Job Type: Full-Time Location: 100% Remote Timezone: US(PST) About the Role We’re looking for a highly operational, detail-obsessed Marketplace Operations Manager to own and optimize our presence across key eCommerce channels, including Amazon, TikTok Shop, Shopify, and emerging marketplaces like Treet. This person is not just strategic—they are an execution machine who ensures everything runs flawlessly behind the scenes: inventory, listings, order flow, promotions, and platform health. What You’ll Own End-to-End Marketplace Operations - Own daily operations across Amazon, TikTok Shop, Shopify, and other marketplaces - Ensure listings are live, accurate, optimized, and compliant - Monitor account health, performance metrics, and platform alerts Inventory & Logistics Management - Track inventory across all channels and prevent stockouts/overselling - Coordinate with 3PLs, suppliers, and internal teams on fulfillment - Manage FBA/FBM logistics, inbound shipments, and forecasting Listing & Catalog Management - Create, update, and optimize product listings (titles, images, PDPs) - Ensure proper categorization, pricing accuracy, and variant structure - Troubleshoot listing issues, suppressions, and backend errors Order & Customer Experience: - Oversee order flow across all platforms - Ensure SLAs are met for fulfillment, returns, and customer inquiries - Identify and resolve operational bottlenecks impacting CX Promotions & Campaign Execution: - Launch and manage promotions, discounts, bundles, and product drops - Coordinate with marketing teams for TikTok Shop activations and campaigns - Support product launches and seasonal initiatives Performance Tracking & Optimization: - Monitor KPIs: conversion rates, AOV, sell-through, inventory turns - Identify opportunities to improve efficiency, margin, and growth - Build dashboards and reporting to track marketplace performance What We’re Looking For - 3–6+ years managing Amazon + at least one additional marketplace (TikTok Shop, Shopify, Walmart, etc.) - Deep understanding of: Amazon Seller Central (FBA/FBM, listings, account health), TikTok Shop operations and workflows, Shopify backend + integrations - Strong operational mindset — you solve problems fast and proactively - Experience coordinating with 3PLs, supply chain, and fulfillment partners - Highly detail-oriented with the ability to manage multiple SKUs and channels simultaneously - Comfortable with data, reporting, and performance tracking

Job Type: Full-Time Location: 100% Remote Timezone: US(PST) About the Role We’re looking for a highly operational, detail-obsessed Marketplace Operations Manager to own and optimize our presence across key eCommerce channels, including Amazon, TikTok Shop, Shopify, and emerging marketplaces like Treet. This person is not just strategic—they are an execution machine who ensures everything runs flawlessly behind the scenes: inventory, listings, order flow, promotions, and platform health. What You’ll Own End-to-End Marketplace Operations - Own daily operations across Amazon, TikTok Shop, Shopify, and other marketplaces - Ensure listings are live, accurate, optimized, and compliant - Monitor account health, performance metrics, and platform alerts Inventory & Logistics Management - Track inventory across all channels and prevent stockouts/overselling - Coordinate with 3PLs, suppliers, and internal teams on fulfillment - Manage FBA/FBM logistics, inbound shipments, and forecasting Listing & Catalog Management - Create, update, and optimize product listings (titles, images, PDPs) - Ensure proper categorization, pricing accuracy, and variant structure - Troubleshoot listing issues, suppressions, and backend errors Order & Customer Experience: - Oversee order flow across all platforms - Ensure SLAs are met for fulfillment, returns, and customer inquiries - Identify and resolve operational bottlenecks impacting CX Promotions & Campaign Execution: - Launch and manage promotions, discounts, bundles, and product drops - Coordinate with marketing teams for TikTok Shop activations and campaigns - Support product launches and seasonal initiatives Performance Tracking & Optimization: - Monitor KPIs: conversion rates, AOV, sell-through, inventory turns - Identify opportunities to improve efficiency, margin, and growth - Build dashboards and reporting to track marketplace performance What We’re Looking For - 3–6+ years managing Amazon + at least one additional marketplace (TikTok Shop, Shopify, Walmart, etc.) - Deep understanding of: Amazon Seller Central (FBA/FBM, listings, account health), TikTok Shop operations and workflows, Shopify backend + integrations - Strong operational mindset — you solve problems fast and proactively - Experience coordinating with 3PLs, supply chain, and fulfillment partners - Highly detail-oriented with the ability to manage multiple SKUs and channels simultaneously - Comfortable with data, reporting, and performance tracking

Band Level 5 Job Description Summary #LI-Hybrid Join Novartis and have the opportunity to lead and scale a global, in house web operations capability supporting all US promoted brands, delivering compliant, high quality digital experiences while driving measurable gains in efficiency, quality, and cost. As Associate Director, Web Operations, you will own end to end production, establish fit for purpose standards and processes, and serve as a key partner across Integrated Marketing Operations, agency partners, and cross functional stakeholders. Leading globally distributed teams, you will continuously elevate web operations to enable greater agility, speed, and execution excellence—helping the organization operate more strategically in service of improving patients’ lives. This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require up to 5% travel. Job Description Key responsibilities: - Leadership: Lead end‑to‑end delivery, governance, and day-to-day operations of centralized Web Operations services, ensuring effective planning, execution, stakeholder engagement, and communication to meet timelines, cost, quality standards, and compliance requirements. - Team Leadership: Build, mobilize, and manage cross‑functional teams across regions, aligning resources, roles, and responsibilities to enable consistent delivery and a high‑performing collaborative operating model. - Functional Leadership: Lead and develop Web Operations talent across locations, reinforcing Novartis' values, strengthening capabilities, and supporting team performance and engagement. - Channel Expertise: Act as a CMS subject‑matter expert, guiding best practices in website management and providing practical direction to maintain high standards, drive continuous improvement, and support innovation in web operations - Stakeholder Management: Serve as the primary point of contact for business partners, translating requirements into effective solutions and managing execution, risks, and issues to ensure timely delivery of services and outcomes. - Product Collaboration: Partner with the Drupal platform product team and IT stakeholders to support roadmap execution, enable scaled operations for new features, and ensure compliant content deployment. - Automation & Efficiency: Identify and implement automation and process improvements to reduce manual effort, improve productivity, and support new launches without increasing spend. - Continuous Improvement: Champion standardized processes, operational best practices, and continuous improvement initiatives across Web Operations. - Performance & Compliance: Establish and monitor operational metrics and benchmarks, ensuring performance targets are met, while maintaining regulatory and compliance processes. - Demand & Financial Management: Manage demand, priorities, and budgets, providing oversight of productivity, operating costs, and quality performance to support Web Operations’ overall delivery objectives. ​Essential Requirements: - 5+ years of experience in commercial design, marketing, or program management within a creative/advertising agency, consulting firm, in‑house agency, or marketing organization, including leading resources and teams in complex, matrixed environments. - Experience leading Commercial and/or Marketing Operations within the pharmaceutical or another regulated industry, with the ability to translate operational best practices into effective commercial execution. - Strong CMS expertise, with hands‑on experience managing and optimizing content workflows. - Solid understanding of web technologies, including responsive design principles, accessibility standards, design systems, and SEO best practices. - Experience leveraging web analytics (e.g., Google Analytics) to measure performance, generate insights, and continuously improve website effectiveness. - Demonstrated ability to drive operational efficiency, including experience with automation tools and techniques to streamline workflows and improve productivity. - Proven cross‑functional leadership skills, with experience influencing stakeholders, developing talent, and leading teams across functions and geographies. - Strong communication, presentation, and program management skills, with a track record of delivering results, managing priorities, and maintaining accountability through operational and financial metrics. Desirable Requirements: - Drupal experience strongly preferred. Novartis Compensation Summary: The salary for this position is expected to range between $152,600 and $283,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings Salary Range $152,600.00 - $283,400.00 Skills Desired Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual to join our team as a Senior Incentive Processor! In this role, you will play a critical part in supporting Energy Trust of Oregon’s Business Lighting incentives. You will manage and control the processing of rebate and incentive applications for small‑ and medium‑business customers installing lighting upgrades, ensuring accuracy, quality, and compliance across all program requirements. This position is highly detail‑oriented and service‑focused. You will support both direct install and midstream (incentive discount) channels, review new incoming projects for eligibility, assist contractors and distributors, respond to program inquiries, and help maintain the integrity of weekly incentive releases. You will also contribute to onboarding, training, and broader process improvement efforts across the team. Key responsibilities include: Incentive Processing & Documentation - Process new lighting incentive applications for the direct install and midstream channels, including initial QC and eligibility screening. - Review and validate documentation—including invoices, forms, project details, and supporting materials—to ensure program compliance. - Build and manage project records in multiple proprietary databases and internal systems. - Support weekly incentive payment release cycles, including QC and correction processing. - Maintain clear, consistent documentation of workflows and data‑entry procedures. Customer Care & Communication - Respond to incoming questions via the program phone line and inbox. - Provide respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps. - Support callers from small and medium businesses, trade allies, contractors, distributors, and occasional downstream lighting inquiries. - Maintain confidentiality of business and customer information at all times. Program Support & Collaboration - Assist internal departments with questions regarding incentives, requirements, and industry standards. - Support the outreach team by offering contractor/trade ally assistance and customer‑facing information. - Participate in weekly client touchpoints to communicate payment details, corrections, and special considerations. - Support system enhancements by assisting in database design, updates, and testing. - Contribute to cross‑functional process improvements that positively impact incentive processing speed and accuracy. Key Skills: - Strong attention to detail, accuracy, and quality over speed - Ability to pivot between tasks quickly and adapt to shifting priorities - Excellent customer‑service skills with the ability to communicate clearly and professionally - Data‑entry proficiency across multiple systems; comfort learning new databases - Ability to stay organized and focused, even in fast‑changing workflows - Strong problem‑solving mindset and willingness to ask questions when needed - Experience working on phones, with customers, or in service‑oriented roles (highly beneficial) - Ability to work well both independently and as part of a close‑knit team In this exciting career opportunity, you will have… - 1–3 years of relevant experience - A high school diploma or equivalent required; Associate’s degree preferred - Experience in customer service, administrative operations, incentive processing, or detailed data processing - A desire to contribute to clean‑energy efforts and support local Oregon businesses - The ability to work fully remote within Oregon Target Compensation: $26.00 per hour Compensation Range $19.80 - $29.70Currency USDType Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.