• Design and develop conversational AI solutions using Google CCAI. • Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI. • Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI. • Create and promote conversation design best practice standards, reusable design patterns, and processes. • Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences. • Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process. • Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions. • Participate in playback sessions, QA reviews, and go-live support. • Analyze data to identify trends and optimize conversational performance. • Support ongoing monitoring and iterative improvements of deployed AI products. • Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience.

• Design, build, test, and deploy AI agents and automated workflows to support corporate and operational use cases • Own and maintain a growing portfolio of internal AI solutions (100+ over time), ensuring reliability, quality, and business relevance • Translate business needs into clear, scalable AI-enabled solutions using approved platforms and tools • Partner with cross-functional stakeholders to identify and prioritize high-value AI use cases • Support adoption through documentation, demos, training sessions, and hands-on enablement • Act as a trusted internal advisor on practical, responsible AI usage • Establish repeatable patterns, templates, and best practices for internal AI solutions • Ensure solutions align with company policies related to security, data privacy, risk, and responsible AI use • Monitor performance of deployed agents and iterate to improve outcomes over time • Share insights, trends, and opportunities surfaced through hands-on implementation to inform broader AI priorities

• Help design and integrate AI tools that accelerate safety assessments • Build practical GPT-powered workflows • Develop and refine GPT/LLM tools for data aggregation, processing, interpretation, and automated report generation • Build literature-mining and evidence-triage pipelines • Integrate multimodal data into coherent risk narratives • Generate mechanistic off-target hypotheses and pathway-level safety rationales • Apply Responsible/Trustworthy AI practices • Write clear documentation and contribute to automation codebase • Present progress and findings to stakeholders • Collaborate with team members to prioritize use cases with maximum impact

About this role As a Deployment Strategist at LightSource, you will own the customer lifecycle from post-sale to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption. Your customer portfolio would primarily include Enterprise customers. You’ll join a dynamic and rapidly growing Customer Engagement team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement. You’ll report directly to our Director of Deployment Strategy or Vice President of Customer Engagement based on your experience. You will also work closely with cross-functional teams to ensure seamless deployments. Join us as we revolutionize how organizations harness AI to drive decision-making and innovation Core responsibilities Customer Engagement and Relationship Management Build and nurture relationships: Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI) for customers where you are leading deployment of LightSource Manage Enterprise customer deployment: Spearhead LightSource deployment at Enterprise customers and manage the customer on an ongoing basis. Lead Mid-Market customer deployment: Manage deployment of LightSource at mid-market customers. Post implementation transition mid-market customer relationships to Customer Success Manager (CSM) for ongoing maintenance. Solution Development and Collaboration Understand customer needs: Learn procurement best practices and language to tailor solutions that exceed expectations. Contribute to product management Manage feature requests and collaborate with LightSource’s engineering team to deliver customer-focused innovations. Revenue Growth and Retention Analyze and act : Gather intelligence on customer metrics (seats, spend, suppliers, etc.) and develop action plans to maintain customer health with a Gross Revenue Retention (GRR) target of 95%+. Identify opportunities : Proactively uncover cross-sell and upsell potential to target Annual Net Revenue Retention (NRR) of 125%+. Customer Success Operations Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Engagement function. Potential areas include: Process Optimization Automation and Productivity Customer-Focused Solutions Strategic Development Team Growth Who we are LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement. Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way. About you Strong problem-solving and critical-thinking abilities. Exceptional communication skills across mediums and stakeholders. Comfortable working collaboratively with diverse teams. Able to navigate ambiguity and excel in fast-paced environments. Intellectually curious and quick to learn new concepts. Balanced approach to delivering high-quality work at speed. Qualifications Required Qualifications Bachelor’s degree in a technical or analytical discipline (e.g., Computer Science, Engineering, Math, or Economics) or equivalent work experience. 3-4+ years of experience in strategy, consulting, private equity value creation, or related fields. Prior experience in Procurement or ability to navigate a steep learning curve on Procurement domain expertise Strong Microsoft Excel / Google Sheets capabilities Strong written and verbal communication skills. Ability to work independently and collaboratively. Bonus Points Advanced degrees Prior procurement experience Basic programming skills (SQL, Python, VBA for Excel) Familiarity with New Product Introduction (NPI) processes. Understanding of procurement tech stacks. Benefits Competitive base salary with discretionary equity 401(k) plan. Comprehensive healthcare coverage, including dental and vision. Generous vacation and sick leave policies. If you’re ready to tackle complex challenges and make an impact with cutting-edge AI solutions, we’d love to hear from you. Apply now and join us on this exciting journey at LightSource.