• First point of contact for users of our Infoma software modules in the area of financial accounting • Analyze and classify customer inquiries and document reports in the ticketing system • Handle general customer queries and resolve them via remote diagnosis with guidance • Gather all data and information for more complex issues and prepare them for escalation to the next support level

• Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations • Conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities • May be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work • Uses advanced analytical techniques and performs or supervises the technical evaluation of potential partners • Troubleshoots and resolves issues pre/post sale • Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships • Supports strategic planning initiatives for growth and expansion, new product development, and other product or service-oriented activities • Builds and maintains internal and external alliances working with existing clients and third parties at high levels • Collaborates with internal groups and functions to engage appropriate resources • Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved • Participates in selling Motion's value proposition

• You are the first point of contact for users of our Infoma software modules in the area of financial accounting • You analyze and classify customer inquiries and document the reports in the ticketing system • You handle general customer inquiries and resolve them via remote diagnosis by providing guidance • For more complex issues, you compile all relevant data and information and prepare them for the next support level • You regularly make use of our training, development, and certification programs to continuously advance your skills

Role Description We're hiring Bilingual Customer Support to join international teams based in Greece, with remote or on-site options available. Languages We're Hiring For: - Good English and one of the following: - Dutch - French - German - Italian - Polish - Norwegian - Czech - Portuguese - Spanish - Swedish - Finnish - Danish Your Responsibilities: - Support customers via phone, chat, and email - Resolve issues efficiently and professionally - Ensure high-quality service and satisfaction Qualifications - Good English and one of the listed languages Requirements - EU citizenship or valid work/residency permit for Greece Benefits - Competitive salary and performance bonuses - Paid relocation package: flights and hotel accommodation - Welcome bonus - Housing support and full relocation assistance - Multicultural and inclusive team environment - Work and live in Greece