Title: Senior Scheduling Coordinator Location: Minneapolis, Minnesota Work Type: Hybrid, Full Time Job ID: R26_1135 Job Description: About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description The Scheduling Coordinator partners with up to six external Regional Vice Presidents to develop a robust activity schedule based on their travel rotation. Proactively contact advisors to schedule and communicate the value proposition of meeting with a RiverSource wholesaler. Is the point of contact for scheduling meetings, maintaining the calendar and reporting on results and efforts. Key Responsibilities - Schedule and reschedule meetings for each Regional Vice President - Map out travel patterns within a loop to optimize appointment scheduling - Manage advisor expectations regarding RVP's availability and conflicts - Work with RVPs' to create a message that increases an advisor’s willingness to schedule an appointment and articulate the value an advisor will receive by meeting with the RVP - Work independently to develop criteria for creating a targeted list of advisors and recommend it to the RVP. Incorporate segmentation strategies and calling plans. - Build and maintain advisor and field office relationships. - Generate event attendance and follow-up appointments from events. - General admin support including updated advisor records with new contact information, track and report results and activity efforts. Required Qualifications - High school or GED. - 1 - 3 years relevant experience required. - Strong written and verbal communication skills. - Ability to multi-task, quickly change direction and independently prioritize work in order to support multiple people. - Ability to anticipate needs and make independent judgments given limited supervision. - Demonstrated service orientation with a focus on quality, accuracy and attention to detail. - Strong computer skills. Preferred Qualifications - Knowledge of a sales organization and/or previous experience in a sales environment - SalesForce experience Visa Sponsorship Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Base Pay Salary The estimated hourly rate for this role is $24.42 - 33.60/ hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Line of Business RSA Annuities

Role Description We’re looking for a detail-oriented and customer-focused Customer Operations Associate to join our team. - Support day-to-day customer operations and ensure smooth workflows - Respond to customer inquiries and resolve issues with professionalism and empathy - Collaborate with internal teams (support, product, and operations) to improve the customer journey - Maintain accurate records of customer interactions and operational data - Help track performance metrics and contribute to reporting Qualifications - Strong communication skills (written and verbal) - Highly organized with excellent attention to detail - A proactive problem-solver who takes initiative - Comfortable working independently in a remote setup Benefits - 100% remote—work from anywhere - Flexible work environment - Supportive and collaborative team culture - Growth and learning opportunities How to Apply Send us your resume along with a short note about why you’re excited about this role. We’d love to hear how you can help us create exceptional customer experiences!

Title: Supervisor, Collections Operations (R13291) Location: León Guanajuato, MX Hybrid Job Description: ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. JOB OVERVIEW We are seeking a motivated Collections Supervisor to lead and inspire a team of agents in a fast-paced call center environment. This role is responsible for overseeing the collection of delinquent accounts on both secured and unsecured loans through inbound and outbound communications. The ideal candidate will bring strong leadership, coaching, and problem-solving skills to ensure the team consistently meets performance goals while delivering excellent service to our members. RESPONSIBILITIES - Lead, coach, and develop a team of collection agents to achieve performance goals and maintain service quality. - Track and analyze key performance indicators (KPIs), including delinquency rates, roll-back/forward rates, recovery rates, promise-to-pay conversion, tool enrollment rates, and first-call resolution rates, ensuring targets are consistently met or exceeded. - Monitor agent occupancy and utilization rates to ensure optimal productivity and identify efficiency improvements. - Develop and implement strategies to meet KPI targets while ensuring compliance with all regulations. - Maintain up-to-date knowledge of legal and compliance requirements (e.g., FDCPA, UDAAP, TCPA) and ensure all team activities align with these standards. - Conduct regular performance reviews with agents, establishing clear development plans. - Recognize and reward high-performing team members to foster motivation and engagement. - Implement call calibration sessions to ensure consistency and alignment in negotiation call flows. - Partner with the Senior Supervisor of Operations to ensure alignment with corporate policies and procedures. - Oversee day-to-day call handling processes; step in to handle calls when needed. REQUIREMENTS - Bilingual in English and Spanish (required). - High school diploma (or equivalent). - Strong verbal and written communication skills. - Previous collections experience preferred. - Ability to work on-site at the León Mulza location, with a hybrid option (subject to recall based on business needs). - Flexibility to work full-time, including weekends, holidays, and rotating morning/afternoon shifts Required Knowledge & Skills - Proficiency with CRM systems and accurate typing skills. - Solid knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). - Strong organizational, leadership, and problem-solving abilities. Why Join Us? As a Collections Supervisor, you’ll have the opportunity to make a direct impact by supporting your team’s growth, improving processes, and ensuring members receive the highest level of service. If you thrive in a dynamic environment and are passionate about leading others to success, we’d love to hear from you. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

We have an exciting opportunity for an IT Services & Operations Solutions Manager to join the IT Team! In this role, you will effectively lead and mature the organisation’s IT Service Desk and user support functions, ensuring high‑quality, efficient, and modern technical support across all regions. This positon has the ability to be based in any of our main offices in Perth, Brisbane, Sydney and Melbourne. Who we are Webuild in Australia is comprised of Webuild, Clough and e2o. Together, we are a pioneering project delivery company. We harness innovative engineering and construction solutions to improve peoples’ lives today and tomorrow. We deliver large, complex projects for the infrastructure, energy, and resources industries, underpinned by a dedication to innovation, sustainability and getting the job done safely and efficiently. Our business is built on a foundation of strong values, earning us a respected reputation as an employer of a diverse and talented workforce who share in our passion for projects. We are committed to providing our people with opportunities to learn, grow and thrive. By investing in their careers, we are not only supporting the growth of the engineering and construction industries, but ensuing Australia is well-positioned to deliver the nation-building projects that will enable a more sustainable future. Who you are Innovative. Curious. Passionate. Creative. These are just a few words that describe you. Your focus will include: - Manage the Service Desk team across all manned locations in the Australian region. - Own and govern the ITSM platform (Freshservice), ensuring adoption of ITIL‑aligned processes (Incident, Request, Problem, Change, CMDB, Knowledge). - Define and maintain service standards, KPIs, SLAs, and reporting dashboards to drive a high‑performance culture. - Identify and implement opportunities to automate manual, repetitive, or high‑volume support tasks to improve efficiency, reduce response times, and enhance overall service quality. - Design, build, and maintain automated workflows across service delivery processes, including onboarding, access provisioning, device readiness, request fulfilment, and incident handling. - Expand and maintain self‑service capabilities, including automated request pathways, guided digital workflows, and knowledge‑driven solutions, to reduce reliance on human intervention and empower - users. What you will bring to the team: - Strong knowledge of IT service management and service desk operations. - Excellent knowledge of modern IT Service Management (ITSM) toolsets – Freshservice desirable. - Excellent knowledge of modern Mobile Device Management (MDM) toolsets – Microsoft Intune, Autopilot desirable. - Excellent knowledge and experience in directory administration - Microsoft 365, Active Directory and Entra ID desired - Excellent leadership and team management skills. - Solid technical background with an ability to give instructions to a non-technical audience. Clough’s people enjoy: - A competitive remuneration package - Industry leading paid parental leave program from the day you join - Flexible and remote work options to manage work and lifestyle commitments - Ongoing learning and development opportunities (through Engineers Australia, AIM Training, LinkedIn Learning and more) - Excellent end of trip facilities and free gym onsite   - Numerous mental health and well-being programs  - Special offers on private health insurance, salary packaging, banking, retail and more - Exposure to a range of iconic projects and industries   - Salary continuance insurance (criteria applies) We’re building a diverse workforce We are committed to building a workforce that reflects the communities in which we work and live, fostering an inclusive environment that accepts every person, embraces their strengths and differences, and provides opportunities for all to achieve their full potential. We are a certified Employer of Choice for Gender Equality by the Workplace Gender Equality Agency, a WORK180 Endorsed Employer for All Women, a signatory of the Veterans’ Employment Commitment, a partner of Pride in Diversity as LGBTQIA+ allies, and an active member of CEOs for Gender Equity. Guided by our Reconciliation Action Plan, we are committed to providing meaningful training and employment opportunities to deliver positive outcomes for Aboriginal and Torres Strait Islander Peoples. As an employer of choice, we strongly encourage applications from individuals of all backgrounds, including women, veterans, Aboriginal and Torres Strait Islander Peoples, and candidates with culturally diverse backgrounds. Apply now to join us! Once we receive your application, it will be reviewed for shortlisting. Should your application be shortlisted we will contact you. Please note: We reserve the right to commence the shortlisting process for this role immediately and the right to remove the advertisement before the closing date. Agency submissions will not be considered for this position. #LI-DW1