Who are we seeking? We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you! About Us We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction. What will you do? - Manage customer inquiries via tickets and live chat, providing accurate and timely assistance. - Troubleshoot product or service-related issues and ensure resolutions meet quality standards. - Update and maintain the Knowledge Center to help customers find information easily. - Collaborate with internal teams to share customer insights and suggest process improvements. - Identify recurring issues and contribute ideas to improve efficiency and user experience.

• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends • Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks • Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more • Go above and beyond for our customers • Attend 1 on 1 and group strategy meetings weekly • As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole

• Provides client support via chat; assisting with client inquiries, troubleshooting and general support • Respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues • Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email • Agents may be asked to transition to between channels at any time

Job Title: Customer Care Representative (Voice and Non-Voice) Job Type: Full-Time (Remote) Compensation: Up to AUD 1,500/month (based on experience and qualifications) Work Schedule: Full-time Experience: 2-5+ years Who We Are At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere. Role Overview The Customer Care Representative will handle customer inquiries across multiple channels including voice calls, chat, and email. This role requires someone who is customer focused, empathetic, and capable of delivering clear and timely support. You will serve as the frontline representative of the client's brand, ensuring customers receive helpful, accurate, and positive experiences across every interaction. Key Responsibilities - Respond to customer inquiries through phone, chat, and email in a professional and friendly manner - Provide accurate product or service information and troubleshoot customer concerns - Process requests, document interactions, and update customer records - Escalate complex cases to appropriate teams while ensuring proper follow up - Meet performance metrics such as response time, resolution rate, and customer satisfaction - Maintain up to date knowledge of company products, services, policies, and processes - Handle customer feedback, complaints, and special requests with empathy and problem solving - Contribute to a positive customer experience by consistently delivering high quality service