Role Description We’re looking for a detail-oriented and customer-focused Customer Operations Associate to join our team. - Support day-to-day customer operations and ensure smooth workflows - Respond to customer inquiries and resolve issues with professionalism and empathy - Collaborate with internal teams (support, product, and operations) to improve the customer journey - Maintain accurate records of customer interactions and operational data - Help track performance metrics and contribute to reporting Qualifications - Strong communication skills (written and verbal) - Highly organized with excellent attention to detail - A proactive problem-solver who takes initiative - Comfortable working independently in a remote setup Benefits - 100% remote—work from anywhere - Flexible work environment - Supportive and collaborative team culture - Growth and learning opportunities How to Apply Send us your resume along with a short note about why you’re excited about this role. We’d love to hear how you can help us create exceptional customer experiences!

Title: Supervisor, Collections Operations (R13291) Location: León Guanajuato, MX Hybrid Job Description: ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. JOB OVERVIEW We are seeking a motivated Collections Supervisor to lead and inspire a team of agents in a fast-paced call center environment. This role is responsible for overseeing the collection of delinquent accounts on both secured and unsecured loans through inbound and outbound communications. The ideal candidate will bring strong leadership, coaching, and problem-solving skills to ensure the team consistently meets performance goals while delivering excellent service to our members. RESPONSIBILITIES - Lead, coach, and develop a team of collection agents to achieve performance goals and maintain service quality. - Track and analyze key performance indicators (KPIs), including delinquency rates, roll-back/forward rates, recovery rates, promise-to-pay conversion, tool enrollment rates, and first-call resolution rates, ensuring targets are consistently met or exceeded. - Monitor agent occupancy and utilization rates to ensure optimal productivity and identify efficiency improvements. - Develop and implement strategies to meet KPI targets while ensuring compliance with all regulations. - Maintain up-to-date knowledge of legal and compliance requirements (e.g., FDCPA, UDAAP, TCPA) and ensure all team activities align with these standards. - Conduct regular performance reviews with agents, establishing clear development plans. - Recognize and reward high-performing team members to foster motivation and engagement. - Implement call calibration sessions to ensure consistency and alignment in negotiation call flows. - Partner with the Senior Supervisor of Operations to ensure alignment with corporate policies and procedures. - Oversee day-to-day call handling processes; step in to handle calls when needed. REQUIREMENTS - Bilingual in English and Spanish (required). - High school diploma (or equivalent). - Strong verbal and written communication skills. - Previous collections experience preferred. - Ability to work on-site at the León Mulza location, with a hybrid option (subject to recall based on business needs). - Flexibility to work full-time, including weekends, holidays, and rotating morning/afternoon shifts Required Knowledge & Skills - Proficiency with CRM systems and accurate typing skills. - Solid knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). - Strong organizational, leadership, and problem-solving abilities. Why Join Us? As a Collections Supervisor, you’ll have the opportunity to make a direct impact by supporting your team’s growth, improving processes, and ensuring members receive the highest level of service. If you thrive in a dynamic environment and are passionate about leading others to success, we’d love to hear from you. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

We have an exciting opportunity for an IT Services & Operations Solutions Manager to join the IT Team! In this role, you will effectively lead and mature the organisation’s IT Service Desk and user support functions, ensuring high‑quality, efficient, and modern technical support across all regions. This positon has the ability to be based in any of our main offices in Perth, Brisbane, Sydney and Melbourne. Who we are Webuild in Australia is comprised of Webuild, Clough and e2o. Together, we are a pioneering project delivery company. We harness innovative engineering and construction solutions to improve peoples’ lives today and tomorrow. We deliver large, complex projects for the infrastructure, energy, and resources industries, underpinned by a dedication to innovation, sustainability and getting the job done safely and efficiently. Our business is built on a foundation of strong values, earning us a respected reputation as an employer of a diverse and talented workforce who share in our passion for projects. We are committed to providing our people with opportunities to learn, grow and thrive. By investing in their careers, we are not only supporting the growth of the engineering and construction industries, but ensuing Australia is well-positioned to deliver the nation-building projects that will enable a more sustainable future. Who you are Innovative. Curious. Passionate. Creative. These are just a few words that describe you. Your focus will include: - Manage the Service Desk team across all manned locations in the Australian region. - Own and govern the ITSM platform (Freshservice), ensuring adoption of ITIL‑aligned processes (Incident, Request, Problem, Change, CMDB, Knowledge). - Define and maintain service standards, KPIs, SLAs, and reporting dashboards to drive a high‑performance culture. - Identify and implement opportunities to automate manual, repetitive, or high‑volume support tasks to improve efficiency, reduce response times, and enhance overall service quality. - Design, build, and maintain automated workflows across service delivery processes, including onboarding, access provisioning, device readiness, request fulfilment, and incident handling. - Expand and maintain self‑service capabilities, including automated request pathways, guided digital workflows, and knowledge‑driven solutions, to reduce reliance on human intervention and empower - users. What you will bring to the team: - Strong knowledge of IT service management and service desk operations. - Excellent knowledge of modern IT Service Management (ITSM) toolsets – Freshservice desirable. - Excellent knowledge of modern Mobile Device Management (MDM) toolsets – Microsoft Intune, Autopilot desirable. - Excellent knowledge and experience in directory administration - Microsoft 365, Active Directory and Entra ID desired - Excellent leadership and team management skills. - Solid technical background with an ability to give instructions to a non-technical audience. Clough’s people enjoy: - A competitive remuneration package - Industry leading paid parental leave program from the day you join - Flexible and remote work options to manage work and lifestyle commitments - Ongoing learning and development opportunities (through Engineers Australia, AIM Training, LinkedIn Learning and more) - Excellent end of trip facilities and free gym onsite   - Numerous mental health and well-being programs  - Special offers on private health insurance, salary packaging, banking, retail and more - Exposure to a range of iconic projects and industries   - Salary continuance insurance (criteria applies) We’re building a diverse workforce We are committed to building a workforce that reflects the communities in which we work and live, fostering an inclusive environment that accepts every person, embraces their strengths and differences, and provides opportunities for all to achieve their full potential. We are a certified Employer of Choice for Gender Equality by the Workplace Gender Equality Agency, a WORK180 Endorsed Employer for All Women, a signatory of the Veterans’ Employment Commitment, a partner of Pride in Diversity as LGBTQIA+ allies, and an active member of CEOs for Gender Equity. Guided by our Reconciliation Action Plan, we are committed to providing meaningful training and employment opportunities to deliver positive outcomes for Aboriginal and Torres Strait Islander Peoples. As an employer of choice, we strongly encourage applications from individuals of all backgrounds, including women, veterans, Aboriginal and Torres Strait Islander Peoples, and candidates with culturally diverse backgrounds. Apply now to join us! Once we receive your application, it will be reviewed for shortlisting. Should your application be shortlisted we will contact you. Please note: We reserve the right to commence the shortlisting process for this role immediately and the right to remove the advertisement before the closing date. Agency submissions will not be considered for this position. #LI-DW1

Job Type: Full-Time Location: 100% Remote Timezone: US(PST) About the Role We’re looking for a highly operational, detail-obsessed Marketplace Operations Manager to own and optimize our presence across key eCommerce channels, including Amazon, TikTok Shop, Shopify, and emerging marketplaces like Treet. This person is not just strategic—they are an execution machine who ensures everything runs flawlessly behind the scenes: inventory, listings, order flow, promotions, and platform health. What You’ll Own End-to-End Marketplace Operations - Own daily operations across Amazon, TikTok Shop, Shopify, and other marketplaces - Ensure listings are live, accurate, optimized, and compliant - Monitor account health, performance metrics, and platform alerts Inventory & Logistics Management - Track inventory across all channels and prevent stockouts/overselling - Coordinate with 3PLs, suppliers, and internal teams on fulfillment - Manage FBA/FBM logistics, inbound shipments, and forecasting Listing & Catalog Management - Create, update, and optimize product listings (titles, images, PDPs) - Ensure proper categorization, pricing accuracy, and variant structure - Troubleshoot listing issues, suppressions, and backend errors Order & Customer Experience: - Oversee order flow across all platforms - Ensure SLAs are met for fulfillment, returns, and customer inquiries - Identify and resolve operational bottlenecks impacting CX Promotions & Campaign Execution: - Launch and manage promotions, discounts, bundles, and product drops - Coordinate with marketing teams for TikTok Shop activations and campaigns - Support product launches and seasonal initiatives Performance Tracking & Optimization: - Monitor KPIs: conversion rates, AOV, sell-through, inventory turns - Identify opportunities to improve efficiency, margin, and growth - Build dashboards and reporting to track marketplace performance What We’re Looking For - 3–6+ years managing Amazon + at least one additional marketplace (TikTok Shop, Shopify, Walmart, etc.) - Deep understanding of: Amazon Seller Central (FBA/FBM, listings, account health), TikTok Shop operations and workflows, Shopify backend + integrations - Strong operational mindset — you solve problems fast and proactively - Experience coordinating with 3PLs, supply chain, and fulfillment partners - Highly detail-oriented with the ability to manage multiple SKUs and channels simultaneously - Comfortable with data, reporting, and performance tracking