• Manage and oversee the development and performance of the Client Operations administrative team and ensure appropriate staffing level is in place to provide exceptional client service. • Champion firm initiatives and process improvements to enhance consistency and improve efficiencies. • Partner closely with Client Operations and firm leadership to understand business needs and client expectations. • Proactively communicate to ensure that best practices are shared and administer firm policies and procedures. • Participate in the onboarding and training of new administrative personnel answering questions and assigning resources. • Partner with other departments to drive consensus and secure resources for projects and initiatives. • Work with operations and finance teams firmwide to analyze activities, operating costs, and forecast data to evaluate and determine progress toward business trends, goals and objectives. • Develop and execute against plans, budgets and timelines in close collaboration with leadership and other departments. • Other duties and special projects as assigned.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview: As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required. Role• Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC/MC&O).• Provide project support for major initiatives with an emphasis on Network operations.• Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.• Create and update documentation to support the operations environment.• Develop metrics to measure efficiencies within the environment.• Interact effectively with partners, customers and stakeholders.• Plan, coordinate and implement changes within the network infrastructure when needed.• Produce root cause analysis documentation to support issues resolved by you.• Assist in the management/monitoring of the incident ticket queue. • Some on-call responsibility and occasional off hours work required. All about you: • Have a track record of leading technical solutions to given problems through cross team collaboration. • Demonstrated knowledge levels and experience in a Network Infrastructure Delivery environment. Experience in payments industry is a plus.• Strong Communication and documentation skills.• Strong analytical/problem solving skills with troubleshooting experience in a pressured environment. • Experience in operating under a global follow the sun model.• Must be able to work individually and as part of a team. • Flexible and Self motivated• Willing and able to adapt to legacy and new technologies. • Fluent in English.• Deep understanding of BGP, IBGP, OSPF routing protocols • WAN Communications (MPLS/GRE Tunneling)• Cisco routers/switches, ASR, ISR, Nexus 5K, 7K, 6k, 9K, 3540, 3850.• Knowledge of cisco Fabric Path and VXLAN.• Knowledge of Arista routers and switches.• Firewalls, Checkpoint, Fortinet Fortigate, Palo Alto and Cisco ASA.• Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX).• Palo Alto Global Protect, supporting cloud infra upgrades and vpn issues for remote workers.• Network Appliances, Tipping point, Netscout, Taps, Fireeye.• Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits.• SDWAN practical exposure in supporting and maintaining SDWAN infrastructure.• Experience working with DDOS service providers [Akamai, Cloudflare, Vercara]• Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others). About you desired:• Experience in Payments / Fintech industry in support of authorization traffic or file transmissions.• Experience in working with an operations command center or network operations center in support of Incident calls.• Basic UNIXLinux scripting skills.• Use of a variety of network monitoring tools. • Experience in working with file transfer protocols, Connect Direct & SFTP.• Experience of Batchjob scheduling applications (TWS).• Knowledge of tandem mainframe technology.• Knowledge and experience of using Esxi based solutions Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. Circle is looking for a seasoned Manager, Trust Bank Operations & Strategy to assist in the strategic development and operational execution of new trust banks formed by Circle. What you'll work on: - Collaborating daily with the COO and trust entity MDs to support development and implementation of operational strategies for the new entity. - Facilitating communication with internal and external stakeholders, including the Trust Boards and regulators, to drive alignment and collaboration. - Operationalizing and coordinating the implementation of strategic initiatives across the trust entities, ensuring alignment with the overall vision of Circle. This includes developing project timelines, tracking progress and facilitating collaboration between teams to achieve operational goals efficiently and effectively. - Preparing detailed reports and presentations for the executive team and key stakeholders, including regulators and internal audit. - Monitoring industry trends and regulatory changes to proactively adapt operational processes and strategies. - Assisting in the development of policies and procedures that promote efficiency and compliance across the organization. What you'll bring to Circle: - 7+ years of relevant experience in financial services, consulting and/or project management, with a strong preference for experience in regulated entities or trust bank industries. - Proven experience in project management, including tools, and the ability to manage multiple priorities simultaneously. - Excellent communication and interpersonal skills, capable of engaging effectively with diverse internal and external stakeholders. - Strong analytical and problem-solving skills, with the ability to synthesize complex information and generate actionable insights. - A proactive and adaptable attitude, with the ability to thrive in a fast-paced and ever-changing environment. - A "get things done" mindset, able to think strategically and take initiative to move forward tactically while anticipating the demands of leadership. - A passion for digital currency and blockchain technology, with a commitment to ensuring best in class regulatory compliance and risk management. - The ability to work effectively in a fully remote environment with teams spanning multiple time-zones. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $140,000 - $185,000 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Lead FinOps Analyst at Coupa: FinOps is the strategic engine that powers our financial and technology alignment, ensuring every dollar invested in our cloud and infrastructure resources delivers maximum value. As a Sr. Lead FinOps Analyst, you will be a strategic driving force of our FinOps practice, architecting the frameworks and fostering the culture necessary for world-class cloud financial management. You will build and mature a program that directly influences our most critical business objectives, including achieving EBITDA targets, optimizing gross margins, and establishing Coupa as a leader in cloud governance and efficiency. What You'll Do: - Strategy & Program Leadership: - Make the FinOps strategy and roadmap a reality, aligning it with company-wide financial goals and technology initiatives. - Establish and govern the key performance indicators (KPIs) and metrics used to measure the health and success of our cloud financial operations. - Understand and be able to articulate Coupa’s FinOps landscape, with insight into cost and usage patterns and behavior for all cloud providers, in the context of forecasts and project plans. - Lead the cloud budgeting and forecasting process, partnering with Finance and Engineering leadership to set ambitious yet achievable targets. - Integrate AI and Machine Learning (ML) into forecasting models to improve accuracy, identify spend anomalies in real-time, and automate predictive cost modeling. - Financial Optimization & Governance: - Champion and orchestrate large-scale cost optimization initiatives, such as commitment-based discount strategies (Reserved Instances, Savings Plans), rightsizing programs, and architectural efficiency reviews, and utilize AI-powered optimization tools to identify savings opportunities. - Design, implement, and govern sophisticated cloud cost allocation and chargeback/showback models to ensure full cost transparency and accountability. - Serve as the primary subject matter expert on cloud economics, providing guidance on pricing, new service adoption, and cost implications of architectural decisions. - Reporting & Executive Insights: - Deliver the roadmap for FinOps tooling and dashboards, ensuring they provide actionable, real-time insights for audiences ranging from individual engineers to the C-suite. - Serve as a FinOps advisor to senior leadership, translating complex cost data into strategic narratives, business cases, and actionable recommendations. - Cross-Functional Leadership & Mentorship: - Act as a FinOps authority and lead collaborator for engineering, finance, accounting, procurement, and cloud operations teams, driving alignment and execution on cost-saving strategies. - Mentor and develop talent within the organization, formally and informally, to build FinOps expertise across engineering and finance teams. - Drive the integration of FinOps principles into the core of the engineering and procurement lifecycles, from design and development to vendor negotiation. What You Will Bring to Coupa: - Experience: - 7+ years of progressive experience in financial analysis and cloud cost management, with demonstrated experience building and scaling a FinOps practice. - Proven track record of leading complex, cross-functional cost optimization programs with measurable, multi-million dollar impact in a major cloud environment (AWS, Azure, GCP). - Technical & Financial Expertise: - Expert-level proficiency with cloud cost management tools (e.g., AWS Cost Explorer, Azure Cost Management, CloudZero, or similar). - Ability to build sophisticated financial models and analyze massive datasets to deliver strategic insights using tools like Excel/Google Sheets and data visualization platforms (Tableau, Power BI, Looker). - Deep expertise in container cost reporting, allocation, and optimization strategies. - Deep expertise in budgeting, forecasting, and developing unit economic models. - Proficiency in prompt engineering and using Generative AI tools to streamline data analysis and automate FinOps workflows. - Demonstrated ability to develop and present business cases for technology and financial investments. - Leadership & Influence: - Exceptional communication and presentation skills, with a proven ability to influence senior leadership and drive consensus across diverse, technical, and non-technical audiences. - A strategic and autonomous mindset, with the ability to navigate ambiguity, define the path forward, and lead programs from conception to completion. - Proven ability to mentor and guide others, fostering a collaborative and high-performing environment. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.