• Develop and execute a comprehensive enterprise sales strategy to drive new business growth • Set and achieve ambitious revenue targets, with a focus on net-new client acquisition • Identify and pursue opportunities within jumbo and national employer groups • Build and scale a repeatable, high-performing sales process • Build and maintain strong relationships with brokers, consultants, and enterprise employer clients • Partner with clients to understand their unique needs and work with internal teams to tailor solutions accordingly • Serve as a trusted advisor on health plan solutions and benefits strategy • Stay informed about industry trends, competitor offerings, and regulatory changes • Collaborate with product and marketing teams to refine offerings based on market feedback and client insights • Partner with finance, operations, and member experience teams to ensure seamless client onboarding and ongoing support • Provide input on pricing strategies, service enhancements, and value propositions

• Achieves sales revenue, EBITDA, and individual goals • Drives new customer business through networking, referrals, and cold calling • Conducts sales presentations and product demonstrations to contractors and direct customers • Collect customer requirements to quote Request for Proposals from customers including drawings, specifications, and contract terms • Facilitate communications between AGI Quote Team and end-users to ensure accurate cost estimating • Sources and manages distribution channels as needed • Develops and cultivates positive relationships with customers at all levels of the organization

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Solution Sales Executive will oversee market success of ServiceNow's Operational Technology, Industrial Connected Workforce Solution. Our Operational Technology (OT), products are built on our ServiceNow AI Platform and create a single source of truth and action for operating teams to ensure industrial processes execute consistently and continuously improve. What you get to do in this role: The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. - Support territory strategy and planning to improve vertical agreement, account use case targeting and execution, related to OT/Industrial Connected Workflow sales pursuits - Provide input to Core Account Executive (AE) during the account planning process based on territory strategy and recommendation - Ensure recommendation to territory strategy and account planning is aligned with ServiceNow's Value principles - Support customers to envision the value of industrial digital transformation for the daily activities of operating teams and support development of strategy by partnering with rest of account team, customer and partners. - Interlock with Solution Consultants (SC) & Specialist OT SC on Capability Roadmap for feedback and agreement and team based on engagement model - Coach Account Teams and peer specialist teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle - Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes - Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to transform industrial operations with workflows, automation, and other digital solutions. This may include integration with other industrial and/or security solutions. - Experience influencing industrial buyers across decentralized decision making and establishing a circle of influence. - 7+ years knowledge on return on investment of specialty solutions area to lead solution win. - Experience as an AE, or in alternative sales/ customer service role - Understanding of business sales processes, particularly in industrial environments like manufacturing, life sciences, energy and utilities, or transportation/logistics. - Fluency in English and German essential - Travel required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Meet sales objectives as defined Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs