Role Description Are you ready to lead and inspire a team of dedicated claims professionals? We’re recruiting for a Motor Claims Team Leader to join Gallagher Bassett, where you’ll play a pivotal role in managing daily team operations, fostering staff development, and delivering exceptional client service. As a key figure in our organisation, you’ll leverage your expertise in the claims process to provide invaluable support and guidance to your team. You’ll also act as a role model, setting the standard for excellence and ensuring compliance with Service Level Agreements and Gallagher Bassett’s Best Practices. This is an exciting opportunity to join a growing company that values leadership, collaboration, and innovation. How you'll make an impact - Lead and supervise a team to ensure compliance with Service Level Agreements. - Approve claims settlements within your financial authority. - Ensure the team is knowledgeable about Service Instructions and Policy Wordings. - Liaise with clients to meet their requirements and attend client review meetings as needed. - Provide training and support team development in line with the Gallagher Bassett Learning & Development Prospectus. - Complete appraisals in a timely manner and foster staff development. - Act as an escalation point and respond promptly to complaints. - Manage solicitors in litigated cases to uphold litigation standards. - Assist the Head of Operations with general office administration to ensure smooth operations. Qualifications - Previous experience as a Team Leader in a regulated environment. - Technical expertise and knowledge within your scope of responsibility. - Proven client-facing experience, with the ability to build and maintain strong client relationships. - A commitment to delivering exceptional client service and achieving Gallagher Bassett’s Best Practices. - Excellent listening, written, and verbal communication skills. - The ability to create a positive work environment, treat others with respect, and inspire high performance. - A proactive approach to developing others and fostering a culture of continuous improvement. Requirements - Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process. Benefits - Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days. - Defined contribution pension scheme, which Gallagher will also contribute to. - Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x. - Income protection, we’ll cover up to 50% of your annual income, with options to top up. - Health cash plan or Private medical insurance. - Three fully paid volunteering days per year. - Employee Stock Purchase plan, offering company shares at a discount. - Share incentive plan, HMRC approved, tax effective, stock purchase plan. - Critical illness cover. - Discounted gym membership, with over 3,000 gyms nationally. - Season ticket loan. - Access to a discounted voucher portal to save money on your weekly shop or next big purchase. - Emergency back-up family care. - And many more…

• Adhering to state-specific regulations and K2 Claims’ Best Practices • Managing a range of liability claims, from straightforward to complex, such as dog bites, slip/falls, and general business disputes • Conducting thorough investigations, including obtaining statements and analyzing relevant documents • Negotiating settlements within designated authority • Assessing risk transfer options and insurance priorities • Handling time-sensitive demands and lawsuits efficiently • Initiating subrogation and/or SIU referrals • Drafting detailed large loss reports for senior management and clients • Analyzing coverage and drafting reservation of rights or coverage declination letters • Overseeing litigated cases, including engaging counsel, establishing legal budgets, and providing settlement authority • Obtaining and maintaining adjuster licenses • Occasional travel for training, mediations, and trials

• Review and process insurance claims accurately using internal guidelines and benefit plans • Research and navigate multiple systems and documents to validate claim details • Confirm required documentation is included and identify missing information • Verify accuracy of medical coding (CPT/ICD-10 preferred) • Evaluate eligibility, coverage, authorizations, and coordination of benefits • Identify discrepancies and resolve errors using established procedures • Maintain productivity and quality standards in a fast-paced environment • Work independently while collaborating with supervisors, coaches, and trainers • Use multiple computer applications and virtual tools such as Outlook, Webex, and internal systems • Continuously improve efficiency through feedback and training support

• Review claim assignments to determine policy coverage and compensability • Make contact with insureds and their employees to research facts through interviews and document analysis • Establish rapport and an outcome-focused relationship with stakeholders throughout the claim process • Analyze medical records to determine compensability according to evidence-based causation • Propose and facilitate vocational support when appropriate • Identify subrogation potential and document evidence • Assess and re-assess claim file reserves with accuracy • Execute all technical claim handling functions