• Clearly analyze, report, and measure team performance metrics using our systems to maximize the efficiency, quality, and customer service of our claims operation. • Responsible for the selection, evaluation, and retention of necessary contractors, adjusting firms, or related experts to assist in the daily handling of all applicable claims in each state of business. • Partner with the Director, Claims to assist in establishing staff objectives and performance goals. • Hire, train, coach, and mentor new and existing team members. • Utilize your previous claims expertise to create and maintain comprehensive claim handling guidelines for various areas of the business. • Conduct quarterly business reviews and audits on current team members and field adjusting firms to ensure compliance and best practices are being followed. • Participation in special projects as needed.

***This role is based in McLean, VA (Position allows full remote work from anywhere in the U.S.)*** What will I be doing? Solve issues and observations reported by internal and external customers. Partner with Business, Partner, and Switch collaborators to guide partners through successfully connecting to Hilton's Distribution APIs. Review planned and completed new and changed functionality relating to distribution solutions. Build, review, and update Developer Guides, Developer Portal and other tools to provide process and technical reference information to partners. Identify process and tool improvements related to Distribution APIs, tools, and partner onboarding. Solve Incidents/Problems and participating in continuous improvement efforts. Supervise direct reports. Salary: $233,230.00 -$238,230/ year Benefits: Health/Dental/Vision ins., 401(K), PTO, Life/Disability Ins. & more Requirements: Requires a Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, or a related field and five (5) years of experience as Software Engineer/Developer, System Analyst or related. Require experience with technical customer service, APIs, build, or production support; utilizing REST APIs, JSON and XML formats, and previous hospitality experience; designing, developing, troubleshooting, and testing QA Software; building enhancements within an existing software architecture and suggesting improvements to the architecture; designing, developing, and troubleshooting the Web Services and Web applications; and utilizing the software development lifecycle process. Job requires 10% domestic travel. Apply to Hilton Domestic Operating Company Inc. at https://jobs.hilton.com/us/en using req. #COR015P8 or submit your resume to jobapplication@hilton.com. Please include the job title and requisition # in the subject line of the e-mail. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered - Financial security for your future – Our retirement plans make it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work. #LI-DNI

Obrigado pelo seu interesse em trabalhar para nossa Empresa. Recrutar o talento certo é crucial para os nossos objetivos. No dia 01 de Abril de 2024, a 3M Healthcare passou por uma cisão corporativa que levou à criação de uma nova empresa chamada Solventum. Ainda estamos no processo de atualização da nossa página de carreiras e documentos de candidatura, que atualmente possuem a marca 3M. Por favor, tenha paciência conosco. Enquanto isso, a nossa Política de Privacidade aqui: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continua a ser aplicada a qualquer informação pessoal que enviar, e os cargos da marca 3M listados na nossa Página de Carreiras são para cargos na Solventum. Tal como era na 3M, na Solventum todos os candidatos qualificados serão considerados para emprego, independentemente da sua raça, cor, religião, sexo, orientação sexual, identidade de género, origem nacional, deficiência ou estatuto militar. Job Description: Medical Affairs – Solventum Brazil 3M HealthCare is now Solventum At Solventum, we improve lives through smarter and safer healthcare. As a newly independent company built on a long legacy of innovation, we develop solutions that combine healthcare, materials science, and data science to improve patient outcomes and empower healthcare professionals to perform at their best. People and their well-being are at the center of every scientific advancement we pursue. We collaborate with leading experts across healthcare to create solutions that combine advanced technology with compassion and empathy. The Impact You Will Have in This Role As a Medical Affairs Professional, You will leverage curiosity and innovation to drive meaningful impact: - Identify, evaluate, and manage relationships with Key Opinion Leaders (KOLs), Advocates, and Healthcare Professionals (HCPs) aligned with corporate goals. - Coordinate grants, fellowships, and product donation programs as assigned. - Manage Investigator-Initiated Studies (IIS) processes. - Process consulting contracts and Fair Market Value (FMV) documentation in a timely manner. - Build and maintain relationships with Professional Medical Societies Organizations (PMSOs). - Organize and manage advisory panels when appropriate. - Develop strategies to improve the use of KOL, Advocate, and PMSO relationships to support company initiatives. - Ensure timely honoraria payments to consultant HCPs and manage educational grants according to company guidelines. - Identify and develop high-level speakers in assigned medical specialties. - Apply industry best practices when working with surgeons, physicians, and researchers. - Resolve issues with HCP engagements such as compliance or payment matters. - Anticipate operational or compliance risks and recommend preventive solutions. - Support therapy awareness in wound care through HCP collaboration. - Work cross-functionally across departments and business units to achieve Medical Affairs goals. - Represent Public Affairs (PA) and Global Medical Sciences (GMS) in internal teams and external engagements. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: - Bachelor’s degree. Additional qualifications that could help you succeed even further in this role include: - Ability to work independently and efficiently to achieve results. - Strong written and verbal communication skills. - High level of confidentiality and professional discretion. - Positive service-oriented mindset when interacting with colleagues and stakeholders. - Strong networking, coordination, and relationship management skills. - Excellent presentation and analytical abilities. - Ability to manage multiple priorities and stakeholders simultaneously. - Strong team collaboration skills. - Experience with Oracle systems and basic accounting principles. - Experience with Salesforce CRM platforms. - Experience with KOL database management systems. - Knowledge of educational grants, fellowships, and product donation processes. - Familiarity with clinical research processes and investigator-initiated trials management. Work Location: Remote Travel Requirements: Up to 5% travel (national and/or international). Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scop A Solventum é um empregador que oferece oportunidades iguais à todos. A 3M não discriminará nenhum candidato baseado em sua raça, cor, idade, religião, gênero, orientação sexual, identidade ou expressão de gênero, nacionalidade ou deficiência. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

• Ensures complaints and issues team document customer complaints and issues based on regulatory and other contractual legal requirements • Reviews complex inquiry documentation to ensure adherence to quality and regulatory standards • Manages the team responsible for customer complaints and issues resolution teams by planning, directing, and evaluating team performance • Collaborates with other departments to ensure customer satisfaction • Manages identified trends in customer complaints and issues • Provides guidance to team members on complex customer complaints and issues • Maintains knowledge of all policies, procedures, and regulations to ensure compliance requirements are achieved • Escalates issues to senior leadership, including potential regulatory issues • Promotes and drives collaboration and feedback loop between departments • Partners with senior leadership to provide performance reviews and oversees training implementation • Assists in onboarding, hiring, and training new employees within the customer complaints and issues department