Title: Identity and Access Management Operations Manager Location: Remote (United States) Job Description: Full time job requisition id R0014155 Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The IAM Operations Manager reports to the Senior Director of Identity and Access Management. You will be the operational center of gravity for the IAM program, translating strategy into execution, coaching staff, and maintaining the operational discipline that a mature IAM function demands. You bring deep technical grounding in IAM paired with organizational and people leadership skills. You will work remotely from any of our approved working states. #LI-Remote What You'll Do: - Lead and develop a team of IAM engineers across identity lifecycle management, access provisioning, privileged access, and authentication domains. - Manage daily operational relationships with multiple MSP partners, including performance monitoring, escalation management, and SLA/OLA enforcement. - Conduct regular 1:1s, performance reviews, and career development conversations to retain and grow talent. - Collaborate with leadership on staffing plans, capacity modeling, program finances, and contractor/MSP scope adjustments. - Own the operational health of IAM platforms including IGA (e.g., SailPoint, Strivacity), PAM (e.g., CyberArk), SSO/MFA (e.g., Microsoft Entra ID), and directory services (MS-Active Directory & Entra ID). - Drive request handling, problem and incident management, and root cause analysis for IAM-related disruptions according to ITIL-based processes. - Establish, monitor, and report on operational KPIs and SLAs; present performance dashboards to IAM leadership and institutional partners. - Oversee change management processes for IAM systems, ensuring minimal disruption to university operations during change windows. - Collaborate with other IT organizations (Support Services, Quality Assurance, Communications) in delivering value to SNHU partners (workforce and customers) - Maintain and mature runbooks, SOPs, and operational documentation to support knowledge transfer and continuity. - Ensure IAM operations comply with regulatory requirements including FERPA, GLBA, NIST 800-171, and institutional security policies. - Support access certification campaigns, audit evidence collection, and remediation of audit findings in partnership with Information Security and Internal Audit. - Participate in risk management activities and maintain the IAM operational risk register. - Be a leader in stabilizing and operationalizing IAM capabilities delivered during the build phase, transitioning projects into steady-state operations. - Identify and champion automation opportunities, and tooling enhancements that reduce toil and increase service quality. - Maintain close understanding of IAM architects, project managers, and business analysts to ensure operational readiness for new capabilities entering production. What We're Looking For: - 6+ years experience in identity and access management. - 2+ years in a team leader or management role. - Experience with enterprise IAM platforms such as SailPoint Identity Security Cloud, Microsoft Entra ID/Azure AD, or CyberArk. - Experience with enterprise support and reporting platforms such as Microsoft Power BI, Service Now, or O365 Toolset. - Experience managing MSP or vendor relationships in an operations context, including SLA governance and performance reporting. - Experience with ITIL service management principles (Incident, Change, Problem, and Service Level Management). - Experience with identity governance concepts: joiner/mover/leaver lifecycle, role-based access control (RBAC), access certifications, and segregation of duties (SoD). We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $113,908.00 - $182,287.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $125,868.00 - $170,293.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave

Title: Senior Scheduling Coordinator Location: Minneapolis, Minnesota Work Type: Hybrid, Full Time Job ID: R26_1135 Job Description: About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description The Scheduling Coordinator partners with up to six external Regional Vice Presidents to develop a robust activity schedule based on their travel rotation. Proactively contact advisors to schedule and communicate the value proposition of meeting with a RiverSource wholesaler. Is the point of contact for scheduling meetings, maintaining the calendar and reporting on results and efforts. Key Responsibilities - Schedule and reschedule meetings for each Regional Vice President - Map out travel patterns within a loop to optimize appointment scheduling - Manage advisor expectations regarding RVP's availability and conflicts - Work with RVPs' to create a message that increases an advisor’s willingness to schedule an appointment and articulate the value an advisor will receive by meeting with the RVP - Work independently to develop criteria for creating a targeted list of advisors and recommend it to the RVP. Incorporate segmentation strategies and calling plans. - Build and maintain advisor and field office relationships. - Generate event attendance and follow-up appointments from events. - General admin support including updated advisor records with new contact information, track and report results and activity efforts. Required Qualifications - High school or GED. - 1 - 3 years relevant experience required. - Strong written and verbal communication skills. - Ability to multi-task, quickly change direction and independently prioritize work in order to support multiple people. - Ability to anticipate needs and make independent judgments given limited supervision. - Demonstrated service orientation with a focus on quality, accuracy and attention to detail. - Strong computer skills. Preferred Qualifications - Knowledge of a sales organization and/or previous experience in a sales environment - SalesForce experience Visa Sponsorship Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Base Pay Salary The estimated hourly rate for this role is $24.42 - 33.60/ hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Line of Business RSA Annuities

Role Description We’re looking for a detail-oriented and customer-focused Customer Operations Associate to join our team. - Support day-to-day customer operations and ensure smooth workflows - Respond to customer inquiries and resolve issues with professionalism and empathy - Collaborate with internal teams (support, product, and operations) to improve the customer journey - Maintain accurate records of customer interactions and operational data - Help track performance metrics and contribute to reporting Qualifications - Strong communication skills (written and verbal) - Highly organized with excellent attention to detail - A proactive problem-solver who takes initiative - Comfortable working independently in a remote setup Benefits - 100% remote—work from anywhere - Flexible work environment - Supportive and collaborative team culture - Growth and learning opportunities How to Apply Send us your resume along with a short note about why you’re excited about this role. We’d love to hear how you can help us create exceptional customer experiences!

Title: Supervisor, Collections Operations (R13291) Location: León Guanajuato, MX Hybrid Job Description: ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. JOB OVERVIEW We are seeking a motivated Collections Supervisor to lead and inspire a team of agents in a fast-paced call center environment. This role is responsible for overseeing the collection of delinquent accounts on both secured and unsecured loans through inbound and outbound communications. The ideal candidate will bring strong leadership, coaching, and problem-solving skills to ensure the team consistently meets performance goals while delivering excellent service to our members. RESPONSIBILITIES - Lead, coach, and develop a team of collection agents to achieve performance goals and maintain service quality. - Track and analyze key performance indicators (KPIs), including delinquency rates, roll-back/forward rates, recovery rates, promise-to-pay conversion, tool enrollment rates, and first-call resolution rates, ensuring targets are consistently met or exceeded. - Monitor agent occupancy and utilization rates to ensure optimal productivity and identify efficiency improvements. - Develop and implement strategies to meet KPI targets while ensuring compliance with all regulations. - Maintain up-to-date knowledge of legal and compliance requirements (e.g., FDCPA, UDAAP, TCPA) and ensure all team activities align with these standards. - Conduct regular performance reviews with agents, establishing clear development plans. - Recognize and reward high-performing team members to foster motivation and engagement. - Implement call calibration sessions to ensure consistency and alignment in negotiation call flows. - Partner with the Senior Supervisor of Operations to ensure alignment with corporate policies and procedures. - Oversee day-to-day call handling processes; step in to handle calls when needed. REQUIREMENTS - Bilingual in English and Spanish (required). - High school diploma (or equivalent). - Strong verbal and written communication skills. - Previous collections experience preferred. - Ability to work on-site at the León Mulza location, with a hybrid option (subject to recall based on business needs). - Flexibility to work full-time, including weekends, holidays, and rotating morning/afternoon shifts Required Knowledge & Skills - Proficiency with CRM systems and accurate typing skills. - Solid knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). - Strong organizational, leadership, and problem-solving abilities. Why Join Us? As a Collections Supervisor, you’ll have the opportunity to make a direct impact by supporting your team’s growth, improving processes, and ensuring members receive the highest level of service. If you thrive in a dynamic environment and are passionate about leading others to success, we’d love to hear from you. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).