• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends • Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks • Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more • Go above and beyond for our customers • Attend 1 on 1 and group strategy meetings weekly • As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole

• Provides client support via chat; assisting with client inquiries, troubleshooting and general support • Respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues • Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email • Agents may be asked to transition to between channels at any time

Job Title: Customer Care Representative (Voice and Non-Voice) Job Type: Full-Time (Remote) Compensation: Up to AUD 1,500/month (based on experience and qualifications) Work Schedule: Full-time Experience: 2-5+ years Who We Are At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere. Role Overview The Customer Care Representative will handle customer inquiries across multiple channels including voice calls, chat, and email. This role requires someone who is customer focused, empathetic, and capable of delivering clear and timely support. You will serve as the frontline representative of the client's brand, ensuring customers receive helpful, accurate, and positive experiences across every interaction. Key Responsibilities - Respond to customer inquiries through phone, chat, and email in a professional and friendly manner - Provide accurate product or service information and troubleshoot customer concerns - Process requests, document interactions, and update customer records - Escalate complex cases to appropriate teams while ensuring proper follow up - Meet performance metrics such as response time, resolution rate, and customer satisfaction - Maintain up to date knowledge of company products, services, policies, and processes - Handle customer feedback, complaints, and special requests with empathy and problem solving - Contribute to a positive customer experience by consistently delivering high quality service

About the Role: Join our team as a Customer Planning Specialist, assisting clients by organizing vacation plans and coordinating detailed itineraries in a remote environment. In this role, you will support individuals and families by helping them organize their vacation details, coordinate reservations, and ensure that all itinerary elements are clearly documented and easy to follow. Your focus will be on organization, accuracy, and maintaining a structured planning process. As a Customer Planning Specialist, you will assist with organizing vacation arrangements that may include accommodations, transportation, and scheduled activities. Many plans involve multiple steps and coordination points, so attention to detail and workflow management are essential. You will help ensure that confirmations are accurate and timelines are clearly structured. You will also maintain communication by providing updates and ensuring that all planning information is clear and accessible. This position is fully remote and well suited for individuals who enjoy structured planning and client support. Responsibilities: - Assist clients with organizing vacation plans - Coordinate reservations and confirmations - Maintain accurate documentation and records - Ensure structured planning workflows - Communicate updates clearly Qualifications: - Strong communication and organizational skills - Detail-oriented with dependable follow-through - Comfortable working independently - Ability to manage multiple planning tasks What We Offer: - Training and onboarding support - Flexible remote scheduling - Performance-based pay structure - Professional mentorship and support - Access to planning systems