About this role As a Deployment Strategist at LightSource, you will own the customer lifecycle from post-sale to renewal, fostering strong relationships with mid-management procurement professionals and influencing senior leaders like Chief Procurement Officers (CPOs) to accelerate LightSource adoption. Your customer portfolio would primarily include Enterprise customers. You’ll join a dynamic and rapidly growing Customer Engagement team that is agile, entrepreneurial, and passionate about driving meaningful impact in procurement. You’ll report directly to our Director of Deployment Strategy or Vice President of Customer Engagement based on your experience. You will also work closely with cross-functional teams to ensure seamless deployments. Join us as we revolutionize how organizations harness AI to drive decision-making and innovation Core responsibilities Customer Engagement and Relationship Management Build and nurture relationships: Develop strong partnerships with category management teams, procurement leaders, and other cross-functional teams (e.g., engineering, quality, finance, NPI) for customers where you are leading deployment of LightSource Manage Enterprise customer deployment: Spearhead LightSource deployment at Enterprise customers and manage the customer on an ongoing basis. Lead Mid-Market customer deployment: Manage deployment of LightSource at mid-market customers. Post implementation transition mid-market customer relationships to Customer Success Manager (CSM) for ongoing maintenance. Solution Development and Collaboration Understand customer needs: Learn procurement best practices and language to tailor solutions that exceed expectations. Contribute to product management Manage feature requests and collaborate with LightSource’s engineering team to deliver customer-focused innovations. Revenue Growth and Retention Analyze and act : Gather intelligence on customer metrics (seats, spend, suppliers, etc.) and develop action plans to maintain customer health with a Gross Revenue Retention (GRR) target of 95%+. Identify opportunities : Proactively uncover cross-sell and upsell potential to target Annual Net Revenue Retention (NRR) of 125%+. Customer Success Operations Take ownership of at least one initiative to enhance the efficiency and effectiveness of the Customer Engagement function. Potential areas include: Process Optimization Automation and Productivity Customer-Focused Solutions Strategic Development Team Growth Who we are LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement. Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way. About you Strong problem-solving and critical-thinking abilities. Exceptional communication skills across mediums and stakeholders. Comfortable working collaboratively with diverse teams. Able to navigate ambiguity and excel in fast-paced environments. Intellectually curious and quick to learn new concepts. Balanced approach to delivering high-quality work at speed. Qualifications Required Qualifications Bachelor’s degree in a technical or analytical discipline (e.g., Computer Science, Engineering, Math, or Economics) or equivalent work experience. 3-4+ years of experience in strategy, consulting, private equity value creation, or related fields. Prior experience in Procurement or ability to navigate a steep learning curve on Procurement domain expertise Strong Microsoft Excel / Google Sheets capabilities Strong written and verbal communication skills. Ability to work independently and collaboratively. Bonus Points Advanced degrees Prior procurement experience Basic programming skills (SQL, Python, VBA for Excel) Familiarity with New Product Introduction (NPI) processes. Understanding of procurement tech stacks. Benefits Competitive base salary with discretionary equity 401(k) plan. Comprehensive healthcare coverage, including dental and vision. Generous vacation and sick leave policies. If you’re ready to tackle complex challenges and make an impact with cutting-edge AI solutions, we’d love to hear from you. Apply now and join us on this exciting journey at LightSource.

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency. Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world. Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do. Director of Innovation (Journal Labs) The Director of Innovation will lead the Journal Labs division and serve as a key driver of innovation across Journal Technologies. This role is responsible for identifying, shaping, and advancing forward-thinking ideas informed by the market, our clients, and internal teams, and translating them into initiatives that support the company’s innovation strategy and long-term growth. With a strong focus on emerging technologies (including generative AI) the Director of Innovation will champion new approaches, evaluate and advance transformative solutions, and ensure Journal remains at the forefront of innovation in the justice and public sector technology space. This position requires a strategic, collaborative leader who can connect external trends with internal execution to deliver meaningful business and customer impact. This position is based in Los Angeles, CA, and candidates must be located in or willing to relocate to the area. What you'll do Innovation Strategy & Vision: Develop and execute an innovation roadmap in close coordination with Product Management,Professional Services, Support, Engineering, and Journal Labs technical leadership, incorporating industry advancements and customer needs through a understanding of Journal Technologies’ products, platform architecture, and justice-domain workflows. The role focuses on operationalizing innovation strategy by translating strategic direction into sequenced, executable initiatives that both leverage existing product capabilities and thoughtfully inform the evolution and expansion of the platform within the organization’s operating model. Market-Informed Idea Leadership: Actively engage with the innovation ecosystem including clients, partners, staff, and market trends to surface and translate innovative ideas into actionable opportunities for the organization. Emerging Technology Adoption: Lead the exploration and responsible adoption of emerging technologies, including generative AI, ensuring solutions are practical, scalable, and aligned with Journal’s mission and values. Project & Portfolio Leadership: Oversee the full operational lifecycle of innovation initiatives, from concept development and experimentation through execution and integration, delivering results with speed and clarity. Cross-Functional Collaboration: Partner closely with product, engineering, implementation, client success, and other teams to embed innovation into core business processes and foster a culture of continuous improvement. Team Leadership & Mentorship: Build, lead, and mentor a high-performing team (either directly or indirectly managing) focused on research, experimentation, and delivering innovative solutions that support business and customer outcomes. Stakeholder & Executive Engagement: Communicate innovation priorities and progress in a clear and consistent manner, helping stakeholders across the organization stay aligned on direction, timing, and outcomes. The role focuses on providing appropriate visibility into innovation efforts and ensuring shared understanding across teams and leaderships InventFest Leadership: Design, lead, and evolve Journal Technologies’ internal InventFest program, hosted multiple times per year, to generate, surface, and accelerate innovative ideas from across the organization. Employee-Driven Innovation: Foster a culture of experimentation by creating structured opportunities for staff at all levels to contribute ideas, collaborate across teams, and explore new technologies or solutions. Qualifications & Skills Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations. Quality medical, dental and vision coverage. Competitive paid time off as well as paid holiday time. 401(k) retirement (US) program. Annual professional development funds - $1,500 USD annual per employee. Book subscriptions with an extensive library in each office for personal and professional growth. Flexible working hours which you can coordinate with your supervisor. Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

• Create high-quality 3D content that supports the development of Grok's visual understanding capabilities. • Use industry-standard 3D software to create assets, characters, environments, and animations according to project specifications. • Deliver high-quality work demonstrating strong technical fundamentals and artistic sensibility. • Collaborate with technical staff to understand project requirements and iterate on deliverables efficiently.

• Represent the trustworthiness and confidence of serious expertise in practical AI applications in customer conversations (especially as an escalation point above an SE SME) • Spearhead the early-stage implementation and adoption of LD4AI at scale, working closely with existing customers to ensure activation and churn prevention (alongside feedback) • Develop and document Solutions Engineering playbooks and best practices that scale beyond our first customers • Function as a tremendous partner to the LD4AI Chief of Staff, surfacing revenue-related insights with respect to the maturation of the product accordingly • Support LD4AI POVs ran by on-the-ground SEs • Collaborate extensively with product and engineering teams to ensure product concepts are technically feasible and align with LaunchDarkly's strategic goals • Drive continuous improvement by monitoring product performance, user experience, and market response, iterating based on actionable data and insights • Confirm that LD4AI’s roadmap adheres to market demand and deliver exceptional user experiences, especially for the AI developer persona – vocalizing objections with data • Deliver integrations against common, quantified customer requests in the form of code contributions, architecture diagrams, and whitepapers • Function as a key technical asset in (with the Head of AI and the partnership team) technical partnerships with advantageous potential partners (like Anthropic, DataBricks, etc…) • Publicly evangelize LD4AI at mainstream industry conferences, webinars, partner engagements, and strategic meetings • Function as the primary owner of the disbursement of enablement material to the SE team, particularly to the designated by team/region SE LD4AI SMEs (for which you have partial, dotted-line accountability) • Co-own Revenue Enablement of LD4AI along with the Head of AI and the LD4AI tetrad • Work with the AI Researcher, the PMM team, and the Head of AI to build and maintain competitor playbooks