• Provide technical support to course participants via live chat and video calls • Answer specific questions about network operations and administration using Cisco technologies • Help participants understand switching, VLAN configuration, and routing concepts • Explain network security, access control, and security strategies • Provide context for topics related to monitoring, backup, and disaster recovery • Provide practical guidance on network expansions and automation concepts • Assist with understanding tasks and examples from the course content • Support both beginners and participants with prior experience • Revise and refine course content

[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success. [Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! About the Role: This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply. We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting. At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work. Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

Role Description As Network Operations Lead (GSR7), based in India, you will be a technical lead supporting Ford's Enterprise Network Operations transformation along with Security operations. - Support the 24x7 Global Network Operations (LAN/WAN, Security & Proxy) team to a center of technical excellence and customer advocacy. - Responsible for successful Network Operations including incident, change implementation, and problem management procedures. - Ensure support of network availability for Global Network Product offerings. - Part of Ford's Enterprise Tech Operations department, reporting to the Regional Network Operations supervisor. - Lead and ensure "Always On" (24 x 7) availability of Ford Global Network Product offerings, working with Network Operations peers from other regions. - Drive towards supporting full observability and monitoring, process response, and technical capability to ensure customer uptime of 99.999%+. - Support efforts to significantly reduce the number of incidents and recovery time during an incident. - Follow KPI metrics to achieve meaningful customer satisfaction and uptime. Qualifications - Wide range of skills and experience required. Company Description

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future. Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world. Ready to shape the future of resilient communities? The Network Lead is responsible for the design, administration, and optimization of enterprise network infrastructure across on‑premises and cloud environments. This role provides technical leadership and day‑to‑day management for a team of network administrators and engineers, ensuring secure, resilient, and high‑performing connectivity services. The Network Lead partners closely with compute, storage, cybersecurity, and business stakeholders to deliver scalable network solutions, support mergers and acquisitions, and maintain reliable connectivity for critical systems and users. RESPONSIBILITIES: - Lead, mentor, and develop a team of network administrators and engineers, ensuring consistent service delivery and professional growth. - Establish and maintain standards, best practices, and documentation for network architecture, operations, and lifecycle management. - Oversee administration of on‑premises network infrastructure including firewalls, switches, access points, and WAN connectivity. - Direct design, configuration, and management of enterprise routing, switching, wireless, and firewall environments. - Oversee cloud‑based networking architecture, including virtual networks, site‑to‑site and remote‑access connectivity, cloud‑native firewalls, network segmentation and security controls, load balancing, application delivery components, private connectivity services, traffic management, and DNS services. - Lead implementation and maintenance of network security controls, including firewall policy, segmentation, VPN connectivity, and secure remote‑access solutions. - Provide advanced troubleshooting and escalation support for complex LAN, WAN, wireless, and cloud‑networking issues. - Monitor network performance, availability, and capacity; lead proactive optimization and long‑term planning initiatives. - Plan and execute network integration and remediation activities for mergers and acquisitions, including multi‑vendor environments. - Collaborate with cybersecurity teams to implement security baselines, zero‑trust principles, and incident‑response procedures. - Partner with compute, storage, and collaboration teams to align network architecture with application and infrastructure requirements. - Maintain accurate network documentation including diagrams, IP schemas, configuration standards, and operational procedures. - Serve as the escalation point for major incidents and coordinate cross‑team resolution efforts. QUALIFICATIONS: - Bachelor's degree or relevant work experience - 7+ years of experience - Technical Proficiency: Enterprise routing, switching, wireless, and firewall platforms; cloud‑based and hybrid networking architectures; VPN and secure remote‑access solutions; multi‑vendor network environments. - Analytical Skills: Network performance analysis, capacity planning, risk assessment, and root‑cause analysis. - Communication: Communicates technical architecture, risks, and recommendations clearly to leadership and stakeholders. - Problem‑Solving: Leads resolution of complex connectivity and security challenges; drives long‑term architectural improvements. - Attention to Detail: Ensures configuration consistency, documentation accuracy, and adherence to standards. - Adaptability: Evolves network strategy to support cloud adoption, business growth, and mergers and acquisitions. - Teamwork: Leads and coordinates a network team; collaborates across infrastructure, security, and business units. Salary Range: Salary is commensurate with experience and qualifications of the candidate as it relates to the position description Benefits: - Flexible Work Environment - Paid Parental Leave - Medical - Dental - Vision - Life and AD&D Insurance - Short-Term and Long-Term Disability - 401(k) with Company Match - Paid Time Off + Holidays Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce. Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet