• Ensures complaints and issues team document customer complaints and issues based on regulatory and other contractual legal requirements • Reviews complex inquiry documentation to ensure adherence to quality and regulatory standards • Manages the team responsible for customer complaints and issues resolution teams by planning, directing, and evaluating team performance • Collaborates with other departments to ensure customer satisfaction • Manages identified trends in customer complaints and issues • Provides guidance to team members on complex customer complaints and issues • Maintains knowledge of all policies, procedures, and regulations to ensure compliance requirements are achieved • Escalates issues to senior leadership, including potential regulatory issues • Promotes and drives collaboration and feedback loop between departments • Partners with senior leadership to provide performance reviews and oversees training implementation • Assists in onboarding, hiring, and training new employees within the customer complaints and issues department

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient. Job Summary The Nurse, Individualized Care promotes high-quality patient care and treatment through patient education. The Nurse Care Manager (NCM) will play a critical role in supporting identified cohorts of oncology patients across their continuum of care. This role coordinates comprehensive care, proactively monitors patient progress, and delivers continuous, personalized support between provider visits within a virtual environment. Focusing on management of side effects where applicable and improving the quality of care for cancer patients, the NCM drives patient engagement in their health and wellness through remote care planning and management. Utilizing telehealth platforms, the NCM may also facilitate transitions from acute care to home, ensuring continuity of care and optimal resource utilization through close collaboration with the interdisciplinary oncology team. Responsibilities -Collaborate with health care staff responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care or other services to meet the needs of patients and coordinate all activities related to care management. -Ensure that areas of responsibility are operating in compliance, including documentation and records with all federal, state, and regulatory agencies. -Document all encounters and activities in the designated system accurately and in a timely manner -Participate in interdisciplinary case conferences and team huddles to ensure coordinated care as needed -With the oncology care team and internal care management team, identify patients to be case managed, assess patient’s care requirements, modify or coordinate modification of patient care and intervene, as necessary -Participate in the development and review of clinical pathway trends and share with appropriate service and management teams -Assist in quality improvement activities by identifying trends, barriers, and opportunities to improve program outcomes -Attend meetings, seminars, and conferences as appropriate -Principal and Chronic Care Management -Telephonically manage patient care, through the following methods: - Review of the patient’s medical, functional, and psychosocial needs - Medication reconciliation with review for adherence - Reinforce disease self-management education and symptom management - Communicate provider instructions and advice, and provide patient education materials - Referral to and coordination with community service organizations and make and/or specialist appointments and schedule other tests, treatments or procedures as needed - Facilitating patient follow-up visits with acute or chronic needs - Documents all concerns and follow-up and escalates to the onsite Clinical Team, or oncology provider when appropriate -Provide coaching and health promotion to encourage self-management and adherence to care plans -Collaborate with onsite clinical staff to order supplies for patients as needed (e.g., blood pressure machines, remote patient monitoring medical supplies) -Track and report on member progress, escalating complex cases to provider, the onsite clinical team or program leadership as needed -Transitional Care Management: - Attempt outreach to TCM members on the caseload via phone call as needed to support onsite TCM programs. - Assist with discharge planning: assess needs; help coordinate medication reconciliation; schedule TCM (Post -Acute) face-to- face visit with provider - Triage patient needs and identify necessary plan of action within such as scheduling an appointment, triaging for a provider or directing the patient to the ER, etc. as needed. - Bridge gaps between the onsite clinical team and the community, and ensuring patients fully understand their discharge instructions and follow-up care -Meets regularly with management team to discuss feedback from call monitoring and quality reviews. Discusses progress on productivity and quality goals. -Responsible for maintaining HIPAA guidelines Qualifications - Registered Nurse with a current, unrestricted Florida or multistate Compact license - 5 years’ experience-hospital or clinical, involving patients with complex chronic disease states preferred - Care Management experience is strongly preferred - Oncology patient experience a plus - Strong working knowledge and basic medical management of chronic disease states - Experience with Microsoft Office products - Basic computer skills including previous work with an electronic health record (EHR) and Excel spreadsheets - Superior communication skills to include verbal and written - Must be able to work collaboratively; team focused - Excellent organizational skills - Bilingual skills a plus What is expected of you and others at this level -Apply working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks -Work on projects of moderate scope and complexity -Identify possible solutions to a variety of technical problems and take action to resolve -Apply judgment within defined parameters · Receive general guidance and may receive more detailed instruction on new projects -Work reviewed for sound reasoning and accuracy -Ability to collaborate effectively with the onsite clinical team/staff and remote care management team to support discharge planning, care transitions and ongoing care coordination interventions. -Must be highly motivated, result-oriented with strong skills in presenting, communicating, multi-tasking and time management -Ability to identify problems and recommend solutions -Ability to work independently with minimal supervision -Commitment to improving health equity and supporting vulnerable populations Training and Work Schedules: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:30am- 4:00pm CST. Remote Details: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. · Download speed of 15Mbps (megabyte per second) · Upload speed of 5Mbps (megabyte per second) · Ping Rate Maximum of 30ms (milliseconds) · Hardwired to the router · Surge protector with Network Line Protection for CAH issued equipment Anticipated salary range: $68,600 - $97,800 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 5/25/2026* if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities: - Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution - Responsible for reporting adverse events within the required timeframe - Create and complete accurate referrals and applications and keep updated on policy or procedural changes - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Enter detailed information into company proprietary software while conversing via telephone - Place outbound phone calls for patient follow ups or confirmations - Demonstrate superior customer support talents - Interact with the patient referral sources to process new applicants - Steward patient accounts from initial contact through final approval/denial - Prioritize multiple, concurrent assignments and work with a sense of urgency - Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes Qualifications: - High School Diploma, GED or equivalent work experience - 1-3 years in related field preferred - Previous customer service experience, preferred - Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred - Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred - Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred - Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust - Robust computer literacy skills including data entry and MS Office-based software programs What is expected of you and others at this level: - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.  This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $21.40 per hour - $30.60 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 04/10/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

• Oversee supplier-funded marketing programs for Covetrus • Provide leadership and strategic direction to grow revenues • Manage the business unit’s overall P&L performance • Develop and executing revenue strategies • Build internal relationships with other parts of Covetrus • Develop customer relationships to support new business development • Assess and action on revenue and profitability trends • Lead media team in analyzing, planning and executing strategies • Manage and improve media infrastructure • Collaborate with cross functional teams for effective traffic monetization • Work with finance to establish revenue and expense budgets • Analyze market and competition for effective sales strategies • Utilize data and insights to measure media program effectiveness • Serve as primary liaison between media, marketing, and key manufacturers