics Preferred Qualifications - Expertise in Insurance Follow-Up Authorizations highly preferred. - Proficiency in hospital billing systems (e.g., Epic) and insurance verification portals. - Insurance & Compliance Knowledge: Extensive understanding of Medicaid, Medicare, commercial insurance, and self-pay policies. Familiarity with HIPAA regulations and hospital financial assistance programs. - Analytical & Problem-Solving Skills: Ability to analyze patient accounts, identify discrepancies, and resolve billing or insurance issues effectively. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Manage accurate billing and collection of insurance claims, resolve claim processing issues with insurers, review payments for accuracy, prepare refunds and credit balances, and support team efforts to maintain compliance and patient relations.